80% would recommend to a friend
(26633 total reviews)
89% approve of CEO
What people are saying about Concentrix
2 months ago
Anyone interview with concentrix before? I've had 2 different assessments given and now they want a video interview before I've even spoken to anyone about the position, salary, kpis, anything. Seems like it's contract work and most of what I've read seems like this place is a giant red flag. Just trying to decide if it's worth moving forward at all.
4 months ago
Finance Manager, Corporate FP&A
Hello! I applied for a WFH customer service job at Concentrix! I just completed the CS assessment and I think I did well. How many interviews from here before an offer is made? We’re the interviews pretty easy? Anybody that did do this role or is currently in this role I would really appreciate any insights! 🙏🙏
5 months ago
Here are some entry level companies hiring for WFH Customer Service: ModSquad TTEC LiveOps Alorica Working Solutions Appen Transcom Concentrix Anyone who works for these companies, please share your experience Concentrix Transcom Working Solutions Alorica, Inc. Liveops Ttec digital Modsquad
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "work from home and its good" (in 802 reviews)
- "People are nice( basically your new team)you came at work just because of your friends." (in 707 reviews)
- "The work environment is good and is possible to grow up faster applying to internal vacancies." (in 582 reviews)
- "Benefits are good and you get a chance to move to other accounts as you please" (in 515 reviews)
- "It’s Good For Freshers as Working Environment is Good and Chill" (in 463 reviews)
- "low salary especially for internal promotions slow PCs and old laptops that can't process big files or alot of tools" (in 1590 reviews)
- "Poor work environment and the management had me wait more than 2 months just to get my final pay." (in 1181 reviews)
- "The pay is low and not enough for inflation" (in 715 reviews)
- "No work life balance and leads just want you to hit scorecard regardless of work hours" (in 362 reviews)
- "Managers are rude and never listen" (in 321 reviews)
Ratings by Demographics
This rating reflects the overall rating of Concentrix and is not affected by filters.
Found 26,633 of over 34K reviews
Updated Dec 7, 2023
- Most Recent
- Highest Rating
- Lowest Rating
- 5.0FEATURED REVIEWNov 29, 2023Sr. Executive Assistant IICurrent Employee, more than 10 years
Great leadership and management by the Executive team Awesome colleagues I enjoy working with Very nice facilities and amenities on site Good pay and benefits Provides emergency assistance to employees Relevant CSR activities Having the job I like doing every day
I cannot cite any, I would not have stayed with the company this long for 17 years now if I felt I was at a disadvantage working at Concentrix.Concentrix Response6d
Here we are, blushing over a Glassdoor review! Thank you for your review but more importantly, thank you for the 17+ years you've spent growing with us. We take the time to read every single review we receive and we pass the advice to management on to our leadership team each month. Yep. Each month! All feedback is important but feedback from those who've been with us along the way is crucial to us continuing to grow in a positive direction. Thanks for all that you do and the role you've played in the story of Concentrix + Webhelp being here today- your role in game-changing is huge and we couldn't do this without you.
- 5.0Nov 20, 2023Advisor I, Customer ServiceCurrent Employee, more than 1 year
-Company is growing so there are opportunities that might not immediately exist that's the main reason that I have continue working for 2 years -Company provides regular communication, listen to and consider new ideas, and continually encouraging growth, both personally and professionally -Company understands work-life balance and actually respects that -Culture is conducive to creating friends and mentors with lots of opportunities to get involved based on your interests -You get to work with top thought leaders in several industries -- smart, collaborative, willing to share (you typically don't get such easy access and support) -Our clients are top name brands and we are doing incredible things that impact the way business is done across the world. That's powerful! (and fun to be associated with) -This is a place you can call home; many employees have been here a long time which allows deep integration into the business and the ability to create pathways to success for others
No company is perfect. While we grow, there are things that are evolving (updating technology, adding office space, formalizing procedures, etc.) that come along with any growing company. It's important to not get hung up on what's wrong, but to focus on what is happening that is right and the progress in actions (not just words) that support that. With this growth is an opportunity to define the future and the role you play in it.Concentrix Response5d
Thank you so so much for this kind yet constructive review. We are honestly smiling while reading this. Your feedback means so much to us because we truly do our very best to make Concentrix + Webhelp the best team to be on. Thank you for all the effort you've put in over the past two years. We hope that you continue to feel open to sharing with us. <3
- 5.0Nov 22, 2023TransportationCurrent Employee, more than 3 yearsManila, Manila
I love that I have the opportunity to work at home. More time for myself instead of being stuck on traffic commuting from/to office.
