ConnectWise Employee Reviews about "connectwise"
74% would recommend to a friend
(47 total reviews)
Jason Magee
83% approve of CEO
Found 47 of over 793 reviews
Updated Nov 29, 2023
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Excerpts from user reviews, not authored by Glassdoor
- "Senior leadership has regularly thrown out new agendas and buzz words with StratOps meetings." (in 16 reviews)
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Reviews about "connectwise"
Return to all Reviews- 5.0Jan 25, 2016Senior ManagerCurrent Employee, more than 5 yearsTampa, FL
Pros
A company that is built on culture and family, ConnectWise is definitely a great place to work! With hard work and dedication, ConnectWise gives you the ability to grow and advance within the company. ConnectWise provides stock for the company which provides a sense of ownership and pride for the company you work for.
Cons
The company is growing so quickly that it draws a culture divide between the different departments.
ConnectWise Response8yI think it's neat that you described the company as built on culture and family. Many companies strive for a good culture and a lot do a good job. But family...now that's something special. There is tremendous focus on the culture of our company and shrinking any cultural divides that exist. With positive colleagues like you who value these things, we will go far!
- 5.0Sep 16, 2016Project ManagerCurrent EmployeeTampa, FL
Pros
Great Company Culture Free Lunch Great People Great Atmosphere Great Work/Life Balance ConnectWise is a growing company and that leads to a lot of room for growth in your career. I would recommend anyone looking for a job in the Tampa Bay area to look at ConnectWise.
Cons
With a growing company comes lots of change. If you like to consistently improve your processes and can adapt to changes within the organization then ConnectWise is for you.
2ConnectWise Response8yChange brings a lot of challenge but also a lot of opportunity for our colleagues. Thanks for recognizing this and diving in to keep the change positive!
- 5.0Jan 8, 2016Computer Science InternCurrent EmployeeTampa, FL
Pros
This internship is an excellent experience that has allowed me to grow as a programmer in a way that simply learning theory did not. They were very flexible with my schedule and made it very easy to balance my internship with school. Overall it has been an excellent experience and I would recommend any computer science student looking for a good internship to consider ConnectWise.
Cons
I really have no complaints about my internship it exceeded my expectations in every way.
ConnectWise Response8yThank you for sharing. The internship program is one that is fairly new at ConnectWise but super valuable. We love the fresh perspective that our interns bring and appreciate all of your hard work.
- 3.0Feb 17, 2022Anonymous EmployeeFormer Employee, more than 1 year
Pros
Nice work environment in connectwise.
Cons
No cons everything is good
1 - 5.0Aug 14, 2023Senior Software EngineerCurrent Employee, more than 3 yearsMumbai
Pros
Culture is what makes a workplace truly great. And the HR team has ensured Connectwise has an amazing work culture. No politics, transparency in decisions and open communication.
Cons
Company is US centric. Need more management time to be spent on other geographies.
ConnectWise Response4moThanks for the advice! I type this from our Sydney office, along with our CEO (we were in London last week), and we'll be in Mumbai in October. The executive team is back on the road-- our CFO was in Mumbai a couple of weeks ago, and our CTO and one of our GMs are there now. We look forward to seeing the team there!
- 1.0Jul 31, 2020Anonymous EmployeeFormer Employee, more than 1 year
Pros
-$8 lunch stipend (although I hear they have done away with this) -Unlimited PTO that was relatively easy to get approved (I think this is no more too) -Low accountability, office rules are largely unenforced -Occasional free dinner -Happy hours -Some cool colleagues
Cons
-Disrespectful pay -Technology looks and functions like it's from the year 1999 -Wants to be viewed as a tech leader yet is ran like a Kentucky Fried Chicken -Multiple colleagues have reported healthcare administrators laughing out loud when viewing details of benefits offered by Connectwise -Archaic work from home policy closer to Burger King's than any contemporary software company's (before COVID) -Will fire tenured and valuable employees to save money I would give Connectwise a 2-star rating, because there were some fun company events (restaurants, happy hour, outings) but it is well documented in this Glassdoor review section that Connectwise has a history of incentivizing the posting of fake positive reviews. Instead, I will be giving Connectwise a 1-star rating to help drive the average score closer to its true value. Connectwise was probably a pretty good place to work if you want to coast and if you prefer to be verbally told how much you are appreciated rather than it being demonstrated to you in any meaningful way. Chief Talent Officer Jen Locklear is the master of paying lip service while not producing any results for her own colleagues. It's also interesting to note that she has not addressed accusations of executives sleeping around with colleagues mentioned in other reviews. Management at Connectwise is very comfortable lying to commit wage theft by making repeated, material false statements during negotiations. Nearly everyone that has written a review for Connectwise here on Glassdoor has noted that the pay is trash already. However, I would like to add that not a single person on my team was even making the minimum for our positions for a while. This company does not even adhere to its own salary guidelines. How did some of us eventually start making at least the minimum? They gave us a raise that wasn’t. Our flat bonuses were eliminated and our salaries were increased by the same amount. The bonus was the same amount every quarter and it essentially only required us to show up to work to qualify. And even then, this only happened because Connectwise was acquired by Thoma Bravo. When Thoma Bravo acquired Connectwise, the outgoing CEO, Arnie Bellini made sure we were aware that he created 70 new millionaires while 10% (about 200 ex-colleagues) of the company was now jobless and were on their own to find a means to feed their families.
