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Concept Services

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Concept Services

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Concept Services Reviews

Updated Sep 15, 2022

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Found 78 of over 78 reviews

3.1
54%
Recommend to a Friend
74%
Approve of CEO
Concept Services President Dan Harsh (no image)
Dan Harsh
52 Ratings

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Top Review Highlights by Sentiment

Pros
  • "Great pay and commission.(in 5 reviews)
  • "Great people(in 5 reviews)
  • "I've learned a lot during my tenure with the organization.(in 3 reviews)
  • "He is always walking around on the floor and actually cares about his employees.(in 3 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. 5.0
    Former Employee, less than 1 year

    Wonderful company!

    Aug 3, 2022 - Sales Development Representative (SDR) in Medina, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work remotely, fast raises, simple work.

    Cons

    I have nothing negative to say about Concept!

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  2. 1.0
    Current Employee, more than 3 years

    Micromanagement at its finest, BEWARE!

    Sep 15, 2022 - BDM SALES in Wadsworth, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Start work at 8am, leave at 5pm

    Cons

    Do you like to: A) Be treated like a number B) Be Micro-micromanaged C) Work for a company with an "Exceptionally High turn-over rate" D) Work for owners that don't practice what they preach (Christianity) E) Sitting in a cubicle for 8 hours, staring at a computer screen, with only a one hour break for lunch (and you better be back at your desk at 1pm + 1 second dialing your phone F) Phone Cold Calling. Don't let management tell you otherwise. It's COLD CALLING! You're going to get yelled at, hung-up on and frustrated very quickly. (How do you feel when a telemarketer calls you?) If any of the things sound good to you, then take a job with CONcept Services. Your day starts off with a manager walking down the aisle to make sure that you are at your desk before 8am. (And the same manager makes sure that you don't leave before 5pm). At 8am and 1 second, you had better begin dialing your phone. Why? Because your required to make 80 phone calls in an 8 hour period. All while Big Brother, CONcept Services, is monitoring who your calling, why your calling, and scrutinizing ever syllable of your call. Do you need to go to the doctor during business hours? Forget it, unless your willing to work straight through your lunch hour to make-up for the time that you're going to miss. Commission? Oh yes, there's commission. That's only, IF, the account your working on renews their contract after about a three month period. If the account doesn't renew, then your issued a new account, and you wait another three months for the possibility of a commission. There are BDM's (Business Development Managers), that cheat the system by turning in poor leads in order to meet their lead-quotas. When these BDM's start to consistently exceed their quota by exaggerating their leads, then CONcept Services lowers the commission rate to offset the increase in amount of leads that are being turned in for commission. Either way, CONcept Services comes out ahead, and you lose income. After I left, thank goodness, CONcept Services fired a BDM, and then later re-hired this person in the HR department. This person went through the hiring records of CONcepts services, and in a seven your period, CONcept Services went through 400 employees, Don't even think about advancement 1) you probably won't be around long enough 2) you're not family. So, If you want to work for a company that micro-micromanages its employees, has an extremely high turn-over rate, and treats its employees as expendable, then CONcept Services is the place for you. Good luck.

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  3. 4.0
    Former Employee, more than 3 years

    Good stepping stone

    May 23, 2022 - Account Manager in Medina, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Enjoyed working there for a few years. Good growth potential

    Cons

    Will hit a ceiling of growth potential after a few years

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  4. 5.0
    Former Employee, more than 1 year

    Excellent Salesforce/HubSpot Agency

    Apr 19, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There aren't a lot of CRM agencies out there that provide so much opportunity to operate in the top two CRM platforms. It's a remote-first environment.

    Cons

    You need to be self-motivated and be willing to take ownership of your own development outside of the standard training.

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  5. 2.0
    Former Employee, less than 1 year

    Not what I thought

    Apr 13, 2022 - Outside Sales Representative in Medina, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Location, Schedule, Weekends off, Nice Facility

    Cons

    Concept Services was very deceiving from what they advertised and what you learn in training. Merit did not matter. Talent did not matter. Production did not seem to matter either. Too be honest it was very strange. People in the company would undermine you when it made absolutely no sense to do so. It was almost like you were judged upfront in 30 seconds and that judgment would follow you indefinitely. Very strange place

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    1 person found this review helpful
  6. 3.0
    Former Employee, more than 3 years

    Good place to work

    Jun 21, 2022 - Business Development Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Decent pay and benefits. Remote work

    Cons

    Bad work environment, a lot of nepotism

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  7. 5.0
    Current Employee, more than 3 years

    Great company

    Apr 15, 2022 - Sales Representative in Akron, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work life balance, advancement opportunities, work from home, pay, benefits

    Cons

    Not many cons at Concept.

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  8. 5.0
    Former Employee, more than 3 years

    awesome

    Oct 6, 2021 - Assistant Project Manager in Austin, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    loved it all everyday i worked

    Cons

    none absolutely nothing bad to say

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  9. 1.0
    Former Employee, more than 1 year

    People mill

    Nov 10, 2021 - Business Development Manager in Medina, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Bonuses are consistent if you know what you're doing and are putting effort into your job.

    Cons

    Major nepotism issues. Micromanaging nightmare.

    Continue reading
    1 person found this review helpful
  10. 2.0
    Former Employee, more than 3 years

    Not what you expected

    Sep 10, 2020 - Business Development Manager in Medina, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    CEO was very friendly, insightful, and supportive. Nice facilities, met some really nice people.

    Cons

    Leadership: Leadership has minimal structure. They provide you with one week of training, minimal training on their CRM (Salesforce) and provide you with an outrageous quota and tell you to get to it. Clicks are very common here. Customer Success Managers and senior leadership are close. The owner used to say that their most important asset is their people, yet they are treated like cattle. I understand the purpose of screening calls for training and quality assurance, but supervisors have berated and embarrassed the BDMs. If you don't make your required calls in your 8 hour day, you have to explain; even if you met your quota. This business is about family and close friends. They need to step back, take a look; an honest look, and re-evaluate how they work. I work with another company now, and if I ever had to speak about them doing business with us, I would tell my boss to run. They over-promise and under-deliver. There is a reason why so many people leave. They lost great people!!!!!

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    2 people found this review helpful
Viewing 1 - 10 of 78 Reviews

Concept Services Reviews FAQs

Concept Services has an overall rating of 3.1 out of 5, based on over 78 reviews left anonymously by employees. 54% of employees would recommend working at Concept Services to a friend and 53% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Concept Services employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Concept Services. This rating has been stable over the past 12 months.

54% of Concept Services employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Concept Services 3.8 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Concept Services to be coworkers, compensation, career development and the cons to be culture, benefits, management.

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Concept Services photo of: Grow With Us at Concept! Apply Today!
Concept Services photo of: Concept Fosters a Fun, Collaborative Environment for all Employees
Concept Services photo of: Here at Concept, Big Ideas Prevail and Hard Work is Rewarded
Concept Services photo of: Concept's Headquarters in Medina, OH Provides Plenty of Space for Employees to Relax and Have Fun
Concept Services photo of: Working at Concept is what You Make it - Which Could be the Opportunity of a Lifetime!
Concept Services photo of: Our Fast-Paced Sales Environment is Perfect for Recent Grads Looking to Jump-Start their Sales Career
Concept Services photo of: Concept's Two-Week Training Program and Ongoing Mentorship Helps Acclimate New Hires to the Job
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