Consolidated Communications Reviews | Glassdoor

Consolidated Communications Reviews

Updated October 8, 2017
54 reviews

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3.0
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Bob Currey
20 Ratings

54 Employee Reviews

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Pros
  • The people are great to work with (in 6 reviews)

  • I work with a lot of good people (in 6 reviews)

Cons
  • Stay away from customer service at all cost (in 3 reviews)

  • The NOC is the worst one I have ever worked with in my entire career (in 2 reviews)

More Pros and Cons

  1. "Great Company! Awesome leadership team!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consolidated Communications full-time

    Pros

    Very employee focused! Benefits are great!

    Cons

    I don't have any cons actually.


  2. "Account Executive"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Consolidated Communications full-time

    Pros

    Fun company, great product, nice people

    Cons

    Tough competition, AT&T and Comcast have a lot of the market

    Advice to Management

    More training for employees company wide, more competitive pricing

  3. "Could be great if they focused and valued their employees over their investors."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Consolidated Communications full-time (More than 10 years)

    Pros

    - Great competitive pay for the region
     - Great benefits - health insurance options, 401k match, wellness benefits
     - Long history in community, very philanthropic
     - IT Department is open to working remote as needed

    Cons

    - Execs are not supportive and/or don't participate in new technology and processes which in turn make all the management not use it either. It's hard to bring about any true change and improvement in technology because of this.

    - The company has historical roots as a family owned company that was able to serve their customers and community well, while still caring deeply and providing excellent work environment for their employees. Unfortunately since becoming a public company their only driving force seems to be making money for the investors and only care what things look like to the investors. While their community support is still there, and they provide adequate (barely) customer value and experience, caring for the employees, their morale and work conditions is at an all time low.

    - Since becoming a public company they are now completely focused on acquiring and integrating other telecommunication companies - even when our own processes and people are not stable. To make budget their is continual decrease in head count, forcing the work of those that left onto the already overworked co-workers.

    Advice to Management

    Care for your people and processes as a first priority, not making money for investors.


  4. "CCI"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Consolidated Communications full-time

    Pros

    Fulfilling work, nice people, nice pay.

    Cons

    Lack of focus, dead weight departments and teams


  5. "Switching Technician"

    StarStarStarStarStar
    Current Employee - Switch Technician in Mattoon, IL
    Current Employee - Switch Technician in Mattoon, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consolidated Communications full-time (More than 5 years)

    Pros

    Great career, Good company, challenging, union,

    Cons

    24x7, bad shifts for lower seniority, large amounts to learn


  6. Helpful (1)

    "The experience has been less than great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Business Sales in Lincoln, CA
    Current Employee - Inside Business Sales in Lincoln, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Consolidated Communications full-time (More than 5 years)

    Pros

    I've met a lot of nice people. foundation raises a lot of money that the employees get a chance to be involved with.

    Cons

    No communications, poor equipment, poor sales system, ordering system is the worst I've ever used. They have taken away everything that was good about Surewest

    Advice to Management

    Keep your employees happy instead of keeping them down


  7. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consolidated Communications full-time (More than 10 years)

    Pros

    Contrary to what you may read here, the company does seem to care about their employees.
    Pay is good.
    Benefits are good.
    Company holidays are good
    People are great

    Cons

    All growing companies face challenges and that sometimes involves making hard decisions about people. When you combine that with the restructuring that is currently happening in the telecom industry, that leads to uncomfortable problems.

    Advice to Management

    Get out more and talk to people.

  8. "Outlook on company and pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - OFFICE SPECIALIST in Mattoon, IL
    Former Employee - OFFICE SPECIALIST in Mattoon, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Consolidated Communications full-time (More than 5 years)

    Pros

    Good pay. Good working conditions and benefits.

    Cons

    Company sending all the work out of state. Laying several employees off and out of work.


  9. "Focus on money, not customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NOC in Lenexa, KS
    Former Employee - NOC in Lenexa, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Consolidated Communications full-time (More than 5 years)

    Pros

    The kept a few employees. That's about it.

    Cons

    Sent most full-time jobs away when they took over.

    Advice to Management

    Take care of your people and customers!


  10. "Cci"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Install and Repair Tech in Roseville, CA
    Former Employee - Install and Repair Tech in Roseville, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Consolidated Communications full-time (More than 8 years)

    Pros

    You work independently, and the co workers were great. I was able to drive my company vehicle home at the end of the day.

    Cons

    Still a bit of a good ole boys network from the old Roseville telephone days. Very physical work.

    Advice to Management

    My advice would be to take care of your employees. Especially the good ones, who work their tails off


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