Constant Contact Reviews | Glassdoor

Constant Contact Reviews

Updated September 21, 2017
325 reviews

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3.6
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Constant Contact General Manager Jonathan Kateman
Jonathan Kateman
6 Ratings

325 Employee Reviews

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Pros
  • Excellent work-life balance - occasionally on call for production issues but very flexible schedule (in 35 reviews)

  • Great people, great environment (in 39 reviews)

Cons
  • Most of senior management (and middle management) have jumped ship (in 12 reviews)

  • Upper management has lost touch with what is actually going on in support (in 11 reviews)

More Pros and Cons

  1. Helpful (2)

    "Billing Team Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Billing Team Lead in Waltham, MA
    Current Employee - Billing Team Lead in Waltham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Constant Contact full-time (More than 8 years)

    Pros

    Great benefits for a single person with no dependents; excellent environment for a new person in the workforce; a good start to get your foot in the door if business/customer operations is the way you want your career to head in the future.

    Cons

    Once the company was purchased a lot of changes took place which is now leaving many people feeling very unsure of their place and role in the organization. Many do not feel appreciated or needed within the organization which is causing a rise in attrition. The high attrition rate is causing the phone queues to increase, teams to change drastically in role or need, and stress among employees.

    Advice to Management

    Advice to management is to keep assuring the current team members and employees that they are valued and appreciated. Once this is increased, the morale will increase and cause better work to be completed.


  2. "Customer Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Constant Contact full-time

    Pros

    It's a great place with very friendly coworkers. Management seems to really care about the people working there.

    Cons

    As stated before after the acquisition things started to go down hill. Moral suffered, and it appeared that much of the joy of working there was sucked from the place. Everyone turned into a sales rep over night, and focus on customer satisfaction took a back seat to squeezing as much cash out of our customers as possible.

    Advice to Management

    Stop trying to up sell everything. Support doesn't get paid on commission, but the demand placed on them to meet their numbers is crazy.

  3. Helpful (2)

    "Company No Longer Respects Its Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Loveland, CO
    Current Employee - Customer Service in Loveland, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Constant Contact full-time (More than 3 years)

    Pros

    Pay is fair, benefits are okay.
    Most PTO I have ever been offered in the workplace.

    Cons

    Since we were bought out, the company has really gone down hill. The attrition is so terrible, any time we get a new round of new hires, they are mostly gone before the next class. We are labeled as customer service, but really we are sales people but without the commission.

    Upper management has lost touch with what is actually going on in support. They had no idea their middle management wasn't supporting their teams until they had an interview process recently.

    The culture used to be great but now everyone seems to hate their jobs and a lot of people have started on meds for anxiety.

    Advice to Management

    Stop being so profit minded and actually fix the issues the site has before trying to get our customers to pay more.


  4. "A good (but not perfect) place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Engagement Specialist in Waltham, MA
    Current Employee - Customer Engagement Specialist in Waltham, MA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Constant Contact full-time (More than 3 years)

    Pros

    Generous training period for new hires. Good pay. Great culture. Very fun place to work at overall.

    Cons

    Inconsistent in implementing new ideas. Back-and-forth shifts in direction. Product development is an enigma wrapped in a mystery wrapped in a bad cliche.

    Advice to Management

    Management - upper management in particular - need to clarify what the goals of the company are going to be so that the ground-level employees who actually speak to customers (and not just reading reports about them) can support them confidently, both in product development and in upper-level strategy.


  5. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waltham, MA
    Current Employee - Anonymous Employee in Waltham, MA
    Neutral Outlook
    No opinion of CEO

    I have been working at Constant Contact full-time (More than 10 years)

    Pros

    Excellent work-life balance
    Decent benefit package
    Unlimited time-off

    Cons

    Many long tenured employees have moved on
    Senior/High level management has left


  6. "Great job, meh changes."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Constant Contact full-time

    Pros

    Fun to be at work, great community. awesome office, lots of room to build your career here. Great PTO and insurance coverage and tuition reimbursement options. Easily switch from job to job after a year of working here.

    Cons

    Support slowly turning into sales with a recommendations metric. If not enough recommendations in a month you can be put on a performance plan. Management can sometimes develop cliques and turn a lot of managers against you.


  7. "Great place to work if you like corporate places"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Constant Contact full-time

    Pros

    Lots of company perks, decent benefits package

    Cons

    It can be a little cliquey

    Advice to Management

    Less pomp and circumstance in the offices, more performance based bonuses.

  8. Helpful (1)

    "Not the best"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    annual increases, really nice building

    Cons

    play favorites, doesnt matter if you have an education, its all about who you know. people less qualified get higher positions


  9. "On a downward trajectory"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Constant Contact full-time

    Pros

    Relaxed dress code
    Minority hiring
    Work from home available
    Intelligent co-workers
    Frequent free lunches

    Cons

    Benefits package is not as good as it once was. Medical and dental insurance both are more expensive and cover less. The customer service focus is being diluted with a sales bias.

    Advice to Management

    It's not too late to right the ship. The profit-over-products focus of the last year is not sustainable.


  10. "Customer Serivice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waltham, MA
    Current Employee - Anonymous Employee in Waltham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Constant Contact part-time (Less than a year)

    Pros

    The Company provides a great service to small business and non profits
    Amazing work atmosphere/ people
    good benefits and time off
    free food and beer!

    Cons

    Call Center.. It is am amazing place but it IS very much a call center
    Blurry line between Customer first and Call stats


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