I worked at Concentra full-time (More than 3 years)
People at center level are great, Area Director was supportive and encouraging. People I worked with cared about doing a great job. Bonuses can be good. Enjoyed the job itself, although it was extremely busy.
Too many task keep being piled upon the CODs,. Constantly working understaffed, such that even the patients notice - not given proper support to get the expected job done. Front and back office colleagues are worked to death and most are underpaid for their hard jobs. Upper mgmt is not in touch with the centers and what it takes to run it efficiently. High stress job in which the company does nothing to make it better. (It's always going to be high stress because it is a walk-in center, but things could be done so that CODs could concentrate on actually running the center instead of being spread too thin.) Given so many directives as to what we are supposed to do/be that it is ludicrous. The company has a great written philosophy in the Orange Book, but it is lip service. It's really all about the money and numbers, not about the people. Training is so woefully inadequate for front office -- they have to learn on-the-run while others are trying to do their jobs. No work/life balance -- had to work very long hours to get the job done.
Advice to Management
How about actually engaging with your CODs and listening? That's why turnover is rampant. How about making their job less stressful by giving them resources and not overloading their plates? How about letting the CODs do the job of running the center instead of running everything else that you have decided to pile on them? How about trying to keep the good people you have? How about not being so greedy and understanding that you have to invest in your people and give them enough support to be able to do the great job you desire? How about creating a call center so the poor front colleagues won't have to struggle to answer the phone while checking in people as fast as they can? How about a position for a referral coordinator to help run this piece in the area? Invest in your colleagues and appreciate them, They are what will make or break you, and they need to believe in you -- or it's just a job. Too many people have been stripped away in the reorganization, and there is not even support for the centers, especially for new directors; Wake up! Go work in the centers for a week and get real!
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