Computershare Reviews | Glassdoor

Computershare Reviews

Updated June 23, 2017
126 reviews

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3.0
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Computershare Chief Executive Officer Stuart Irving
Stuart Irving
32 Ratings

126 Employee Reviews

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Pros
  • The perfect place for work-life balance - almost never expected to work on weekends or evenings (in 26 reviews)

  • Offers work from home for some positions (in 14 reviews)

Cons
  • Major lack of diversity among the male Anglo-centric ranks of mid/senior management (in 15 reviews)

  • Lower pay than competitors, limited room for growth in sydney (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "Okay Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Resolution Specialist in Louisville, KY
    Former Employee - Customer Resolution Specialist in Louisville, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Computershare full-time (Less than a year)

    Pros

    Job security
    Nice entry level pay
    PTO

    Cons

    Not enough time for anything outside of work


  2. "Ok company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Acconat in Canton, MA
    Current Employee - Staff Acconat in Canton, MA

    I have been working at Computershare full-time (Less than a year)

    Pros

    good company to work for

    Cons

    Bad management style and leadership

    Advice to Management

    More communication

  3. "Operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Canton, MA
    Former Employee - Anonymous Employee in Canton, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Computershare full-time (More than 8 years)

    Pros

    Good Benefits, friendly environment, room to grow.

    Cons

    Management overlooks the hard workers. Promotes for the wrong reasons. moving offices to Kentucky

    Advice to Management

    Judge your employees by the ability to do the job and not for personal reasons.


  4. "Control Services, Sr. Transaction Processor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Transaction Processor in Jersey City, NJ
    Current Employee - Senior Transaction Processor in Jersey City, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Computershare full-time (More than 5 years)

    Pros

    Their data system is resourceful

    Cons

    Don't like having to work 40 hours a week


  5. "Mediocre"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transaction Processor in Canton, MA
    Former Employee - Transaction Processor in Canton, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Computershare full-time (More than 8 years)

    Pros

    Benefits are great. Paid time off is excellent. If you are lucky enough to get a manager with experience you certainly have room to grow with the company.

    Cons

    Employees are in competition due to large lay offs and favoritism from upper management. Managers tend to promote within their click and not based on work performance.

    Advice to Management

    Train lower management. Spend less on outsourcing so you can keep the employees that know and do their job very well.


  6. "No worse than any other large company. Hoping it gets better."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Louisville, KY
    Current Employee - Customer Service Representative in Louisville, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Computershare full-time (Less than a year)

    Pros

    -Generous PTO and holidays. Follows the stock market schedule, which means nine holidays.
    -Good benefits. Decent starting pay.
    -Good training program. Opportunity to learn about an interesting industry. You don’t have to have previous experience in the industry. They will teach you what you need to know.
    -Many supportive, caring people work there. You might have to look for them, but they are there. Some of the team leads are great and always ready to help. If you are lucky enough to work under a great team lead, they will encourage your development and morale.
    -There will be opportunities to advance, once you survive the call center floor.
    -Lots of parties, holiday events, and rewards such as gift cards.

    Cons

    -Some team leads are not so great. If you work under one who doesn’t build morale or give a lot of support, you will have to work harder to develop on your own as best you can.
    -Difficult expectations to meet: Quality must be high. Adherence must be high. Average Handle Time must be low. Personal time must be low. Run to the bathroom and grab your drink from the break room as fast as possible, then get back on those phones!
    -Quality expectations: It’s hard to feel like you have the tools to keep quality high. You will get calls that you’re not trained to handle, which means it’s too easy to handle them wrong. Then that call will be the one pulled and scored. This is bad for agents, and it’s also bad for the caller who gets an agent not trained to help them properly.
    -Not transparent about raises: They give the impression that you will get a raise soon after you start, but they don’t tell you that the raise is based on your quality. Good attendance and adherence don’t matter; only your quality matters. But you don’t find out this until your team lead tells you that no, you won’t be getting that raise. The manager decided you haven’t done well enough. They give the impression you have a lot of time to develop, then pull the rug out from under you when you’re not nearly perfect right at the start. This hurts morale and feels like managers are not there for you.

    Advice to Management

    -Be transparent about what it takes to earn raises. Would it really kill the company profits to be more generous with raises?
    -Be transparent about the quality scoring numbers so it doesn’t feel like agent’s scores are at the mercy of the person scoring the calls.
    -Give more support to new employees. Reassure them when they are progressing as expected.


  7. "Processor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transaction Processor in Canton, MA
    Former Employee - Transaction Processor in Canton, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Computershare (More than 3 years)

    Pros

    Great benefits, PTO and in office activities.

    Cons

    Could provide pay increases more often. more on the job training.

    Advice to Management

    Make changes so there's more opportunities for growth.

    Computershare Response

    Nov 17, 2016 – VP, Recruiting

    Thank you for your service and contributions, and for this feedback. We value our talented employees, and believe in career progression so that team members can achieve their aspirations.

  8. "Anonymous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Computershare full-time (More than 3 years)

    Pros

    The company promotes a Flexible work schedule and permits work from home arrangements to increase quality of life

    Cons

    Lots of work, which is ok, however the rewards for taking on additional workload are not there. High expectations again which is ok, but does not reward employees as they should


  9. Helpful (3)

    "Computershare future?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Computershare full-time (More than 5 years)

    Pros

    Good company, successful business, profitable.

    Cons

    Business model is dated and dwindling, transfer agents less relevant in the digital world. Not sure where they are going. New CEO is not the answer.

    Advice to Management

    Move the headquarters to the US.


  10. "It was fine..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Analyst in Shelton, CT
    Former Employee - Help Desk Analyst in Shelton, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Computershare full-time (More than 5 years)

    Pros

    good benefits, approachable management, nice group of people in the shelton office

    Cons

    took a long time to get things done. no one was in a particular hurry to get you what you needed to do your job

    Advice to Management

    there is too much mediocrity...no urgency to do your job and do it well


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