Concur Reviews | Glassdoor

Concur Reviews

Updated November 30, 2017
60 reviews

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Concur President Mike Eberhard
Mike Eberhard
4 Ratings

60 Employee Reviews

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Pros
Cons
  • style of work culture does not help work-life balance (in 19 reviews)

  • After the SAP acquisition, things became a lot more "corporate" rather than the small company feel it had before (in 22 reviews)

More Pros and Cons

  1. Helpful (4)

    "Corporate Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA
    Doesn't Recommend

    I worked at Concur full-time (More than a year)

    Pros

    good work life balance and some wonderful people

    Cons

    disorganized, too many people in upper-management, too few people executing on given tasks

    Advice to Management

    Seems like Concur grew too fast. I heard great things about the company and was excited to join but was not set up for success. There was too much turnover and not enough direction. I felt like there were a lot of lazy people with opinions who made it difficult for the people who were actually doing work.

    This was the worst place I ever worked! Hopefully, the company can get their act together.


  2. Helpful (1)

    "Company has gone downhill."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Concur full-time

    Pros

    Concur has a wonderful product and offers good vacation benefits.

    Cons

    This place has changed a lot over the past couple years. Today many departments are a cluster of mismanagement and silos. There are a lot of politics and people in executive roles who should not be in those roles. Employee success is impossible if you land in a department where there is no support from upper management. The culture and values have changed since the SAP acquisition.

    Advice to Management

    Get organized and clean house. The Microsoft culture has taken over Concur.

  3. Helpful (9)

    "Market Development Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Concur full-time

    Pros

    Concur is a fantastic company with a spectacular product. It was fun to sell a product that had such a positive impact on the building. They always plan fun events and keep things lighthearted when the company is doing well.

    Also, the people working at Concur are outgoing, smart and made going to work enjoyable. The do a new job hiring the best of the best, which was a result of a lengthy interview process.

    Cons

    There are many cons that far outweigh the pros....

    First and foremost, the management's micromanaging style is not only a deterrent to the business productivity, but it also is the reason for their inability to retain top talent. They create unrealistic metrics that can only be reached by "luck" in my opinion. If you have a nice sales rep that counts your meetings, you hit your metrics. If you have "hot states", you hit your metrics. There are too many factors going against the MDRs (Market Development Reps), and the high stakes of this mentally exhausting job make the best candidates for future sales reps hate and detest the job and moreover the company as a whole.

    Advice to Management

    The worst part of this whole thing is that the management absolutely throttles you if you do not hit their unrealistic expectations, blaming the MDRs on their efforts rather than on the situations that are out of their control. We receive the same training, scripting and coaching, don't we?

    As humans, we all have favorites. We completely get that you should have your favorite, ideal employees. This being said, management at Concur really takes this to the next level. They have their favorites, and if you are not a favorite, you are ignored. Not hated but ignored. It is much worse in my opinion. That creates an environment of complacency, which ultimately leads to carelessness. If you don't put the time in energy into us, why should we help you? It is crucial to never let your employees be ignored in order to boost up the egos of your top performers. Because before you know it, your favorites will move up in the company and then those less favorite employees will already be onto their next job where they are more appreciated and welcomed.

    Finally, it is important for management to recognize, hitting the goal is 100%. Everything over this is nice, but it is not necessary. As someone who did hit 100%, it was never enough. I understand that it creates the mindset that pushing above and beyond goals creates even more revenue and success. But it once again, makes employees complacent. "Oh, I hit 80%, who cares because even if I get 100%, it won't ever be enough for them." This makes for an emotionally draining job and a disappointing team of MDRs.

    Appreciate your employees! Because if you don't, they won't appreciate Concur.


  4. Helpful (5)

    "Concur is not what it used to be."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Concur (More than 8 years)

    Pros

    Great product solution. Good pay and benefits. Good opportunity for advancement.

    Cons

    All the key, respected leaders have left the company. Those you have now taken the reigns do not know how to lead or preserve the culture. Company has become "every man/woman for themselves." Environment has become very political.

    Advice to Management

    Overhall the sales leadership team.


  5. Helpful (2)

    "Not what they say it is"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Concur full-time

    Pros

    Work life balance by far. You can come in whenever you want and it's a ghost town after 430. The lights literally shut off at 530!

    Cons

    Their tech is a mess and the talent that is left (A LOT of people left and went to Accolade) is just legacy in thought and knowledge. The engineering leadership is VERY weak and it makes you feel bad for the CTO. They might sell you on a big picture, but they are known around for baiting and switching and you'll be unique if you get to work on what they sell you on (or it's at best a portion of it). Pay is also very weak, but they know that and just sell on culture.

    Advice to Management

    Time to clean house in your engineering leadership and greenfield the right way, or listen to the good people that have come in (and left). Pushing out smart people is sad and only makes things worse!


  6. Helpful (3)

    "Culture is being Microsoftized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Bellevue, WA
    Former Employee - Marketing Manager in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Concur full-time (More than 3 years)

    Pros

    The old guard of Concur employees who want the company to succeed, are innovative and collaborative. It was a fun ride and learned a lot but is changing fast.

