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Concentra

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Concentra

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Concentra Employee Reviews about "concentra"

Updated Nov 16, 2021

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Found 113 of over 1,227 reviews

3.2
48%
Recommend to a Friend
55%
Approve of CEO
Concentra President and CEO Keith Newton
Keith Newton
347 Ratings

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Top Review Highlights by Sentiment

Pros
Cons
  • "Management was poor.(in 85 reviews)
  • "Concentra upper management had a meeting where they discussed how they had low ratings on glassdoor so they asked management to go out themselves and direct others at the lower levels to come fill out only positive reviews so be careful reading reviews from this company.(in 33 reviews)
  • "Poor management and training.(in 20 reviews)
  • "Unfortunately we all quit or were let go before it could be resolved because of this Area Director's poor leadership and behavior.(in 18 reviews)
  • "Unorganized,long days, favoritism, no breaks(in 16 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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Reviews about "concentra"

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  1. 5.0
    Current Employee, more than 1 year

    Great

    Nov 16, 2021 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Everyone works great together! Awesome company

    Cons

    No downsides to working for concentra

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  2. 5.0
    Current Employee, more than 1 year

    Great place to work!

    Jul 13, 2021 - Physician Assistant in Denver, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fast paced so my day goes by quickly. The patients for the most part are pretty thankful for the care. There is a good variety of pre-employment physical's, fit for duty, urgent care, and work comp injuries. Heavy pre-and post op management of patients. I love that they reward their providers through salary plus bonus. Benefits are pretty good. I've been here 2 1/2 years and feel the compensation is well above industry average. Management is very supportive and they give physician assistants a lot of autonomy.

    Cons

    Aome corporate changes are made very quickly and without any input from the clinicians. Very large company to work for so some of your concerns will be unnoticed or management will be unable to change things for the better. concentra does not hire RNs and some of the medical assistant seem to work past their scope of practice.

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  3. 2.0
    Former Employee, more than 8 years

    Northern Virginia & Maryland territories in shambles for years

    Jul 23, 2021 - Field Sales Representative in Fairfax, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Used to be the pay a few years back but commission keeps decreasing year after year over the past 4-5 years. In 2020 the commission plan decreased by 40% without upside. Will likely decrease even more next year as well based on the trends.

    Cons

    I've been an Account Executive (AE, or field sales account executive) in Northern Virginia and one of the top reps nationally for many years. I know the industry and I know the company. I wish Concentra nothing but the best. I'm not one to write these, but I feel the culture at Concentra and this particular market has become so shocking and toxic recently that I must warn the new sales account executives of what to expect...from sales person to sales person. These are just a few topics and not all encompassing. (1) The micromanagement is the worst part. It's insane and getting even worse. It’s all about numbers which is not a bad philosophy in sales however the company creates an environment where you’re putting in 1-2 hours a day in reports for your Manager and your VP that you don’t have enough time to do the sales activities they think you have enough time for. A little explanation: Multiple times a day activities are reviewed publicly at all levels of the company. Every few months you'll have to have 12 funnel calls a month! Usually 8 a month. It changes randomly and you're literally always answering the same question twice because not only is your manager involved but even his manager, (VP), is asking reps directly about day to day tasks. The crazy part is it's the same information that's available in the CRM system! They are literally making the decision not to run the reports themselves. It's evident the VP doesn't trust his managers - it's all so dysfunctional. I feel terrible for those who would be called out on national calls for not being productive enough the previous day without knowing the background. (2) As a result of the crazy micromanagement, you have to navigate a maze in order to get paid. It is extremely time consuming! We're in sales to be in front of the client, not fight the company every month to receive what you earned. In addition, the company actually requires you to get multiple levels of approval just to pursue a new lead and if you pursue that company without approval and they become clients, reps have been denied the commission in its entirety due to the official red tape! The company does provide you leads however they are strictly from D&B typically which aren’t good leads. Those leads that will make you any money are those that you have to get approval for… (3) The commission plan does not align with what you're told to sell. Although the opportunity to make a lot of money used to be there a few years ago…and who knows maybe it will be in a few years again, but either way you’ll be told to focus your sales on other services that benefits the company more than your commission pay. Obviously, they won't tell you this during the interview. (4) Poor training (sales training, CRM training, industry training). Concentra used to do a phenomenal job with sales training...maybe one of the best in the nation...but that ended in 2016 immediately after receiving an award of 'best companies to sell for'. That's not the case anymore at Concentra by any stretch of the imagination. Even reps that aren't new were still asking very basic questions after over a year. Since Managers don't use the CRM much, they don't understand the fine details of the CRM system. This slows down your learning and more importantly WILL cause you to lose out on commissions because reps get paid STRICTLY based on what information you input to the CRM system – it’s confusing and it’s time consuming. (5) Lack of support. You won't have a support team to help you through your tough meetings with any consistency. Most likely because they're being squeezed so thin themselves and maybe because they live out of state. Not their fault...it is what it is and you should be prepared for that. **All sales reps can be successful using different methods. If you are one that knows you are motivated by ongoing negative reinforcement and you see the benefits of operating under a 'constant state of anxiety' then this job is for you. **Advice to those interviewing: Before accepting the position, ask to speak to no less than 2 other Account Executives on the team. Ask for their opinions. Used to be a sales team of 7 but it’s now down to 0 I’ve been told…and it’s not “due to COVID reasons”. If you ask to speak to another rep they will be out of state and probably don’t know much about this market.

