Connection Reviews | Glassdoor

Connection Reviews

Updated February 14, 2017
13 reviews

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Timothy McGrath
2 Ratings

13 Employee Reviews

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Pros
Cons
  • This spilt accounts between reps and moving forward some reps made out better than others based on their "new" book of business (in 3 reviews)

  • It's a dial and smile place with lots of cold calling and little lead generation (in 3 reviews)

More Pros and Cons

  1. "Surprised"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Associate in Wilmington, OH
    Former Employee - Warehouse Associate in Wilmington, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Connection full-time (Less than a year)

    Pros

    Good people, seemed nice and wanted to help.

    Cons

    Low starting pay. $10.40 to start. Other company's in area including staffing company's start out at least $12.00 an hour doing the same work. Was told you got an increase in pay for the different job's you learned, didn't happen. Lots of turnover due to low pay. Takes two weeks to get started at job, I turned down a couple jobs waiting. One of which when I quit, I went to work for..

    Advice to Management

    If I need to give advise to management, then they aren't in turn with their employee's..You figure it out. Employee's will stay and work hard if they are paid decent for their work.

    Connection Response

    Mar 3, 2017 – Marketing Programs Associate

    We are sorry you did not enjoy your time at Connection. We have many employees in Wilmington who have been with the Company 20, 25 and some over 30 years which is unheard of in business today. We ... More


  2. Helpful (3)

    "Be aware..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development in Merrimack, NH
    Former Employee - Business Development in Merrimack, NH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Connection full-time (More than a year)

    Pros

    If you have a good manager, and a strong work ethic, this might work for you.

    Cons

    There's a work hard/play hard mentality which is great if you/re 22. Way too many vendor events after hours in which inappropriate behavior is the norm

    Advice to Management

    invest in your people, not vendor programs

    Connection Response

    Jan 23, 2017 – Marketing Programs Associate

    Thank you for your feedback. We are disappointed that you did not find your work experience positive at Connection. We will look into your comments to better understand how we can improve. We do ... More


  3. Helpful (2)

    "Stuck in the past."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Account Manager in Merrimack, NH
    Former Employee - Sales Account Manager in Merrimack, NH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Connection full-time (More than 3 years)

    Pros

    Hours are good, benefits are good. Pay for sales is decent if you have no experience and are just starting out but this is not a place for those with experience. Free lunches, raffles and annual trips. Good opportunities to take on other positions within the company if sales isn't your thing.

    Cons

    For Sales the pay is only good for those who are new in the business or those who are in the top 10% of the company. For everyone else this place just isn't worth the money they pay. Depending on your territory your management team could be good or it could be terrible. No real "leaders" just micro-managers who are puppets of the directors. Internal systems are incredibly outdated and slow. Reps are often pulled in many different directions which take time away from doing what you are supposed to do. Sell. There is some potential here but this is a culture that doesn't do well with change. The sales floor can be very toxic with all of the negativity and this starts with management. A lot of gossip and not a lot of professionals who just want to work. Be prepared to cold call all day long. If that is not your thing, look elsewhere. They track each call and will occasionally listen in on your calls without you knowing. Good for some folks but terrible for others.

    Advice to Management

    Hire managers who are leaders. Managers who can lead, inspire, motivate and be tough when needed. Managers need to focus on making Connection a positive environment once again. And update those awful systems they are painful to use.

    Connection Response

    Jan 23, 2017 – Marketing Programs Associate

    Thank you for your feedback.There is plenty of opportunity as you suggest to earn excellent compensation and career progression at Connection. We recognize it does take time to build a portfolio ... More


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  5. Helpful (1)

    "(MH) Material Handler"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Connection (More than 5 years)

    Pros

    Co-workers are easy to get along with, makes work enjoyable. Good benefits, good amount of vacation.

    Cons

    Pay is low and barely increases over time compared to other distribution companies for trained equipment operators. Pay not competitive over time spent with the company also comparable to other distribution companies. Too much favoritism, not enough equal opportunity from management. Although "your" vacation is accrued over time depending on who you are or who your under, you may not get the time you put in for, management may tell you "I don't know until it comes down to the wire what the work load is going to be so I can't approve or wait and see" so be careful booking trips in advance, you may not be able to use "your" accrued vacation time. Attendance policy depends on who you are, perfect attendance may not be rewarded come eval time though some employees may come and go as they please and still get looked upon favorably depending on member of management.

