Concentra Center Operations Director Reviews | Glassdoor

Concentra Center Operations Director Reviews

24 reviews

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Center Operations Director

2.4
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Concentra President and CEO Keith Newton
Keith Newton
7 Ratings

Employee Reviews

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Pros
Cons
  • Upper management communication was terrible (in 30 reviews)

  • Some clinics operate on weekends, so work life balance is sometimes a problem (in 9 reviews)

More Pros and Cons

  1. Helpful (2)

    "Beginning sucked, but, It has been great with the change in management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Operations Director in Denver, CO
    Current Employee - Center Operations Director in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Concentra full-time (More than a year)

    Pros

    Great opportunity for growth, lots of experience, many directions someone can go. You can actually change fields within the company.

    Cons

    Concentra leaders have to do so much. With the right organizational skills it can be done. However, sometimes decisions are made above our level. I know they are meant for the greater good, but sometimes it negatively impacts the clinics.

    Advice to Management

    Let us run our centers.


  2. Helpful (1)

    "Negative atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Center Operational Director in Madison, WI
    Former Employee - Assistant Center Operational Director in Madison, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Concentra full-time (Less than a year)

    Pros

    Great place to work if you enjoy working with a variety of patients that come through.

    Cons

    Poor training, inconsistent disciplinary actions, manager favors specific employees, challenging place to work with negative surrounding.

    Advice to Management

    Need to provide better traning, be consistent with staff.


  3. Helpful (4)

    "COD"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Operations Director in Durham, NC
    Former Employee - Center Operations Director in Durham, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Concentra full-time (More than 3 years)

    Pros

    People at center level are great, Area Director was supportive and encouraging. People I worked with cared about doing a great job. Bonuses can be good. Enjoyed the job itself, although it was extremely busy.

    Cons

    Too many task keep being piled upon the CODs,. Constantly working understaffed, such that even the patients notice - not given proper support to get the expected job done. Front and back office colleagues are worked to death and most are underpaid for their hard jobs. Upper mgmt is not in touch with the centers and what it takes to run it efficiently. High stress job in which the company does nothing to make it better. (It's always going to be high stress because it is a walk-in center, but things could be done so that CODs could concentrate on actually running the center instead of being spread too thin.) Given so many directives as to what we are supposed to do/be that it is ludicrous. The company has a great written philosophy in the Orange Book, but it is lip service. It's really all about the money and numbers, not about the people. Training is so woefully inadequate for front office -- they have to learn on-the-run while others are trying to do their jobs. No work/life balance -- had to work very long hours to get the job done.

    Advice to Management

    How about actually engaging with your CODs and listening? That's why turnover is rampant. How about making their job less stressful by giving them resources and not overloading their plates? How about letting the CODs do the job of running the center instead of running everything else that you have decided to pile on them? How about trying to keep the good people you have? How about not being so greedy and understanding that you have to invest in your people and give them enough support to be able to do the great job you desire? How about creating a call center so the poor front colleagues won't have to struggle to answer the phone while checking in people as fast as they can? How about a position for a referral coordinator to help run this piece in the area? Invest in your colleagues and appreciate them, They are what will make or break you, and they need to believe in you -- or it's just a job. Too many people have been stripped away in the reorganization, and there is not even support for the centers, especially for new directors; Wake up! Go work in the centers for a week and get real!


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  5. Helpful (1)

    "Annonymous employee"

    Star Star Star Star Star
    Former Employee - Center Operations Director in Akron, OH
    Former Employee - Center Operations Director in Akron, OH

    I worked at Concentra (More than a year)

    Pros

    The money that's how they keep people.

    Cons

    They don't care about people period. We are all a number with no voice. 90% of the people you work with don't meet the minimum qualifications to work there. The bottom line is it!!

    Advice to Management

    Listen to employees and change things!!


  6. "ACOD"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Center Operations Director in Las Vegas, NV
    Former Employee - Assistant Center Operations Director in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Concentra full-time (More than 3 years)

    Pros

    As a Leader you get a great chance to connect with patients make a difference and provide the best service possible.

    Cons

    Be able to keep up with Hire in needs and having the proper support from HR was not helpful as a Leader.

    Advice to Management

    Support you Center Leadership with at least the basic field HR training


  7. Helpful (5)

    "Blood sucking leeches"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Operations Director in Roles Inn of America, AZ
    Current Employee - Center Operations Director in Roles Inn of America, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Concentra full-time (More than a year)

    Pros

    Able to get PTO easily. I honestly don't know if I could list aany other pros for this job but I need a 20 word minimum.

    Cons

    Upper-level management are so out of touch with what it ACTUALLY takes to run a center.... But how would they know? They aren't there enough, if even at all. There is no accountability for any one above a center level, but the centers are put under a microscope. They literally provide zero support- all they care about is the big, fat check that will deposit into their bank accounts every other Friday.

