Concentra Referral Coordinator Reviews | Glassdoor

Concentra Referral Coordinator Reviews

14 reviews

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Referral Coordinator

2.8
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Concentra President and CEO Keith Newton
Keith Newton
2 Ratings

Employee Reviews

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Pros
  • Management makes sure there is the ability of work/life balance (in 20 reviews)

  • Great people to work with every day (in 14 reviews)

Cons
  • In my experience some of the upper management was not supportive to the supervisors under them (in 30 reviews)

  • Some clinics operate on weekends, so work life balance is sometimes a problem (in 9 reviews)

More Pros and Cons

  1. "Referral Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Referral Coordinator in Plano, TX
    Former Employee - Referral Coordinator in Plano, TX

    I worked at Concentra (Less than a year)

    Pros

    The people you wotk with are great!!!!!!Great co workers!!!!!!

    Cons

    Management staff is very unprofessional.

    Advice to Management

    HIRE people who really are what you Creed stands for.


  2. "Waste of Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Referral Coordinator in Plano, TX
    Former Employee - Referral Coordinator in Plano, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Concentra full-time (More than a year)

    Pros

    Pay and Benefits package - GOOD

    Cons

    Retaliation will cost this company a great lawsuit in the future.

    Advice to Management

    If you hire someone as temp going perm after 90 days with benefits included, fulfill that agreement.

  3. Helpful (1)

    "I loved the Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Referral Coordinator in Addison, TX
    Former Employee - Referral Coordinator in Addison, TX
    Recommends
    Positive Outlook

    I worked at Concentra (Less than a year)

    Pros

    Very fun and flexibale environment. Room for growth the Plano, TX center was the BEST

    Cons

    My direct management wasn't very helpful, however I was an independent worker so I made it work for myself.


  4. Helpful (1)

    "Concentra"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Referral Coordinator in Dallas, TX
    Current Employee - Referral Coordinator in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Concentra (More than 3 years)

    Pros

    Easy job to do with proper training.

    Cons

    Micro management and lack of employee appreciation .


  5. Helpful (1)

    "Referral Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Referral Coordinator in Plano, TX
    Current Employee - Referral Coordinator in Plano, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Concentra full-time (More than a year)

    Pros

    Easy job, very relaxed environment, PTO, weekends off, good pay for the job we do, bonuses

    Cons

    No paid holidays, must come out of PTO, hard to advance.


  6. "Referral Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Referral Coordinator in Glendale Heights, IL
    Former Employee - Referral Coordinator in Glendale Heights, IL
    Recommends

    I worked at Concentra (More than a year)

    Pros

    It was a great group of people to work with. Good Location.

    Cons

    Pay was not great. Company moved to Texas.


  7. Helpful (1)

    "Referrals Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Referral Coordinator in Plano, TX
    Former Employee - Referral Coordinator in Plano, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Concentra full-time (More than a year)

    Pros

    Great Supervisors and Team Leads, staff is supportive and helps you learn the process quickly. The benefits were great, insurance costs were low and they included dental and vision.

    Cons

    Intense work environment, too much focus is placed on hitting numbers and not enough on customer care. Upper management doesn't seem to understand how long it really takes for tasks to be done. I was promised there was a lot of room for growth when I started, but they only promote people who have been there for a long time. Seniority takes preference over hard work, I saw too many people who were still working and were promoted only because they had been there for so long. At which point, they ceased to care about actually doing their job.

    Advice to Management

    Upper management needs to take a step down and do the work they're requesting coordinators to do daily. If they can't hit the numbers (which most are struggling to do) then maybe they need to reevaluate what they're requiring. Also, don't promote someone to a supervisor position if they were a terrible team lead who was in and out of HR all the time. This clearly shows there are problems!

  8. Helpful (3)

    "Referral Coordinator - Plano, TX"

    StarStarStarStarStar
    Former Employee - Referral Coordinator in Plano, TX
    Former Employee - Referral Coordinator in Plano, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Concentra (Less than a year)

    Pros

    The trainer was really nice and helpful, but the culture of the floor is in contrast, extremely different.

    Cons

    I was hired on as a "Concentra Temp." No agency involved. No benefits. A coworker there harassed me by showing me pornography on his phone. He showed up to work late and drunk. He is still employed here. Managers from other teams insulted me during lunch because I eat foreign food that smells funny. The integrity of this office fails to exemplify their so called "Orange Book Values."

    Advice to Management

    You have allowed the integrity, culture, and environment of your office to deteriorate. You turn a blind eye to the issues causing this. Your leadership is broken and you don't even know it. I have no advice to give you. You are beyond help.


  9. Helpful (4)

    "Management shows favoritism & those are the people they set up to succeed. Everyone else is left out to dry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Referral Coordinator in Plano, TX
    Current Employee - Referral Coordinator in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Concentra full-time (More than 3 years)

    Pros

    there are no pros in the call center

    Cons

    unrealistic production goals, no assistance from leadership, they do not keep their word on important decisions.

    Advice to Management

    none because they won't listen anyway!!


  10. Helpful (1)

    "Working at a call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Referral Coordinator in Plano, TX
    Former Employee - Referral Coordinator in Plano, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Concentra full-time (Less than a year)

    Pros

    Manageable workload
    Ability to help real patients get treatment

    Cons

    No room for growth
    Needs better atmosphere for employees

    Advice to Management

    give employees more opportunity for growth in the company