Consolidated Communications Reviews | Glassdoor

Consolidated Communications Reviews

Updated February 22, 2017
53 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
Rating Trends Rating Trends
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Approve of CEO
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Bob Currey
20 Ratings

53 Employee Reviews

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Pros
  • The people are great to work with (in 6 reviews)

  • I work with a lot of good people (in 6 reviews)

Cons
  • Stay away from customer service at all cost (in 3 reviews)

  • Racist managers and the worse call center I've ever seen (in 2 reviews)

More Pros and Cons

  1. "CCI"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Consolidated Communications full-time

    Pros

    Fulfilling work, nice people, nice pay.

    Cons

    Lack of focus, dead weight departments and teams


  2. "Switching Technician"

    Star Star Star Star Star
    Current Employee - Switch Technician in Mattoon, IL
    Current Employee - Switch Technician in Mattoon, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consolidated Communications full-time (More than 5 years)

    Pros

    Great career, Good company, challenging, union,

    Cons

    24x7, bad shifts for lower seniority, large amounts to learn


  3. "Customer Care Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Mankato, MN
    Former Employee - Customer Care Representative in Mankato, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Consolidated Communications full-time (More than 3 years)

    Pros

    - Amazing Coworkers
    - Pay

    Cons

    - Poor Managment with no leadership.
    - Lack of company culture.
    - Archaic
    Its been several months since leaving Hickory Tech/CCI and looking back it was the worst experience ever.

    Advice to Management

    - Quit your job or find another position within the company that does not involve managing a team.
    - Compassion and empathy go a long way.
    - Favoritism hurts those that work very hard.


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  5. "The experience has been less than great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Business Sales in Lincoln, CA
    Current Employee - Inside Business Sales in Lincoln, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Consolidated Communications full-time (More than 5 years)

    Pros

    I've met a lot of nice people. foundation raises a lot of money that the employees get a chance to be involved with.

    Cons

    No communications, poor equipment, poor sales system, ordering system is the worst I've ever used. They have taken away everything that was good about Surewest

    Advice to Management

    Keep your employees happy instead of keeping them down


  6. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consolidated Communications full-time (More than 10 years)

    Pros

    Contrary to what you may read here, the company does seem to care about their employees.
    Pay is good.
    Benefits are good.
    Company holidays are good
    People are great

    Cons

    All growing companies face challenges and that sometimes involves making hard decisions about people. When you combine that with the restructuring that is currently happening in the telecom industry, that leads to uncomfortable problems.

    Advice to Management

    Get out more and talk to people.


  7. "Outlook on company and pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - OFFICE SPECIALIST in Mattoon, IL
    Former Employee - OFFICE SPECIALIST in Mattoon, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Consolidated Communications full-time (More than 5 years)

    Pros

    Good pay. Good working conditions and benefits.

    Cons

    Company sending all the work out of state. Laying several employees off and out of work.


  8. "Focus on money, not customers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NOC in Lenexa, KS
    Former Employee - NOC in Lenexa, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Consolidated Communications full-time (More than 5 years)

    Pros

    The kept a few employees. That's about it.

    Cons

    Sent most full-time jobs away when they took over.

    Advice to Management

    Take care of your people and customers!


  9. "Cci"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Install and Repair Tech in Roseville, CA
    Former Employee - Install and Repair Tech in Roseville, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Consolidated Communications full-time (More than 8 years)

    Pros

    You work independently, and the co workers were great. I was able to drive my company vehicle home at the end of the day.

    Cons

    Still a bit of a good ole boys network from the old Roseville telephone days. Very physical work.

    Advice to Management

    My advice would be to take care of your employees. Especially the good ones, who work their tails off


  10. Helpful (2)

    "Good People - Poor Processes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Very good people in Texas. Awesome to work with.

    Cons

    The company needs to really make this work as one company. We've bought so many companies over the years and each one still does their own thing. The NOC is the worst one I have ever worked with in my entire career

    Advice to Management

    Fix the NOC


  11. Helpful (1)

    "Horrible Company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Roseville, CA
    Former Employee - Customer Service Representative in Roseville, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Consolidated Communications full-time (More than 5 years)

    Pros

    The people who work there are really good people. Some of the perks are decent. Cool location in downtown Roseville (unless you're in the customer service basement)

    Cons

    The company sucks. They treat their employees like crap. Have lied to several employees about pay raises. Stay away from customer service at all cost. Racist managers and the worse call center I've ever seen.

    Advice to Management

    Hire better managers who actually care their employees. If you treat your people good they will actually want to work for you. H



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