Concentrix Technical Support Representative Reviews | Glassdoor

Concentrix Technical Support Representative Reviews

Updated Oct 6, 2019

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2.7
StarStarStarStarStar
Rating TrendsRating Trends
51%
Recommend to a Friend
44%
Approve of CEO
Concentrix CEO Chris Caldwell
Chris Caldwell
21 Ratings
  1. Helpful (4)

    "Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Greenville, SC
    Recommends
    Negative Outlook

    I have been working at Concentrix full-time for more than a year

    Pros

    Great environment, fair pay,

    Cons

    no room for advancement,

    Advice to Management

    The point system is not reasonable

    Concentrix2017-05-19
  2. "Not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Representative in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Concentrix full-time for more than 3 years

    Pros

    Working at home for decent pay

    Cons

    I’ve been working for them from home for four years now and have stuck with it due to a physical disability that severely limits my choices for employment. Concentrix is a middle man that larger companies pay to find, train and manage employees for them. Think of it as a temp agency, but with no way to actually ever move up and get directly hired by the company you’re assigned to. In fact, Concentrix makes you... sign an agreement that you won’t even try to apply directly with the client for a long time after you stop working at Concentrix. Since the whole scheme here is it’s a way for companies to be able to get more employees, but not have to pay them as much, you get treated literally like a number. They randomly hire their managers, usually with little to no experience, just to be able to quickly fill the spot. If you want to actually advance or make a career here, you’re out of luck. It’s purely random. For entry level workers, they hire as many people as they can, barely train them and then micromanage them beyond belief so that everybody is walking on tightropes. Then, managers tally up every slight mistake they make to be able to fire them as quickly as they can and start the process over with new hires. If you want a decent paying work at home job and do not care about career advancement or dignity, sure take it. Otherwise, don’t get stuck here like I am. It’s not worth it.

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    Advice to Management

    You need to change your management team

    Concentrix2019-10-02
  3. "Blah"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Representative in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Concentrix full-time for more than a year

    Pros

    Ability to work from home

    Cons

    Terrible benefits Management is always right even when they're wrong

    Advice to Management

    Listen to your employees

    Concentrix2019-07-17
  4. "Technical Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Wilsonville, OR
    Recommends
    Positive Outlook

    I worked at Concentrix full-time for more than 5 years

    Pros

    Upward movement is available, as long as the individuals that hold those current positions are leaving the job or moving to another position within the company (which happens a lot with this company). They prefer to hire from within vs. Street to Seat style hiring; that type of hiring is saved for the entry level positions. You can get hired as long as you can show up to an interview and have a cordial... conversation.

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    Cons

    Revolving door with different people who were hired, but due to an easy hiring process, the rough outweighs the diamonds.

    Advice to Management

    Gamification; utilize it.

    Concentrix2019-06-11
  5. "Good Starting Call Center to work for in general"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Wichita, KS
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Concentrix full-time for more than a year

    Pros

    Multiple clients per call center and more opportunities, decent starting pay and benefits. Good Monthly incentives if you meet your metrics and apply yourself.

    Cons

    No pay increases on some projects, a lot of "workplace drama" can occur between peers and you hear about it a lot of the time, whether you want to or not.

    Concentrix2019-04-30
  6. "What you would expect from a call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Former Contractor - Technical Support Representative in Charlotte, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Concentrix for more than a year

    Pros

    Coworkers were mostly pleasant to work with. The project I was under ensured we were well-trained for the job and it was easy to pick up on the job

    Cons

    Unclear policies and upper-management was not very good. Hours were not consistent each week.

    Advice to Management

    Communicate with your employees on the floor more. Take feedback more seriously and follow-up more efficiently.

    Concentrix2019-04-22
  7. "New Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Jacksonville, FL

    I have been working at Concentrix full-time for less than a year

    Pros

    The training is fantastic and exhaustive

    Cons

    Pays a little less than other similar jobs in the area

    Advice to Management

    None yet

    Concentrix2019-04-06
  8. Helpful (1)

    "Steady work, at least."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Concentrix full-time for less than a year

    Pros

    full-time position, multiple lines of business usually available

    Cons

    low pay for the work, PCI compliant so if you need to be reached for any reason, it will be delayed, if they even have the right number to reach you.

    Advice to Management

    Fix your work at home transfer process.

    Concentrix2019-03-26
  9. "Non Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Technical Support Representative in Lake Mary, FL
    Doesn't Recommend

    I worked at Concentrix full-time for less than a year

    Pros

    A bi weekly paycheck

    Cons

    Poorly run company by management. They promote anyone.

    Advice to Management

    Get your act together and make sure that training employees have logins to systems they need to do their job. And make sure that no question is a stupid question.

    Concentrix2019-02-08
  10. Helpful (4)

    "Garbage (Convergy's)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Erlanger, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Concentrix full-time for more than a year

    Pros

    -Easy to be promoted -Easy place to be apathetic -Provided (no longer available at my specific site) great opportunity to gain unique skills and knowledge

    Cons

    -Management works in cliques. -Management is hostile. -Schedule changes are constant, and always, always subject to change. -Micromanagement to an extreme -Little to no potential for substantial growth -Upper management always vacant / unable to track down -Simple things, such as bathroom breaks, come out of break time -Massive turn-around rate, standard for 50 percent of training classes to not come back... after 1 week. -General lack of organization -General lack of a company plan / goal / ambition / future -General apathy towards educating employee's on policies regarding requesting off, benefits, exct. -Generally left in the dark on the direction of the company -Pay raises / Compensation far below standard -Was promoted 2 times in under 1 year, given 1 raise, at 3.84 percent -Requesting to speak with management, HR, absolutely anything outside of taking calls was required to be done on break. -This company let go of 250 employee's recently due to their inability to retain a client. -At Convergy's, Erlanger, (recently acquired by Concentrix) you are just a number, you are not valued, your contributions to the company are always minimized in an attempt to make you feel less than. The work floor is always kept in a state of confusion in order to coerce you to sit down, and do your job. Management is exceptionally hard to speak with face to face for the aforementioned reason as well. They keep the environment stressful and disorganized enough to create compliance, and ensure individuals are always in a state of low panic and uncertainty to ensure no one attempts to seek better treatment. They further ensure this by restricting access to anything which is not actively doing your job to 60 minutes a day, during your lunch, or break time, including the "employee appreciation events". *** This was my experience with a specific client / project which is no longer with the company due to "Inconsistencies in Management." ***

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    Advice to Management

    Stop treating and referring to your employee's, which make you the earnings you so veraciously micromanage, as simply "Butts in seats". You can not keep competent individuals while simultaneously offering below fair pay, in a stressful environment, with no apparent care or concern to employee well being. Stop shuffling individuals to different managers every 3-4 weeks. Stop micromanaging to the point using the... bathroom comes out of your break, or getting a drink, or taking a walk, or literally anything aside from taking calls, with only 8 seconds between.

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    Concentrix2018-12-31
Found 57 reviews