Computershare Reviews | Glassdoor

Computershare Reviews

Updated June 25, 2017
361 reviews

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361 Employee Reviews

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Pros
  • The perfect place for work-life balance - almost never expected to work on weekends or evenings (in 26 reviews)

  • Offers work from home for some positions (in 14 reviews)

Cons
  • Major lack of diversity among the male Anglo-centric ranks of mid/senior management (in 15 reviews)

  • Lower pay than competitors, limited room for growth in sydney (in 8 reviews)

More Pros and Cons

  1. Helpful (3)

    "Not a great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Administrator in Edison, NJ
    Current Employee - Client Services Administrator in Edison, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Computershare full-time (More than 3 years)

    Pros

    There are not many. Some clienrs are great and certain departments.

    Cons

    Management does not care about employees. No raises or bonuses for many years. Emplyees are expected to work long hours for no compensation. Atmosphere is terrible. Currently there are many layoffs.

    Advice to Management

    Respect your employees by comminicating with them. Telling them that they should be happy to just have a job is not enough.


  2. "Great mid size company with good team and support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Developer in Canton, MA
    Former Employee - Web Developer in Canton, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Computershare full-time (More than 3 years)

    Pros

    The development department is well organized and there's a good team always ready to help whenever needed. Management and team leads are also great and give a great opportunity to grow your technical skills and learn new things.

    Cons

    The US is not global HQ and takes direction from Australia. Not a terrible thing but it can be annoying at times.

  3. "Investment Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Computershare full-time (More than 3 years)

    Pros

    Great company to work for and great team mates

    Cons

    Moved out of state to KY

    Advice to Management

    Listen to the employees that had been there, specially the new managers that are hired from outside the company.


  4. "A good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server Engineer in Canton, MA
    Current Employee - Server Engineer in Canton, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Computershare full-time (More than 3 years)

    Pros

    Rewards those willing to put in an extra effort, and go above and beyond. Will give spot bonuses, comp time, and performance bonus for hard workers. Nice office and cafeteria. Free coffee everyday, and lunch on occasion. Team outings. Offers work from home for some positions. Pays for annual training.

    Cons

    Management has made some strides over the years, but still needs to make some more improvements in the organization. Several reports over the last several years, and going through another one now.

    Advice to Management

    Practice what you preach. Hold yourselves to the same standard that you hold your employees to.


  5. Helpful (3)

    "Benefits good no training or advancement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Developer in Canton, MA
    Former Employee - Web Developer in Canton, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Computershare full-time (More than 8 years)

    Pros

    Great benefits, relaxed environment, great co-workers

    Cons

    No advancement or training. Too much deadwood. It's a good ole'boy club.

    Advice to Management

    Get rid of the dead wood, you buy up small companies but you have people just hanging around doing the minimum. You're losing good people because they are not recognized for the work.


  6. "No worse than any other large company. Hoping it gets better."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Louisville, KY
    Current Employee - Customer Service Representative in Louisville, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Computershare full-time (Less than a year)

    Pros

    -Generous PTO and holidays. Follows the stock market schedule, which means nine holidays.
    -Good benefits. Decent starting pay.
    -Good training program. Opportunity to learn about an interesting industry. You don’t have to have previous experience in the industry. They will teach you what you need to know.
    -Many supportive, caring people work there. You might have to look for them, but they are there. Some of the team leads are great and always ready to help. If you are lucky enough to work under a great team lead, they will encourage your development and morale.
    -There will be opportunities to advance, once you survive the call center floor.
    -Lots of parties, holiday events, and rewards such as gift cards.

