Conduit Global Reviews in San Antonio, TX | Glassdoor

Conduit Global San Antonio Reviews

Updated September 20, 2017
54 reviews

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San Antonio, TX Area

2.5
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Robert A. Pines
19 Ratings

54 Employee Reviews

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Pros
  • Huge incentive, on time salary, good pay (in 9 reviews)

  • set Schedule you can plan around most of the time, good health insurance and other good benefits (in 9 reviews)

Cons
  • The con of any call center is the fact that you are on the phone all day (in 13 reviews)

  • Long hours and weekends, low pay (in 12 reviews)

More Pros and Cons

  1. "Great place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Antonio, TX
    Current Employee - Customer Service Representative in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Conduit Global full-time (More than 3 years)

    Pros

    This job is what you make it. I find it fun and exciting with new opportunities that arise often. I embrace the challenges and work smart not hard. I enjoy my job and happy to be apart of this growing team

    Cons

    Being written up. Only done it 1x. Never want to be written up again. So i work harder to stay on top of my job requirements.


  2. "GREAT PLACE TO WORK!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bilingual Wireless Care Representative in San Antonio, TX
    Current Employee - Bilingual Wireless Care Representative in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Conduit Global full-time (More than a year)

    Pros

    The greatest part is that most supervisors and management really do care about the reps. They are there to help reps improve. Atleast in my experience

    Cons

    Some reps are what make the company hard to work for. Too many get away with too much as far as bad attendance and bad productivity.

  3. "It was the most horrible experience I ever had as a call center representative."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in San Antonio, TX
    Former Employee - Customer Service Specialist in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Conduit Global full-time (Less than a year)

    Pros

    There are no pros I can think of. It is so unorganized and misleading. I wish I could give 0 stars

    Cons

    Call after call. Management makes fun of you. They are very unprofessional. You are just a number to them. The pay isn't worth the work. They change your hours and give you 5 days notice . 30 minute lunches. The training is 1/3 of material for what it takes to be productive this place is awful. Everyone for them selves. And down right shady.

    Advice to Management

    Don't talk about reps behind their backs like they can't hear you. Take pride in the people who do your dirty work.


  4. "Don't bother"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Management in San Antonio, TX
    Former Employee - Senior Management in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Conduit Global full-time (Less than a year)

    Pros

    Easy way to make a quick buck

    Cons

    Chaotic and disorganized management. Higly unprofessional from the top down, way better organizations to work for especially if you are looking not wanting to work for a company that has massive layoffs every other year. Go to Spectrum! They start you off way more then the b.s. $10.50/hr especially in San Antonio.

    Advice to Management

    Learn about proper leadership and how to inspire your employees. Also learn about professionalism in the workplace.


  5. "not very organized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support Representative in San Antonio, TX
    Former Employee - Tech Support Representative in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Conduit Global full-time (More than 3 years)

    Pros

    work is easy and can be fun at times

    Cons

    `to much wrong info on all products from supervisors

    Advice to Management

    make sure all information is correct before pushing out on different supervisors


  6. Helpful (1)

    "Weird hours, Cool coworkers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Conduit Global full-time (Less than a year)

    Pros

    Ping pong table for breaks, had food trucks come over some fridays for lunch, hosted breakfast for us sometimes, long training so you knew what to do

    Cons

    Long/ weird hours, training was mostly on the computer as opposed to talking to a real person on the phone, computer skills are very necessary

    Advice to Management

    Forewarn the new associates that consistent online navigations through company owned online systems is the manor job duty


  7. Helpful (1)

    "It's not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in San Antonio, TX
    Former Employee - Customer Care Representative in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Conduit Global full-time (More than a year)

    Pros

    Some of the managers there do actually seem to care and try to help you. Also the employees can be great at times

    Cons

    Its impossible to get a day off. As i'm sure you will see with a lot of these reviews they make it a hard process to get any time off even when you have vacation time. In my pros I said that some of the managers are nice, however the other 90% are not helpful at all. They wont help you when you raise your hand for advice, instead look at you and walk away. Also they tend to favor some over others which isn't something you should do when your a manager or team leader. One of the main reasons I left was cause there was no room for moving up. These reviews that you see on here of people saying that its easy to get promoted are most likely being told by management to post good reviews. One of my friends who worked there was probably one of their best employees couldn't get moved up even though they kept acting like its possible. Even if you do get a raise they will probably get fired once its slower like they did with 5 or 6 trainers there all at once while i was working there. Unlike most jobs that get you a small raise every 6 months or every year conduit global gives no raises at all which should be a point for no one to stay there for more than one year. I'm sure there are many other things I could think of but the main point is that it is just a terrible job that I deeply recommend no one take or if you do take it just do the training and then quit cause its not worth it to stay for what you will make.

    Advice to Management

    Change everything about your company!!! You fire all these people but how about getting rid of all the terrible managers who treat their employees like a number instead of people. Try to get some employee morale cause when the employees are talking about you its mostly about how terrible you are. One main thing is offer raises and not just the stupid bonuses which most of the employees don't end up getting. Wouldn't you rather have a whole crew of good employees who are excited about their job and do a good job as opposed to a bunch of people who hate most of the management, therefore don't care and cant act enthused at their job. They end up quitting and now you have to train more people. Most successful companies try to keep their employees happy therefore helping their business but not conduit global. But they must know something I don't but i'm guessing not seeing as when I was there they were always nervous about loosing their contract with Verizon. Lastly work with employees about having a day off. It shouldn't have to feel like a trial to get one day off.

  8. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX
    Doesn't Recommend
    Negative Outlook

    Pros

    Co-workers and Supervisors were nice. They were able to get me the schedule I wanted, and requested any days off I needed.

    Cons

    False promises to move up. Supervisors had their favorites.
    No raises. Low pay.

    Advice to Management

    Give raises! Some of your workers have been there years...


  9. "Was a decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Conduit Global (Less than a year)

    Pros

    Decent job which I enjoyed

    Cons

    Pay rate for the project I was on wasn't enough

    Advice to Management

    More knowledge of services


  10. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Antonio, TX
    Current Employee - Manager in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Conduit Global (More than 3 years)

    Pros

    Conduit Global has given me major opportunities to grow and develop professionally with various clients. This job has turned into a career and has built up my resume tremendously in under 5 years. Conduit Global is constantly looking for bigger and better ideas and ways to improve all aspects of the business and, this has allowed me to contribute my ideas. Also, bonus potential is high and easy to earn.

    Cons

    Schedule and days off change sometimes but, this can be expected at any other job/company. Advance notice is always given and they work with school schedules and medical accommodations.

    Advice to Management

    The current cleaning service/company isn't doing the best job, maybe look into another company that will be more thorough.


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