Concentrix Technical Support Engineer Reviews | Glassdoor

Concentrix Technical Support Engineer Reviews

Updated Oct 16, 2019

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3.7
StarStarStarStarStar
Rating TrendsRating Trends
77%
Recommend to a Friend
93%
Approve of CEO
Concentrix CEO Chris Caldwell
Chris Caldwell
25 Ratings
  1. Helpful (5)

    "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Lake Mary, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Concentrix full-time for more than 8 years

    Pros

    As long as they have a contract, you have a job.

    Cons

    They keep people who don't work. If a contract ends you will be laid off. After 8 yrs of service to this company don't expect a severance package as they could care less about the employee, you are just a number to them.

    Advice to Management

    Care more about the employees. Don't keep bad workers and make good ones pick up after them. You will find good workers quit trying when they feel like they are being ran into the ground by always handling what you allow others to get away with. Quality will always be better than quantity.

    Concentrix2018-11-27
  2. "Good Experience"

    StarStarStarStarStar
    Technical Support Engineer in Fremont, CA

    I worked at Concentrix for more than a year

    Pros

    Technical knowledge gaining is good

    Cons

    work life balance, rotational shifts

    Concentrix2017-02-20
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  4. "Sr Technical Support Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Technical Support Engineer in Fremont, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Concentrix full-time for more than a year

    Pros

    It is the best place to start the career

    Cons

    Management is not steadily organised and this leads lack of running the business.

    Advice to Management

    Please try to motivate the employees rather pressurising them.

    Concentrix2016-09-06
  5. "Good Company to work with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Thāne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Concentrix full-time for more than 3 years

    Pros

    Work Environment is healthy and good.

    Cons

    Management of the process is not good.

    Concentrix2019-10-17
  6. "Awesome Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Gurgaon, Haryana
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Concentrix full-time for more than a year

    Pros

    Awesome place to start your career

    Cons

    Low rate of growth

    Advice to Management

    Please increase the package at the time of growth

    Concentrix2019-09-21
  7. "Management is awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Newcastle upon Tyne, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Concentrix full-time for more than a year

    Pros

    -Good friendly colleagues. The recruitment team is great, but don't count on the company making good on their promises.

    Cons

    - Zero flexibility - Managers are outdated and incompetent. - Upper management has the habit of lying to employees. - Zero benefits. They claim to have benefits. - If the management can use their point system to fire you they will, doesn't matter your productivity. - Could not handle a redundancy if their life depended on it.

    Advice to Management

    Get with the times, start valuing performance more than outdated call center stats, that's what actually generates revenue for some of your contracts. You didn't lose contracts for lack of luck, your service has been decaying for years of the lapse in management and loss of talent to other companies.

    Concentrix2019-10-16
  8. "Working environment is moderate. Good learning experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Pune
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Concentrix full-time for more than a year

    Pros

    Get to learn many things

    Cons

    Management is not thy good. Changes the rules and compliance evry now and then

    Advice to Management

    Focus should be on technical things not other process

    Concentrix2019-08-17
  9. "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Chennai
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Concentrix full-time for more than a year

    Pros

    Good place to learn technically

    Cons

    No cons at all frm my point

    Advice to Management

    Na

    Concentrix2019-06-30
  10. "great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Newcastle upon Tyne, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Concentrix full-time for more than 3 years

    Pros

    great place to work, great atmosphere and they really took care of their staff

    Cons

    always a risk working for an outsourcing company

    Concentrix2019-06-20
  11. "Symantec process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Chennai
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Concentrix full-time for more than a year

    Pros

    Good work culture and safe place for female employees

    Cons

    Good for 0-3 years experienced professionals

    Advice to Management

    My appreciation for providing good work culture

    Concentrix2019-06-13
Found 55 reviews