    As a center operations director (COD), you are lead to believe you have the power to make decisions and change in your center; this is a lie. Your "director of operations" will strong arm you into making decisions for "the benefit of the center" because we are all "team players", when in reality, these decisions only benefit them. It is well known some of the people in some of the higher positions do not work a majority of the time- as it is evident when you try to contact them, because you can count on hearing an answer for your emergent situation days later.

    80-90% of the medical assistants you "coach and develop" just infect the good staff you do have- so forget about developing any sort of positive, promoting culture. But why would you expect anything else than sub-par work? They get paid poorly. When you pay people poorly, you get poor results.

    You will bang your head against a wall trying to get anything done in the center, because you are only allowed to have so many colleagues to so many patients, yet you are still required to get work done like you have more colleagues. For instance, we are now required to complete physical therapy referrals in center. But were we given extra staff to help with this? No. Do we still have to pay an extremely incompetent referrals department to pretend they are doing something? Yes.

    A majority of the physicians in the center, that may be good clinically, are not team players or are willing to help train the rest of the staff. They are able to have terrible attitudes and give constant pushback towards the COD, and get away with it, because there is such a shortage of providers in the company, and they know this. Nothing will ever happen to them, and the smart ones resign relatively quickly because they see how backwards the company is.

    And don't even get me started on the IT department. You may as well Google your issues and solve them yourself. They will create a "ticket" for your problem and then promptly close it once you are off the phone, but they don't tell you that. They lead you to believe something will actually be done or someone will actually help you with your issue. FORGET ABOUT IT. You will only find out days/weeks down the road that they closed the ticket because you call for a status update and they tell you they don't have a ticket number for the issue you are calling about, or that it was closed because it was solved.

    Roughly 90% of the people you speak with in the corporate office are so arrogant and conceited, they can't pull their head out of their behinds long enough to realize that you may be asking a question, to solve a problem by yourself, because your manager or the IT team or WHOEVER it is didn't help you solve it so you have to take matters into your own hands. The lack of training probably doesn't help either. "Here's your center! Figure it out! I will be sure to email you almost every day telling you what you are doing wrong but won't provide any help! CYA in 2 months and you better have scores of 100% on all of your patient satisfaction ratings or you will get written up!"

    Think twice before signing your life away to this devil.

    Advice to Management

    Listen to the centers. Hold the higher ups more accountable. Stop over selling what you can actually do, just for the sake of the money. If you can't provide a service, be up front. Stop playing games and telling companies that we can provide services or meet expectations that you know we can't do/meet. Take a really hard look at what message you are portraying, because after all, it's all about perception, isn't it?


  8. Helpful (10)

    "Think twice before accepting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Operations Director in Waco, TX
    Former Employee - Center Operations Director in Waco, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Concentra full-time (More than 3 years)

    Pros

    Previous management and direction of organization. Under previous leadership, center was thriving and clients were overall pleased with the service received.

    Cons

    Current leadership. Area ops directors are thrown into positions due to re-organization, not because they are good leaders and deserve to be there. Expectations surrounding turn around times are unrealistic. Leadership is more concerned with placing a time limit on providing the service rather than providing good service. Leaders in the organization are demeaning and talk down to center directors. Providers are scarce so locums who should not be practicing medicine are thrown into centers to cover when they have no occupational medicine experience and/or are not board certified.

    Advice to Management

    Revisit your overall strategy in patient and client satisfaction. Patients should not have 3-4 hour wait times and clients should feel more confident in sending their patients to Concentra. Trust what your center leaders are saying. Promote colleagues because they deserve to be promoted, not because it fits within your organizational structure.


  9. "Acod"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Center Operations Director in Baltimore, MD
    Current Employee - Assistant Center Operations Director in Baltimore, MD
    Recommends

    I have been working at Concentra full-time (More than 3 years)

    Pros

    The company recognize great work ethic and will definetley push you to move forward within the company.

    Cons

    They have a 24 hour center so they never close which means you may have to work weekends. Managers are salaried and if tou work holidays there is no time and a half


  10. "Room to Advance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Center Operations Director in Denver, CO
    Current Employee - Assistant Center Operations Director in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Concentra full-time (More than a year)

    Pros

    Great benefits, room to move up within the company, great patients, great hours. I love the ORANGE BOOK!

    Cons

    No enough staff and small facilities for work flow.

    Advice to Management

    Allow for more staff, create larger facilities, allow for casual dress days and allow the staff to gave themed days to dress up within reason.


  11. "Operations mgr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Operations Director in Las Vegas, NV
    Current Employee - Center Operations Director in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Concentra full-time (More than 10 years)

    Pros

    Good salary and benefits. Nice bonuses.

    Cons

    Constant changes in focus and leadership. Everyone is afraid to speak up due to threat of losing the job. The Orange book is for looks only. The real focus is on the bottom line. Do more with less and do it perfectly, or else!

    Advice to Management

    Go work in a center for a solid week. You couldn't handle it.