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Concentra Employee Reviews about "upper management"

Updated Oct 23, 2020

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Found 40 of over 1,099 reviews

3.2
48%
Recommend to a Friend
70%
Approve of CEO
Concentra President and CEO Keith Newton
Keith Newton
310 Ratings
Pros
  • "Management makes sure there is the ability of work/life balance(in 29 reviews)

  • "Very flexible hours and fast-paced for those who enjoy being on their feet(in 23 reviews)

  • Cons
  • "Not my direct boss, but upper management have trouble with basic communication(in 40 reviews)

  • "The higher ups won’t even give you the time of day they are more worried about the bottom line instead of patient care(in 21 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
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    Ratings by Demographics

    This rating reflects the overall rating of Concentra and is not affected by filters.

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    Reviews about "upper management"

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    1. 4.0
      Current Employee, less than 1 year

      Good

      Oct 23, 2020 - Team Lead 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working with team, common sense solutions.

      Cons

      Not my direct boss, but upper management have trouble with basic communication

      Be the first to find this review helpful
    2. 1.0
      Former Employee

      Money driven, not patient driven

      Oct 9, 2020 - Clinic Therapy Director 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Well paying and some autonomy at the Fairbanks clinic.

      Cons

      Lack of support from corporate, very numbers oriented, unrealistic evaluation of certain markets, decisions are made only to benefit those in upper management.

      3 people found this review helpful
    3. 2.0
      Former Employee, more than 1 year

      No Class in upper management!

      Aug 18, 2020 - Account Executive in Oakland, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good people at the CLINICAL level.

      Cons

      Upper management had their own agenda which will never be shared with employees. Smoke screens and half-truths is all that you get until the other shoe drops and you find out that you have been deceived. They will also TARGET certain employees for termination and RIDE them until they quit...they won't fire you because they don't want to pay unemployment.

      Continue reading
      6 people found this review helpful
    4. 3.0
      Current Employee, more than 1 year

      Great Job If You Have What It Takes

      Oct 16, 2019 - Physical Therapy Technician in Denver, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working here is a great for those who like fast paced environments. It is also great way to become skilled in a variety of healthcare (e.g. Work comp, Tricare, Medicare). Working as an operations staff gives you the chance to really delve into how healthcare works, you will gain experience in most fields employers look for. High chances of moving up in the company internally. Most of the patients are amazing people, many of whom are often the highlight of the work day.

      Cons

      After being here for two years, I have seen my clinic's staff change entirely save for 2 employees. The environment is fast paced, and for those who aren't used to that it can be challenging. Upper management can be extremely difficult to work with. Most of the people above your COD (center operations director) do not put in much effort to make changes happen, and if they do it happens slowly. The pay is better then some places but for the most part it is not equal to the work you will do.

      Continue reading
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    5. 1.0
      Current Employee, more than 3 years

      BEWARE CONCENTRA

      Sep 9, 2019 - Anonymous Employee in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - hours if you work at a 8-5 clinic

      Cons

      - Benefits are terrible - Pay is below average and raises are extremely low - High turnover - Not a company that allows growth - Don’t count on Concentra to pay a large portion of your tuition if you decide to go back to school. - Inexperienced upper management (COD) that have no idea how to deal with conflict or manage anyone. - Majority of the Drs and PTs are arrogant, lazy and run the clinic more than management. - You do NOT get paid for holidays when the company closes as a full time employee. They make you use your own accrued PTO in order to get paid for that day. - You are just a number to concentra, not a valued employee.

      Continue reading
      4 people found this review helpful
    6. 1.0
      Former Employee, more than 1 year

      Overworked for little pay

      Feb 5, 2019 - Front Desk Receptionist in Lockhart, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free food, 8 to 5 work week

      Cons

      Concentra bought US Healthworks and the transition sucked because the upper management didn’t what to hear us with the problems we had and said we were being “negative “ and didn’t communicate well. They wanted “orange book” but failed to learn themselves on how to treat their own employees. They write you up for mistakes on the check in times and if you didn’t get authorization for a patient( which I knew the company doesn’t bring any papers). They want you cross trained to do drug screens and room the patients as needed. But won’t offer a raise till 6 months later. They rather pay a certified X ray tech $15.00 per hour and make that person work the front desk. Now how is that fair! That person went to school to be certified and shouldn’t be doing front desk AND x rays! When they pay a non certified coworker that does work front desk $14 an hour. Who do you think deserves more in the paycheck?! They don’t like anyone that speaks their mind like I did!

      Continue reading
      5 people found this review helpful
    7. 1.0
      Current Employee, more than 1 year

      Management is terrible

      May 15, 2018 - Front Office Coordinator MA in Philadelphia, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      At first you are told there is room for growth and advancement in the company. Don't believe it. They will not promote you. They do not promote from within. Every new COD is a brand new employee.

      Cons

      The management is absolutely horrible. They over work you, and don't want to pay you for it. Every center is extremely under staffed, and they aren't willing to hire anyone else and expect you to do the work of 5 employees at once. Upper management will treat you like garbage. No matter how good of a job you're doing, it's never good enough. They will criticise you in front of patients and make a fool of you. This company is a disgrace the way they treat their employees. Turn over is so high due to the way management treats you. My two weeks have been put in. Do yourself a favor, and don't apply here.

      Continue reading
      3 people found this review helpful
    8. 3.0
      Current Employee

      knowledge

      Jan 27, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people in the clinic

      Cons

      Uncaring upper management and all about the money

      Continue reading
      Be the first to find this review helpful
    9. 2.0
      Former Employee

      Great Staff on the Ground, Poor Management Above

      Nov 27, 2017 - Center Director in Urbandale, IA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Teams in the clinic are hardworking. Occupational medicine is an interesting field. Employees are to make a lot of contacts throughout different industries during the course of the day.

      Cons

      It is normal to have 70-hour work weeks for months at a time. Hourly staff compensation is poor, so managers often have to step in to perform several other people's duties, as positions are vacated or remain open for long periods of time. McDonald's feel to the business model: give the cheapest prices and try to get the most people in. Care suffers and it creates a poor work/life balance as staff struggles to meet excessive efficiency goals. Directors of Operation are reactionary, rather than working with the clinics proactively. No sense of team between clinics and middle/upper management.

      Continue reading
      6 people found this review helpful
    10. 2.0
      Current Employee, more than 3 years

      My Work Experience

      Jul 24, 2017 - A Facility Leader in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Support that I receive from my peers. My team works hard to try to achieve the company & clinic goals.

      Cons

      Upper level management is incompetent to be an effective leader for the market. Lack of holding clinicians accountable for meeting company goals & unacceptable behavior as other employees would be. Unfair hiring practices & pay from upper management.

      Continue reading
      3 people found this review helpful

      Concentra Response

      Director

      We are disappointed to hear about your experience. We strive to ensure colleagues are meeting the expectations of their roles and to recognize our colleagues for a job well-done. As a current employee, if you have experienced or witnessed any unfair hiring or pay practices, we encourage you to report them. If you are uncomfortable with going to your supervisor, please reach out to your HR Manager. We value your input and feedback regarding leadership and welcome the opportunity to address your concerns. Thank you again for the feedback, it helps us to continue to improve and has been shared with Sr. Leadership.

    Viewing 1 - 10 of 40 Reviews

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