Conduent Reviews

Pros

Flexible schedule and good pay

Cons

Stressful work environment and very fast paced

Pros

They're really aren't any except you get a paycheck.

Cons

They didn't opt to have employees work from home until half the employees didn't go to work and they had been reported several times. Management had been set up to work from home already so while they were forcing employees to go in management got to stay safe in there homes. They have benefits but they aren't that great. You have two high deductible health plans, one classic PPO with a copay structure and one limited coverage plan which basically just keeps you from getting a tax penalty. The 401k was matched a 3% but they had stopped matching management way before the pandemic and during the pandemic they stopped matching everyone's 401k. While in office they would throw parties but the employees would supply the food and do the decorating in between calls. They just implemented a program to increase employees pay but prior to that to there had not been pay raise for several years. It took employees trying to start a union to get them to increase wages. A union in which I've personally heard management try and block. Most training is a joke . Some trainers are great but the majority just give you the question and answer for the test. Oh and of someone has a problem with you they don't speak to you directly about instead they're just petty.

Pros

My supervisor is awesome and goes out of her way to make sure things at work are good for us as well as our personal life

Cons

Can be very busy with back to back calls

Pros

It’s a job, but don’t expect growth unless you are one of the Fs... friends, family or Fiserv. Very difficult to find any Pros. There are some great people there... legacy Conduent teams.

Cons

No vision by leadership. Appears to be rebuilding Fiserv but with no product investment. Doesn’t value longer term employees. Always “upgrading” talent by hiring Fiserv friends and relatives.... when they have no real experience. Never post or notifies anyone of open positions. They just hire a Fiserv person or a relative. Horrible benefits. Impossible revenue targets with lack of product focus.

Pros

Working from Home everyone was very friendly easy communication with superiors and coworkers using MS Teams

Cons

The trainers were great, there was just too many bugs tryinng to use Adobe (I think it was) for the training. Once you start working and stop using adobe and move to Teams, those problems were cleared up. Minimum twice a day would get cut off from the customers, usually because the vpn would just sign us out automatically. It was a known issue, but nothing to really do about it. I cleared my cache, reinstalled the main application we used and we all HAD to reinstall the screen sharing program, before I started everyday. I did it at the beginning of each shift, because they seemed to fail less often, rather than waiting for the first fail and then going through those steps. Also I felt like they didn't give us much time to read and reply to email and check and sign off on our stats. It would be nice if they gave us ~15 min each day to do that. I ended up staying a bit later to read my email each shift, but I had to be clocked out. By the end of my shift I was usually able to read it between customers, but I usually needed an extra 5 min at end of day if anything needed to be replied to, same with signing off on stats each day. Just get it done between calls on the days you have time between calls.

Pros

Competitive Pay Wealth of knowledge from leadership. Incredible teams that collaborate instead of compete. Good benefits

Cons

Psychiatry coverage Mental Health coverage could be better.

Pros

Paid training. All the equipment necessary for the job is sent to you. It's remote work (prior to Covid-19). The people you work with and the customers are great.

Cons

The pay is low compared to other major companies with the same job. It can be difficult to get the schedule you want. If you're the kind of person that gets lonely easily or needs day to day interaction with people, then this is not the job for you. Hard to advance without being there for more than 3 years.

Pros

I like working for boss and there are chances for promotions.

Cons

Non-competitive pay and you are paid below market value. A major division in pay between new hires and careers employees. New hires tend to get paid significantly higher than career employees for the same type of job—no recognition for any employees outside of upper leadership. No paid training or paid certification.