    3 people found this review helpful
  4. 4.0
    Current Employee, more than 3 years

    n/a

    Aug 19, 2021 - X-ray Tech in Torrance, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    benefits, flexible, team player, varies locations

    Cons

    I have nothing to say about concentra

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  5. 2.0
    Current Employee, more than 10 years

    They USED to care about their employees

    Feb 17, 2021 - Operations 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They used to be a great company. Had a family feel and management cared about the employees. Now there aren’t any pros other than you can earn a paycheck.

    Cons

    Employees are leaving rapidly and no one is addressing it. Employees are now over worked in under-staffed centers. Training is abysmal. There are several systems to learn for several types of business and new hires are thrown to the wolves. Oh, if the clinic is closed for a holiday, you have to use PTO. Closed for inclement weather, PTO. Forced to quarantine due to Covid exposure for 10-14 days, PTO. And lastly, Concentra used to pay a decent salary. Now they are being out done by competitors which is where their employees are going.

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    2 people found this review helpful
  6. 4.0
    Former Contractor

    Covid Contract

    Jun 1, 2021 - Registered Nurse 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Concentra hiring process was easy. Communication was great during the hiring process

    Cons

    I tried reaching out to Concentra for another job or contract and I didn’t hear back

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  7. 4.0
    Former Employee, more than 1 year

    Great Opportunity

    May 12, 2021 - Financial Analyst 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The management is awesome. The team is great to work with. The company is great for work life balance. I enjoyed my two years at Concentra and with my colleagues.

    Cons

    I have no cons for concentra. I enjoyed my time there.

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  8. 3.0
    Former Employee

    management

    Sep 3, 2021 - Patient Screener/Front Office Specialist in Capitol Heights, MD
    Recommend
    CEO Approval
    Business Outlook

    Pros

    co-workers are the best part of concentra

    Cons

    management is poor at best

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  9. 3.0
    Former Employee, more than 3 years

    Was great now it’s lack luster at best

    Jun 7, 2021 - Account Executive 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great people to work with

    Cons

    Concentra loves to cut Sale pay and staff to make more money. The cut the commission at the end of 2019 by 40% and explained it away saying 35% of you will make more.... They also forced sales staff to take forced pto during Covid so the company’s books looked better.

    Continue reading
    1 person found this review helpful
  10. 3.0
    Current Employee, more than 5 years

    Sick or Swim

    Mar 28, 2021 - Center Operations Director in Denver, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It is fast paced environment that gives you a ton of experience very quickly. Concentra likes to promote from within so there are many opportunities for advancement.

    Cons

    It is a large corporation that is out of touch with middle management and the teams actually performing the work. Every year they seem to add more and more to everyone's plate without approving to hire on new staff. They operate ever center and position very "lean" so there are high rates of burnout and turnover.

    1 person found this review helpful
Viewing 1 - 10 of 113 Reviews

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