    Cons

    -Some team leads are not so great. If you work under one who doesn’t build morale or give a lot of support, you will have to work harder to develop on your own as best you can.
    -Difficult expectations to meet: Quality must be high. Adherence must be high. Average Handle Time must be low. Personal time must be low. Run to the bathroom and grab your drink from the break room as fast as possible, then get back on those phones!
    -Quality expectations: It’s hard to feel like you have the tools to keep quality high. You will get calls that you’re not trained to handle, which means it’s too easy to handle them wrong. Then that call will be the one pulled and scored. This is bad for agents, and it’s also bad for the caller who gets an agent not trained to help them properly.
    -Not transparent about raises: They give the impression that you will get a raise soon after you start, but they don’t tell you that the raise is based on your quality. Good attendance and adherence don’t matter; only your quality matters. But you don’t find out this until your team lead tells you that no, you won’t be getting that raise. The manager decided you haven’t done well enough. They give the impression you have a lot of time to develop, then pull the rug out from under you when you’re not nearly perfect right at the start. This hurts morale and feels like managers are not there for you.

    Advice to Management

    -Be transparent about what it takes to earn raises. Would it really kill the company profits to be more generous with raises?
    -Be transparent about the quality scoring numbers so it doesn’t feel like agent’s scores are at the mercy of the person scoring the calls.
    -Give more support to new employees. Reassure them when they are progressing as expected.


  7. Helpful (2)

    "Poor culture, poor environment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Louisville, KY
    Current Employee - Customer Service Representative in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Computershare full-time (Less than a year)

    Pros

    Intro pay is okay and provided free parking, although it's a ten minute walk away.

    Cons

    Selfish work environment, squeamish leadership, poor company-wide communication, hires under-qualified workers. Frequently answering for someone else's mistakes. Very conservative/old corporate standards for workplace expectations and business conduct. And a somewhat disturbing facade of upward mobility - this is stressed so often during the training period but the actual "promotions" are actually insignificant steps up the ladder, effectively horizontal moves. Employee retention seems low, with several found instances of new hire groups that diminished over 75% within six months.

    Advice to Management

    First and foremost, hire more qualified workers. Too often I am answering for mistakes because of another employee's carelessness. Also, teams are short-staffed. Call center can hardly handle high volumes and maintain high quality when human resources are scarce - the computer resources only go so far.

    Communication concerning standard processing procedures seem to break down too often. Beyond CSRs misinforming shareholders often, internal processing of received documents and handling outbound documents fails frequently and I constantly run into situations as a CSR with not understanding the mechanics behind what I am talking about. In-house resources consistently fall short with respect to these situations. Though many issues the CSRs deal with are not complicated, there are enough situations in a day that require serious critical thinking that several CSRs are not equipped to handle because they lack the proper legal and financial training required to do so, which makes Computershare appear extremely unprofessional.

  8. "I started as a temporary employee in customer service and got hired to a permanent position a few months later"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in College Station, TX
    Current Employee - Customer Service Representative in College Station, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Computershare full-time (Less than a year)

    Pros

    The call center manager over my division is amazing. There is always opportunity to take on something new. The people I work with are very nice for the most part and inclusion is encouraged.

    Cons

    Sometimes office politics in a call center from employees gets problematic however everything that does become uncomfortable is handled quickly and fairly.


  9. "Computershare Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Temporary in Canton, MA
    Former Employee - Temporary in Canton, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Computershare (Less than a year)

    Pros

    The $17 per hour, flexible schedule day and evening, location within Metro Boston, handy to the highway

    Cons

    Waited over two hours to meet with management to be fingerprinted. Kept changing order of applicants rather than first come first served.

    Advice to Management

    Try doing an Undercover Boss on your hiring managers. Experiencing this firsthand will make you sick.


  10. Helpful (2)

    "Client Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Relationship Manager in New Brunswick, NJ
    Current Employee - Senior Relationship Manager in New Brunswick, NJ
    Recommends
    Negative Outlook

    I have been working at Computershare full-time (More than 10 years)

    Pros

    Good management. Good workers. Excellent Benefits

    Cons

    Moving accounts to Louisville and Denver,

    Computershare Response

    Nov 17, 2016 – VP, Recruiting

    Thank you so much for your service, and for taking the time to leave feedback. We value your contributions, regardless of location, and hope that you will experience a more positive outlook for the ... More


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