Benefits, Incentives, Allowances & Salary. Benefits (compared to my previous companies): We don't have life insurance. HMO only covers myself and had to pay for the beneficiaries. HMO is currently clinic based so it hard and inconvenient to use whenever you have a medical emergency, Incentives: There's no monthly incentives for the top performers. We only receive certificates quarterly. Allowances: As I am working at home, they didn't give me transportation allowance. But I also don't have electricity allowance, internet is provided but will be removed soon (then we'll have to pay for our own internet). Since they did not provide the allowance for transportation, they should provide the electricity and internet allowance as long as we work at home, Also, if we were to work onsite, there will still be no transportation allowance. Salary: Salary increase should equate with the inflation. Too little yearly increase and couldn't keep up with the inflation.1
- 5.0Dec 6, 2023Web Advisor 2Current Employee, more than 3 years
Due to my fixed weekend off I was able to spend more time with my infant. I was able to continue working at home as well that's why I don't need to resign just to be able to continue taking care of my daughter. I am so grateful to CNX as they allow this kind of set-up for moms like me.
Maybe the tools and equipment. We need to upgrade them as I am using the same equipment that I have since I started working at home and that is for 2 years now.
- 5.0Nov 26, 2023Advisor II, Blended SupportCurrent Employee, less than 1 year
A great place to work cares about and supports its employees while also challenging them to grow with the company. At Concentrix, Managers and their employees trust and respect each other and have a shared commitment to both individual and company success. Great companies try to meet their employees' financial, mental, physical and emotional needs. As a result, employees are often more productive, satisfied and willing to stay at the company long term. If you’re the kind of person that thrives in a structured environment, Concentrix, may be your thing. Pros like Flexible work hours, Compensation and Professional Development.
The truth, though, is that many large companies don’t like to think outside the box. Concentrix is usually less open to change because they are risk-averse. While this caution helps maintain company stability (a pro), it does mean that large companies are slow to change. It can take forever to get things done thanks to the corporate structure, defined policies, and outlined procedures.Concentrix Response2w
Wow. Thank you so much for this detailed review. We're super grateful for the constructive feedback and we value what you have to say. We see that there are a lot of things that we do well and we appreciate you highlighting those pros. However, we also know we aren't perfect which is why we're here reading feedback every single day to pinpoint exactly what we need to work on. Feedback like this truly makes a change here!
- 5.0Oct 24, 2023Customer Service RepresentativeCurrent Employee, less than 1 yearNaga, Naga
Concentrix is not just a mere place to work but a space for innovation, quality, and empowerment. With its value of being a great place to start a career in the BPO industry, Concentrix allows growth and development in the personal and professional levels. It encourages and recognizes potential in each and every person within the company. The process of developing the holistic aspect of everyone makes Concentrix even more globally competitive. Essentially, life and work balance is highly valued and being manifested in the activities, programs, and policies that are being adapted by the Concentrix.
As genuine as it can be, every company has its gaps and holes, and Concentrix, even with its great value and character in the competitive market, has still some minor downsides. With its quality performance, however, at some point, some technological equipment does not match the need for productivity of some agents, since there are just some minor struggles that are being encountered when using some equipment.2
- 5.0Oct 31, 2023Executive AssistantCurrent Employee, more than 5 yearsMakati City
Concentrix + Webhelp is a united global community that supports one another in adapting to change. We maintain alignment and consistency in our interim branding, messaging, and tone of voice, while also being conscious of project overlaps. Our primary focus is on people and our audience. In a time of substantial change, our company actively listens to our feedback and seeks ways to provide extra support. Concentrix is an inclusive and secure environment for all. This organization is my home, and I am immensely thankful to be a part of it. I take pride in being a catalyst for change. I AM A GAME CHANGER!