    Advice to Management

    Comparing starting pay from other companies in the area should not be a justified means of low pay over time spent, also need to look at what other distribution companies pay over time spent for the same type of job and the realization that Connection is no where near that pay scale. The departments with in the company are very segregated, too much favoritism.

    Connection Response

    Sep 28, 2016 – Marketing Programs Associate

    Thank you for your positive comments on our benefit programs. We want to ensure all employees are treated fairly and consistently and encourage you to speak with someone in the HR Department at the ... More


  6. Helpful (3)

    "Tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech in Wilmington, OH
    Current Employee - Tech in Wilmington, OH
    Doesn't Recommend
    Neutral Outlook

    I have been working at Connection (More than 10 years)

    Pros

    great benefits is the best thing about Pcconnection

    Cons

    hostile working environment and poor management

    Advice to Management

    Management is the biggest problem with this company

    Connection Response

    Aug 1, 2016 – Corporate Marketing Operations Manager

    PC Connection prides itself on having a positive work environment for all. We suggest you address your concern by getting with Human Resources or submitting an anonymous complaint via the Company’s ... More


  7. Helpful (2)

    "Meh"

    Star Star Star Star Star
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Connection full-time (More than 3 years)

    Pros

    Easy company to get into. Great place to start in the corporate environment.

    Cons

    It's a dial and smile place with lots of cold calling and little lead generation.

    Advice to Management

    Get interactive with the team and let them know they have someone to rely on.

    Connection Response

    Dec 18, 2015 – Marketing Manager Technology Solutions

    PC Connection has invested and will continue to invest in tools to improve our lead generation process. We have many success stories of inside sales employees who have built a significant book of ... More


  8. Helpful (6)

    "Up For Sale?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Connection full-time (More than a year)

    Pros

    - Reasonable salary
     - Good benefits
     - 30 year legacy
     - Significantly large and diverse customer base
     - Loyal customers
     - US based company (no outsourced or offshore workforce)

    Cons

    - Antiquated IT infrastructure
    PCC can sell anything to modernize your data center, but they won't upgrade theirs

     - Marketing is out of control:
    Marketing the company as a National Solution Provider is very misleading. This company has very few W-2 resources and subs service delivery work to every mom-n-pop shop that can spell I.T. and fog a mirror. Don't expect PCC resources to being doing the work you're paying for.

     - Lack of leadership
    Encouraging the entrepreneurial spirit is one thing, but management is ad-hoc at best unless your in sales...then you can't do anything right even though they don't provide the tools to the get the job done

    Advice to Management

    If the company is being groomed to be sold so the founders can cash out and retire...be transparent. The employees will stay if you are honest and open with them.

    Please come together as a single company with a singular vision and mission objectives. Multiple brands with siloed leadership continues to foster an environment of disjointed, disconnected vertical organizations with no growth opportunity. This is the 21st century..."We've always done that way" should never be heard in a company with ambitious growth objectives.

    Connection Response

    Dec 18, 2015 – Marketing Manager Technology Solutions

    As you indicate we do provide a good compensation and benefit program for employees. And, as you stated our significant and diverse customer base has provided PCC to grow steadily over the years and ... More


  9. Helpful (4)

    "Overworked, underpaid, and under appreciated for the level of responsibility that i was given."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Connection full-time (More than 10 years)

    Pros

    The people - period. The people in the ranks are some of the finest people I know.

    Cons

    Extremely hard to move up the ladder or get any recognition unless you are in sales.

    Advice to Management

    Treat your employees with the respect and loyalty that YOU expect from them.


  10. Helpful (3)

    "Just a job to pay your bills"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field PC Support Engineer in Itasca, IL
    Current Employee - Field PC Support Engineer in Itasca, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Connection full-time (More than 10 years)

    Pros

    Outsources IT staffing at customer sites to manage IT projects. Gives new hires opportunities to get experience . Perfect workplace for college graduates.

    Cons

    Uses senior Field Engineers to train customer's new hires. Yearly salary increase are usually less than 2% with no bonuses. Don't expect education reimbursement nor stay working for this company more than five year. Get experience and quit soon as possible !

    Advice to Management

    Engage your employees to better themselves and not focus on keeping them below salary levels just to make a profit at offsite accounts.


  11. Helpful (2)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Merrimack, NH
    Former Employee - Anonymous Employee in Merrimack, NH
    Doesn't Recommend
    Negative Outlook

    I worked at Connection full-time (More than 10 years)

    Pros

    Good learning environment for new college grads

    Cons

    salaries are consistently well below market



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