Concentrix Reviews
Updated May 12, 2021
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"Benefits and relaxed work environment" (in 494 reviews)
"It provide good environment to the employer" (in 246 reviews)
"Low Salary range in this company" (in 166 reviews)
"Low pay and lots of compulsory overtime" (in 135 reviews)
Ratings by Demographics
This rating reflects the overall rating of Concentrix and is not affected by filters.
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- Current Employee, less than 1 year★★★★★Featured Review
Pros
This is a great place if you're looking to begin in the industry, have some knowledge and related experience, but no job specific experience. They had an entry level position available. I was coachable, and they really do have a tremendous system to help you grow as an agent. They also have lots of opportunities for you to grow in leadership. Everything is stats based, but the system is fantastic in letting you know how to grow, getting coached on it, and these details help us provide an extremely professional workforce for our clients which can be many different kinds of companies. I get to become an expert serving the customers of one specific client. One key point I like is that I'm surprised how many women are working with me. It's always welcome to see women anywhere in STEM. They're clearly making an effort to provide an open , welcoming environment, and helping everyone equally build and hone their skills.
Cons
There are some sacrifices made when working for a company who provides out-sourced talent. You're probably making less than your analogues who are hired by the client. That said, I'm okay with that. I gladly give that up for the value of opportunity and training to grow in skills and experience. And it's greatly outweighed by the option to grow to leadership roles when you stand out, or maintain connections should someone decide to part for pastures new.
Continue reading - Current Employee, more than 1 year★★★★★
Pros
Good training fast promotions as long as you hit your metrics.
Cons
Your work balance, keep a eye on it.
Continue readingThanks for the review!
- Former Employee, less than 1 year★★★★★
Pros
The team leaders are encouraging, and there are a lot of different cs roles available within the company
Cons
Low pay, pay doesn't rise as you go through new trainings, frequent systems issues, rude customers
- Former Employee, less than 1 year★★★★★
Positive place to work. Caring and considerate of life and your committments
RecommendCEO ApprovalBusiness OutlookPros
Caring and considerate of life and your commitments. Always there to speak to if you have internal issues and always wiling to provide more training if that is what you feel might help. One on one meetings, constructive feedback recognition of great work performance
Cons
Not a whole lot of part time hours unless you are seniority. Team leads dont really have time to help the way direct supervisors do.
Continue reading - Current Employee, less than 1 year★★★★★
Pros
In the beginning, the pay is worth the work. Some of the tls and higher tiered people provide great help.
Cons
They are overworking people. I started off doing one department (tech support) now we are responsible for the payroll, customer service/billing, they want us to do a bit of retention, and merchant services. I have sat on the phone with people for hours and the amount of help I got from a couple my tier 2 people was a but ridiculous. On the flip side, tier 2 people will sort of push off helping if its over closing. I have stayed on several occasions 2 hours past my shift and no one offered to take over. It's things like that, that makes it hard to maintain a good attitude.
- Current Employee, more than 1 year★★★★★
Pros
The company is big on hiring within
Cons
You get jumped from project to project sometimes, things are constantly changing with little notice and some projects are very new and have a lot of issues
- Former Employee, more than 1 year★★★★★
Pros
Can just go to work and focus on the job that needs to be done. Good environment. Overall good experience working.
Cons
Could have some better benefit packages and pay
- Current Employee, less than 1 year★★★★★
Pros
The comfort of working from the couch. Save on gas and babysitter. The company provides the equipment.
Cons
When you need assistance, the team leads don't always respond or help out. They disappear. The pay
Continue reading - Current Employee, more than 8 years★★★★★
Pros
Lots of opportunity for advancement if you are hard worker, mostly professionals with positive attitude and support
Cons
Lower pay against market make sure to know your value and seek it during contract negotiations
- Former Employee, more than 1 year★★★★★
Pros
Pay is fair and good
Cons
Mandatory Overtime (No choice, you are having forced overtime without a choice of not coming in extra. Talking 12 hour days for months on end) 30 Minute lunches. They regularly reduce your lunch from 1 hr to 30 minutes, even when working 12 hr shifts. Mandatory Time Off- If you choose not to "voluntarily" sign up for Overtime, they try and send you home? What kind of genius strategy is that? If you dont wanna work 60 hour weeks, we will send you home? Well wouldn't that just make the OT needed to cover worse? Yes, but don't tell these geniuses that. Uncaring when it comes to health- If you have an emergency and have to miss to go to, lets say the ER, or to the hospital in general. Well, get ready to be raked over the coals by leadership.
Continue reading
Concentrix Response
Concentrix Representative