Like any company, there are areas for improvement. One challenge I have noticed is the delay in processing promotions and JOs. However, I see this as an opportunity for growth and development. I believe that addressing this issue can lead to positive change, and I am confident in the company's ability to adapt and improve.
- 1.0Nov 21, 2023L2 Technical Support EngineerFormer Employee, less than 1 yearKuala Lumpur
Honestly, none that anyone could think of except for - Trust the reviews My tenure at Concentrix has been marked by a series of disappointments and frustrations that I feel compelled to share for the benefit of prospective employees. From the outset, the lack of effective communication within the organization has been glaring. Important updates and information seem to vanish into thin air, leaving employees bewildered and hindered in their work. The absence of clear guidance from leadership only adds to the confusion, making it challenging to navigate daily tasks. The company culture at Concentrix is regrettably uninspiring. Morale is notably low, and the atmosphere lacks the camaraderie and teamwork one would hope for in a professional setting. There's a palpable sense of indifference that permeates the workplace, making it difficult to feel motivated or engaged. Technologically speaking, Concentrix falls short of contemporary standards. Outdated systems and tools hinder productivity rather than supporting it. It's perplexing to witness a company of this size and stature neglecting the importance of investing in modern technologies to streamline operations. Equally concerning is the apparent disregard for employee well-being. The work-life balance is heavily skewed towards work, with minimal consideration for the personal lives and mental health of the workforce. It's disheartening to see a company overlook the fundamental need for a supportive and healthy work environment. In summary, my experience at Concentrix has been far from satisfactory. I caution those contemplating employment with this company to weigh the potential drawbacks carefully. There are undoubtedly better opportunities available that prioritize employee satisfaction, professional growth, and a positive work culture.
Where do I even begin... 1. Micromanaging 2. Leave Violation 3. Unfair treatment 4. Seniority Culture 5. Undeclared deductions 6. No respect.5
- 5.0Oct 3, 2023Associate DirectorCurrent Employee, more than 10 yearsSan Salvador
I consider Concentrix one of the best places to be, and definitely this is not a job! So if you think you will get here and get boring directions and do the same thing over and over again, this is the opposite. I’ve worked for more than 18 years in the BPO industry and with Concentrix I’ve been able to explore my true potential, not only the company helped me on my journey to become an Associate Director, but truly cared and believe on the added value I was bringing, always supporting my ideas to the max! and motivating me to share my knowledge with several other staff members. I’ve been able to achieve new milestones on my career, help other countries like Colombia on performance problems, that were difficult to resolve and with the help I provided we overpassed them. My development and skill improvement was boosted through several learning programs that motivated me also to invest time in my career, taking my expertise to new and awesome levels. A lot of people say this all the time but me, my family and my direct reports are very grateful of the what we’ve achieved together, Concentrix and I, so will continue to make this company great and my career here is solid.
Very few things, i'm expectant on what will happen with the combination of Webhelp and Concetrix, but so far it has been good news every day,Concentrix Response2mo
Thank you for your feedback. We are extremely glad to know that you are happy to be part of our team!!! Our processes are always in constant improvement and we're always looking on ways to improve! We appreciate your feedback! #WeHaveADifferentView #WeInvestInTheFuture
- 4.0Nov 27, 2023Sr assistant accountantCurrent Employee, more than 1 yearMumbai
the entire team's rules and regulations are clear and concise. transparent in with the entire team. all facilities are given to support WFH and professional approach is taken in any issue arises.
there are lot of restrictions for day to day use of system - that's mainly because for data privacy - but in along to protect the data - the restrictions causes the issue to do any day to day activities of work. To sort there are n number of tickets to be raised, n number of approvals to be taken and very tedious process. and many a time company would refuse to accept that the issue could be from company's side.
Concentrix Reviews FAQs
Concentrix has an overall rating of 4.0 out of 5, based on over 34,047 reviews left anonymously by employees. 80% of employees would recommend working at Concentrix to a friend and 74% have a positive outlook for the business. This rating has improved by 3% over the last 12 months.
80% of Concentrix employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Concentrix 3.7 out of 5 for work life balance, 4.1 for culture and values and 4.0 for career opportunities.