Conduit Global Reviews in San Antonio, TX | Glassdoor

Conduit Global San Antonio Reviews

Updated December 10, 2016
47 reviews

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San Antonio, TX Area

3.1
Star Star Star Star Star
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Approve of CEO
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Robert A. Pines
15 Ratings

47 Employee Reviews

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Pros
  • set Schedule you can plan around most of the time, good health insurance and other good benefits (in 9 reviews)

  • easy to achieve promotions, very willing to promote from within (in 5 reviews)

Cons
  • The con of any call center is the fact that you are on the phone all day (in 13 reviews)

  • You will not like the low pay or the low morale you feel working at a sewer like this (in 10 reviews)

More Pros and Cons

  1. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Antonio, TX
    Current Employee - Manager in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Conduit Global (More than 3 years)

    Pros

    Conduit Global has given me major opportunities to grow and develop professionally with various clients. This job has turned into a career and has built up my resume tremendously in under 5 years. Conduit Global is constantly looking for bigger and better ideas and ways to improve all aspects of the business and, this has allowed me to contribute my ideas. Also, bonus potential is high and easy to earn.

    Cons

    Schedule and days off change sometimes but, this can be expected at any other job/company. Advance notice is always given and they work with school schedules and medical accommodations.

    Advice to Management

    The current cleaning service/company isn't doing the best job, maybe look into another company that will be more thorough.


  2. "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX
    Doesn't Recommend
    Negative Outlook

    Pros

    Co-workers and Supervisors were nice. They were able to get me the schedule I wanted, and requested any days off I needed.

    Cons

    False promises to move up. Supervisors had their favorites.
    No raises. Low pay.

    Advice to Management

    Give raises! Some of your workers have been there years...


  3. "Was a decent place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Conduit Global (Less than a year)

    Pros

    Decent job which I enjoyed

    Cons

    Pay rate for the project I was on wasn't enough

    Advice to Management

    More knowledge of services


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "We can sometimes can do it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Agent in San Antonio, TX
    Current Employee - Call Center Agent in San Antonio, TX
    Recommends
    Positive Outlook

    Pros

    -Reasonable starting wages.
    -Some perks (lots of candy).
    -Generic benefit package.
    -Some out of the box thinking coworkers.

    Cons

    -Long hours without OT
    -Mood swing prompt senior management
    -Requires an act of congress to get a weekend or in general any day off.
    -Being aggressive to get anything is the name of the game.

    Advice to Management

    Consistency across the board will help you manage better. Your lieutenants are not always right and the only way you could know is to listen across the room to agents asking to be listened to.

    We not always get a fair trial, and more often than not, get a guilty verdict on most claims brought to management.

    There is a slim possibility that we just want to make ends needs from our little jobs, and a blind verdict or any negative outcome may actually affect someone's life, yeah, including those of my children. Let that set for a little bit.


  6. Helpful (1)

    "Started off strong then crashed and burned"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Conduit Global full-time

    Pros

    The people there are great

    Cons

    No communication and rampant favoritism and finger pointing helped nothing get done in a hurry.

    Advice to Management

    Replace your entire site management team and start fresh


  7. "Conduit Global Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trainer in San Antonio, TX
    Current Employee - Trainer in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company is Team and family oriented.

    Cons

    Budget Constraints cause departmental downsizing


  8. "Supervisor perspective"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in San Antonio, TX
    Current Employee - Supervisor in San Antonio, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Conduit Global full-time

    Pros

    Pay is good for a call center and coworkers are great people.

    Cons

    As mentioned the insurance is not the best. Business needs over ride all. Work to home ratio is off.

    Advice to Management

    Do what they say they will do and stop implementing silly policies.


  9. Helpful (1)

    "A Great Place To Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Supervisor in San Antonio, TX
    Current Employee - Team Supervisor in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Conduit Global full-time (More than 5 years)

    Pros

    There are many opportunities to earn bonuses and advance your career. Most supervisor and above positions are filled internally. If you put forth the effort and do good work, you will be rewarded!

    Cons

    There can be some challenges with scheduling, but if you submit your time off with plenty of advance, they are almost always able to work with you.

    Advice to Management

    It would be nice to have more "feed the agent" days for all products to enjoy on maybe a bi-weekly basis.


  10. "Long Hours, Good Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in San Antonio, TX
    Current Employee - Recruiter in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Conduit Global full-time (Less than a year)

    Pros

    Lots of opportunities, great work environment, and a good all around work experience. Constantly working on making the experience better for new employees.

    Cons

    I tend to work long hours that can be pretty stressful, but I always feel like I am moving towards a goal that makes it worth it.

    Advice to Management

    Keep on investing in the employees and it will pay off. Employee morale is key and motivated employees are extremely valuable.


  11. Helpful (4)

    "Don't do it."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chat Customer Service Representative in San Antonio, TX
    Current Employee - Chat Customer Service Representative in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Conduit Global full-time

    Pros

    There's a chat team which is nice for being off the phones. Some of the sups really care and try their best to make you feel valued even though the company makes it difficult for them to do so.

    Cons

    Let me preface this by saying, they recently offered us $5 gift cards to come here and leave good reviews. But I decided on honesty instead. Poor pay. It's great that they regularly have food trucks that charge $8 a meal, as though those of us working for this never wage can actually afford to eat like that. No raises ever, even when they raise the base rate for others who start in your position after you. Terrible insurance. Old equipment that makes doing your job even more difficult. Held to metrics you have no control over, or metrics made nearly impossible thanks to the ridiculous system of having two chats at all times. Yes, dealing with two customers at a time when both are demanding your full attention, all while having a time metric and a metric based on how those same customers rate you. Difficult to get a day off even if you have vacation time available. Treated like you're replaceable. Training is poor and because of high volume they always postpone necessary training. Also the restrooms need a lot of attention.

    Advice to Management

    I know you think paying low wages will raise your profit margin but all it does is create angry employees and a revolving door. You can't expect employees to care about the company when you make it clear you don't care about the employees. If you pay your employees a decent wage, make the work place pleasant, and make sure your employees feel valued, you will create long term employees who genuinely want to help the company succeed. THAT is how you profit.



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