    Cons

    The environment turned negative recently and need to watch your back. The focus is entirely on making pipeline goals at any cost. A majority of the new Senior Leaders are from Microsoft and while polished and impressive to other executives since promote themselves well, do not support their team. They are pushing the old Concur employees out to bring in more Microsoft since only comfortable doing things their way. If you do not do things the Microsoft way they will call you out. If you are not someone they have worked for at Microsoft forget any career progression.

    Advice to Management

    Please look at attrition rates. Good people are leaving and new reputation will soon make it difficult to attract talent. Concur does not offer Microsoft salaries to make up for the stress.


  7. Helpful (8)

    "RSE Nationals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Concur full-time

    Pros

    The culture used to be great until SAP acquired Concur. Working remote was a plus and the base salary plus commission is good for the industry.

    Cons

    Some sales people should not be promoted into a management position just because they did well in their sales role. Mind games, jealousy and playing good cop/back cop with the VP is not the way to run a team. Also, learn how to evenly distribute the opportunity between RSE's - it's amazing how someone with 6 states can be the top sales rep!! While the rest of the team are beating themselves to death trying to make their numbers.

    Advice to Management

    Grow up

  8. Helpful (8)

    "Market Development"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Concur full-time

    Pros

    The management here is literally a joke. Please save yourself the intense mind games, and overall disappointment. This job is made out to be a great entry level position with all the bells and whistles. When in reality, you are held hostage, worked to death with quotas that double and triple on a whim. This is NOT a place you want to be, even for just a year.

    Cons

    Everything is wrong with this department. I have never encountered less qualified management, or more delusional. This culture was the best that I had ever experienced when I first came to Concur. Flexible, rewarding, and full of integrity. I cannot say one good thing about this role, no matter how many gift cards they try to compensate with.

    Advice to Management

    Go back to wherever it is you came from. You have ruined this role. This is not negative, or coming from a lazy, disgruntled employee. I have managed to be successful in spite of you. This role used to be strategic and fulfilling. It is now a call center full of fibbed numbers and only getting worse. Wake up.


  9. Helpful (4)

    "Company culture today"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Remote, OR
    Former Employee - Anonymous Employee in Remote, OR
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Concur full-time (More than 8 years)

    Pros

    Concur is fast paced and growing quickly. A lot of people that work at Concur are passionate about the product and the people there. It's also a friendly work environment with great work-life balance and everyone values your time off as very much due to you and important that you take and use.

    Cons

    Not as many opportunities for growth as they'd like everyone to think because while managers will support you moving to another role, they rarely advocate for you or help you navigate growth opportunities, so it's up to the employee to find a new opportunity in the company.

    Prior to SAP, the culture was enthusiastic, positive, collaborative and transparent. While SAP brought process improvement and more growth, the acquisition is also impacting the enthusiasm and passion for the company that employees feel, and driving more focus on results and faster results and less creativity and flexibility.

    Concur also has problems with identifying and recognizing high potential employees and rewarding millennials. The overall compensation is generally fair, but often under market, but the benefits are solid and the work/life balance is valuable.

    Many in management have been there for many years and are often resistant to promoting bright, young talent quickly, preferring to promote people they worked with for years.

    Advice to Management

    Listen to your employees more and take action to make positive changes and take action on employees that have been there for years, but have a bad attitude, since they're contributing to the declining overall positive employee culture. There used to be opportunities for everyone, but now it's becoming more opportunities for long term employees who are well connected within the company, rather than evaluating everyone on their recent contributions. This is much more prevalent in more senior level individual contributor roles, rather than the entry level positions which still have growth opportunities.


  10. Helpful (12)

    "Market Development.. Not recommended, period."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Development Representative in Saint Louis, MO
    Current Employee - Market Development Representative in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Concur full-time (More than a year)

    Pros

    Room for growth in other departments within the company, positive culture (aside from market development), good PTO, decent pay, free pop.

    Cons

    Management in the market development department is not what it once was back when I started. Through a new department transformation this department is steadily becoming call center-esque, and believe me the products aren't the only things becoming automated - the employees now barely have to think. Scripts are written for you, email templates made for you, call lists developed for you and more. What was once an honorable department to be apart of where one had the freedom to be a strategic thinker is now a place where critical thinking skills and creativity are becoming less and less developed by the day. The role is quickly becoming something that someone with college degree is completely over qualified to do. If you are considering this role be prepared to harass prospects and live by hour regulations and requirements. The only people that are praised in this role are the ones who conform. Unless you want to "not think, twiddle your thumbs and press go" this role isn't for you.

    Advice to Management

    Employees in this department are extremely unhappy and it is going completely unnoticed. The talent that is leaving through this transformation is not leaving because they don't want to work hard enough in this role to succeed. The best talent is leaving because they care so much about their career development that they can't bare to work under such extreme regulations, and most of all, they know they are capable of much more.


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