Constant Contact Reviews

Updated May 13, 2021

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4.0
76%
Recommend to a Friend
100%
Approve of CEO
Constant Contact Chief Executive Officer Frank Vella
Frank Vella
1 Rating
Pros
  • "They even have a beer cart on friday and offer amazing benefits(in 49 reviews)

  • "great development, great training, great people(in 46 reviews)

  • Cons
  • "As soon as Endurance purchased the company, things went downhill fast(in 26 reviews)

  • "You can tell upper management does not think about you at all(in 15 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Constant Contact and is not affected by filters.

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    1. 5.0
      Current Employee, more than 1 year

      Great place to work

      Apr 16, 2021 - Sales Representative in Waltham, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Uncapped Commission Optional Overtime every week Leads come from website trials so very warm Great group of people, I have made a lot of friends here A lot of sales coaching and training

      Cons

      Being on the phone all day is a grind, but I never feel tied to my desk. Breaks and cool downs are encouraged Higher volume type of sale After closing an account, the communication between you and the new customer usually ends there. I would like the role to be more of an Account Manager style position

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    2. 5.0
      Former Employee, more than 3 years

      The people you meet and work with here are really great. The job is a great opportunity to get some experience

      May 8, 2021 - Inside Sales Executive in Waltham, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people you meet and work with here are really great. The job is a great opportunity especially those looking to get into entry level closing positions in well known SaaS company. The CSO is an absolute angel and she cares about her reps. The managers are cool people. The product provides value to most who take the time to use it, it’s not hard to sell. The sales training is great as well, shout out to EB.

      Cons

      It can be hard not to feel like just a number here at times because the interest to retain and capitalise on top talent by developing them for other roles and making sure they don’t get burned out is nonexistent. The company was recently purchased by a private equity firm and the transition process and pause on marketing has really impacted the prospect potential. I have nothing but love for everyone who’s a hard worker there, but as a sales rep who has a lot of experience in marketing, they don’t seem to have a message to deliver nor a finger on who they should be delivering such a message. Sales ops team has recently implemented new dialling strategies that require you to call leads starting at 8am in their time zone unless they’re in EST and call them 3 more times over the next 3 hours if they don’t answer. They cited some data saying this tactic is undoubtedly more effective but it’s definitely not and the sales department average and number of people consistently hitting their goal has dropped dramatically since this went into effect. Correlation does not equal causation, however there was no dialogue, the data was what it was, doesn’t matter how it made the reps feel. In order to get this “data” there was a short test period with a small number of reps that made it seem like there could be a slight uptick in conversations leading to sales. No expected benefits were ever realised. It has its ups and downs just like any sales job but if you take it seriously and do your best to learn quickly and implement coaching you can really establish yourself here.

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    3. 4.0
      Current Employee

      Good place to work

      May 13, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay Benefits Work from home

      Cons

      Hard sales to make Hard to move up

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    4. 5.0
      Current Employee

      Great Workplace

      May 11, 2021 - Program Assistant in Riverdale, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, pay, atmosphere, talent, vacation

      Cons

      Location is secluded from main street.

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    5. 1.0
      Former Employee, more than 1 year

      WORST PLACE TO WORK IN THE WORLS

      May 6, 2021 - Inside Sales Representative in Waltham, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free breakfast on Monday that’s it.

      Cons

      Where to even begin…. If you want to feel like a number, unappreciative, micromanaged, stressed out, stealing from small businesses. This is the job for you! Also let’s not forget the HR reps for the sales floor… there isn’t a real policy in place and who’s only job is to fire people. This is what you get when you hire a 24 year old to manage a million dollar sales floor. Sexual harassment is rampant, and get swept u see the rug to protect the “bro culture” set in place the male dominated management team.

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    6. 4.0
      Former Employee, more than 3 years

      Overall an amazing opportunity

      May 7, 2021 - Sales Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun/ exciting/ training is hands on and prepares your for other roles

      Cons

      Way too competitive No work life balance

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    7. 4.0
      Former Employee, more than 3 years

      Get out of support if you can

      Feb 8, 2021 - Customer Service Representative in Loveland, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There are a lot of great things about this company, there's breakfast Mondays (Pre Covid), great benefits, a good amount of PTO/Sick time, a good atmosphere, helpful coworkers, and the ability to jump to different departments and learn new skills.

      Cons

      Just get out of support as soon as you can, if you are hired in a support role, take the calls, grind it out and move to a different department as soon as you can. There are only three decent team leads in support, the rest are catty, unprofessional, and shouldn't be giving anyone advice on recommendations. Frankly, they shouldn't be managers. I spent 2.5 years in support hoping to become a team lead but I ended up taking an offer outside of the support department and my life changed for the better! I wish someone told me this advice when I started.

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      1 person found this review helpful
    8. 4.0
      Current Employee

      Great Benefits

      Apr 29, 2021 - Customer Service Representative (CSR) 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Benefits, great people, love helping customers

      Cons

      Nothing I can think of

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    9. 2.0
      Current Employee, less than 1 year

      Very aggressive management

      Apr 8, 2021 - Sales Consultant in Loveland, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay is on par with market standards

      Cons

      They need to rethink their hiring philosophy. I have worked at the company for 6 months and of the close to 25 salesmen they have hired there is only 3 of us still here, mostly because the management is so aggressive about firing people who have a bad month. Then pressure is put on us to prefer unrealisticly well due to them being short staffed. Not to mention the millions they spend on hiring and onboarding just to fire 90% of them. You are also expected to work 10-12 hours per day even though the job description says 8 hours a day.

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    10. 4.0
      Current Employee

      Great Place

      Apr 12, 2021 - Customer Onboarding Specialist in Waltham, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -People at the bottom get heard -ability to grow -leadership is helpful -ability to work from home

      Cons

      Pay Going through a merger Lots of unknowns right now

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