Constant Contact Reviews | Glassdoor

Constant Contact Reviews

Updated August 15, 2018
361 reviews

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3.5
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Constant Contact General Manager Jonathan Kateman
Jonathan Kateman
26 Ratings

361 Employee Reviews

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Pros
  • "Enjoyed a lot had the perfect work-life balance since there were so many activities" (in 38 reviews)

  • "Great people, great environment" (in 39 reviews)

Cons
  • "Since the acquisition by Endurance the sole focus for the support team is selling and not helping the customers" (in 7 reviews)

  • "Most of senior management (and middle management) have jumped ship" (in 12 reviews)

More Pros and Cons

  1. "You'll advance as far as you are willing to take yourself"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Loveland, CO
    Current Employee - Team Lead in Loveland, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Constant Contact full-time (More than 8 years)

    Pros

    Pay, benefits, and work environment are amazing!

    Cons

    There are a lot of changes, and you have to be flexible through them.


  2. "Customer Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Constant Contact full-time

    Pros

    Lots of fun perks and freebies (free drink, free breakfast every Monday, free Beer Cart on Friday)

    Cons

    Having to cross-sale other Constant Contact product and services

  3. "Best company ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Loveland, CO
    Current Employee - Sales in Loveland, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Constant Contact full-time (More than a year)

    Pros

    I thought working in sales would be a drag but it is really fun. This is due to the fact that this company showed me exactly how to do it with a very simple process to follow. Now I get paid a ton of money and I have skills that will benefit me wherever I go next (although I have no plans on leaving anytime soon).

    Cons

    The second I have one i will post immediately. Up to this point though, this company has knocked it out of the park at every turn.

    Advice to Management

    The culture drives this company. Do not ever swerve away from what got us here. If it isn't broke, don't fix it.


  4. "The Culture is Hard to Beat"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Constant Contact full-time

    Pros

    Constant Contact has an abundance of pros, with the culture and people being the main reason I would recommend. Beer cart fridays, company outings, team activities, free drinks and low-price snacks in the break room. There are also some GREAT leaders and managers here.

    Cons

    Growth is difficult. In my two years here, I maybe saw 3 or 4 opportunities open up for higher positions across two departments.


  5. Helpful (1)

    "Potential employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Constant Contact full-time

    Pros

    I want to work for you because i have heard heat things about your company & I would be a great asset to your company. I bring excellent customer service skills with me, an outgoing personality, & am a team player

    Cons

    Most people don't like working in a call center environment but I do! It's a fun yet competitive atmosphere


  6. "Felt Like A Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support in Waltham, MA
    Former Employee - Support in Waltham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Constant Contact full-time (More than 8 years)

    Pros

    Beer Cart Fridays and they do feed you often.

    Cons

    The only thing they truly care about are your "numbers". Support job went from taking care of the customer to focusing on average handle times and up selling. As stated previously, career opportunities are a joke unless you are "in" with someone.

    Advice to Management

    You know what is wrong, fix it or else continue the revolving door of Support agents and be like any other call center.


  7. "Comfortable way to watch your life pass you by"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Constant Contact full-time

    Pros

    Standard benefits, lots of free food and "competitions" to make up lack of bonuses. If your comfortable as a cog in the machine of a corporate setting, there are much worse places out there.

    Cons

    Politics and Nepotism: People are selected for roles before jobs get posted, but they still drag you through interview process. Roles are filled by people that HR doesn't know what to do with.

    Advice to Management

    Stop paying employees in pizza. Morale and burnout are constants, there are solutions other than free lunch. Senior Management is forgettable.

  8. Helpful (1)

    "Roll the dice!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Waltham, MA
    Current Employee - Software Engineer in Waltham, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Constant Contact full-time (More than 3 years)

    Pros

    Good salary (no stocks though), good work life balance. Excellent support for engineers who are just out of college-- I would recommend CTCT for that group. Jeff Fox will probably succeed at increasing shareholder value if you can hang in there long enough. The product owners tend to be very good at what they do.

    Cons

    You will be working with engineers at all competence levels, and I do mean all. Some teams have crazy drama going on. Most of the good middle managers have left.

    Advice to Management

    Consider why you're having so much trouble hiring and retaining engineers.


  9. "Great company going through changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Constant Contact full-time

    Pros

    The mission, vision and people make CTCT a fun, rewarding place to work.

    Cons

    Endurance International's acquisition of CTCT introduced a lot of change and uncertainty into the work environment.

    Advice to Management

    Keep working to deliver on the combined promise of EIGI and CTCT to help small businesses succeed globally.


  10. Helpful (2)

    "Once a top 10 best workplace, Not so now."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Manager
    Former Employee - Software Development Manager
    Neutral Outlook
    No opinion of CEO

    I worked at Constant Contact full-time

    Pros

    During my tenure they were innovative, collaborate and willing to make risky changes in Engineering.
    Great talent around you to learn and grow your career.
    Easily one of the best places to work for many years due to the culture, challenges and opportunities to grow.

    Cons

    Too much mid tier management that were not accountable.
    Company became a shell as senior leaders, both technical and management, left the company post acquisition by Endurance.
    Getting reqs open, even for attrition, was difficult as funds were diverted from CTCT to other EIGI brands/resources - that were not successful.
    A bit of nepotism.. for example giving an operations manager a Dir of Engineering title/position when they've never done product development.

    Advice to Management

    Get rid of people managers and have only technical leaders in Engineering.
    I'm hoping they get their groove back with the new leadership.


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