16 - 5.0Aug 5, 2022Summer InternshipCurrent Intern, more than 5 years
Pros
The main thing I like about ConnectWise LLP is there work culture and Encouragement done by the employee.
Cons
For me everything is positive.
- 1.0May 24, 2017Anonymous EmployeeFormer Employee
Pros
free fattening snacks lots of soda better then not having a job
Cons
There are many cons. ConnectWise was a really great company but took a turn for the worse 2 years ago. The culture was once great but isnt anymore. My operations department had many different senior leaders and the current one was horrible. More focused on pleasing the CEO and establishing himself at the expense of the rest of us. I still talk to many of my friends there and they say it hasn't gotten any better. There are many people who are looking for other jobs. i cant say i am a fan of the current CEO either. He has had altercations with his colleagues in front of customers and colleagues. As others have posted, he seems to be full of himself and only says things you want to hear. He fired many of the people who made ConnectWise great. The internal systems weren't the best because they forced you to use their own software which wasnt made for large software companies. The pay wasnt up to industry standards. The PTO benefits are average. They wont let you work from home. They make you work lots of long hours. Bad work life balance. If you absolutely cant find another job, then maybe you want to consider working here. I couldnt be happier since I left.
8ConnectWise Response7yWe are sorry to hear that you felt this way about your time working with ConnectWise as we truly do believe in the philosophy of Love Your Work Every Day. It seems that you were at the company long enough to know how important our culture is to our leaders and colleagues. When our CEO, Arnie Bellini, founded ConnectWise in 1982, he built it on the principles of having a strong colleague-driven culture that we continuously improve on. This is something that every manager in every department from Operations to Sales is aware of and we put a lot of work in to assuring that the same message gets to all colleagues. When we make business decisions, we always take into account what is best for the company, our partners and our colleagues, but we understand that not all decisions will be liked and understood by everyone. We value transparency in our strategy and direction, and overcommunicate this to our colleagues through posters, lunch and learns, and town halls. We are sorry for your experiences in the recent years and wish that you would share more specifics about what was wrong and how we can improve it by emailing us at talent@connectwise.com. Humility is another core tenant of our company and that starts with knowing how to take criticism, so we encourage your friends that still work here to address their concerns and suggestions with their managers or to our COO who has an open door policy. We have suggestion boxes in each building so anonymous suggestions can be made as well; we look at them regularly! Thank you for taking the time to let us know your point of view within ConnectWise. It is not possible to see everything at all times, but with the points you made and concerns that you brought up we can focus better on solving the intangible issues and continue to grow as a culture and as a company dedicated to being part of something bigger than ourselves.
- 4.0Sep 5, 2022Anonymous EmployeeCurrent Employee, more than 5 years
Pros
Great Work Environment in ConnectWise
Cons
Appraisal percentage is less as compared to market, ask for extra salary at start.
- 2.0Jan 17, 2018Sales ManagerCurrent Employee, more than 5 years
Pros
almost all of the people here are really fantastic, even though they have already run off/pushed out a lot of the best ones who made the place great in the first place products are solid for the most part free (stale) bagels on fridays, free lunch and , casual dress code useless stock awards could come in handy if you need to build a fire, make a paper airplane, etc.
Cons
management changes have completely tanked morale and the 'culture' that ConnectWise still claims to have (they don't) running off good people who perform, reward a 'rah-rah' mentality and 'playing the game' more than performance pay is ok for some people, but not for many and is wildly inconsistent on the sales floor, with some reps making literally half of others regardless of seniority or how much they sell terrible communication with other departments that are crucial to a successful sale (implementation/consulting, customer service, etc.) favoritism is just ridiculous. some people have flexibility to do whatever they want when it comes to terms on deals, working remote, anything, while others are micromanaged to death nothing is done when a lack of resources or a problem is brought to management's attention, unless you are one of the good ole boys (or one of the women who managers are sleeping with), or maybe throw enough temper tantrums training is laughable tech is terrible/old for most, and getting it replaced/fixed is like pulling teeth no matter how much it impacts your work so many meetings and random admin busywork eats into your workday that you have to stay late to get anything done most days
12ConnectWise Response6yThank you for taking the time to let us know what you’ve learned working here at ConnectWise. We do strive to create an optimal experience for every colleague and are glad to receive feedback on individual experiences so we know what’s right, what’s wrong, and what might be missing in our workplace. We are working hard to make sure that our management staff has the appropriate guidance and training to support all colleagues. This year, we have already launched a management development program so that our top managers will have the opportunity to learn new techniques and strategies to lead their teams to success. We hope this will reduce our communication issues and break down silos between departments. While decisions or actions from management can sometimes appear abrupt or in response to one or two frustrated voices, our executive leadership team works hard to weigh the pros and cons of all actions prior to taking any implementation steps. A pro for one team of colleagues can be a con for several others. Our Strategy team works very hard to communicate our plans so that every colleague can understand why we take the direction we do. Even so, not all decisions will be equally understood by the entire company. We always like to hear suggestions on how we can improve and would love to hear more from you! Please reach out to us at culture@connectwise.com so we can create a better tomorrow for all ConnectWise colleagues.
