Constant Contact Reviews | Glassdoor

Constant Contact Reviews

Updated September 29, 2018
363 reviews

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3.5
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Constant Contact General Manager Jonathan Kateman
Jonathan Kateman
26 Ratings

363 Employee Reviews

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Pros
  • "Enjoyed a lot had the perfect work-life balance since there were so many activities" (in 38 reviews)

  • "Great people, great environment" (in 40 reviews)

Cons
  • "Since the acquisition by Endurance the sole focus for the support team is selling and not helping the customers" (in 7 reviews)

  • "Most of senior management (and middle management) have jumped ship" (in 12 reviews)

More Pros and Cons

  1. Helpful (1)

    "Constant Change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Loveland, CO
    Current Employee - Anonymous Employee in Loveland, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Constant Contact full-time (More than 5 years)

    Pros

    Benefits are great, room to grow, lessons are learned quickly.
    We make it fun here. I love all of my co workers.

    Cons

    Change is hard. Some have a hard time adjusting to it. One bad apple can ruin the bunch.

    Advice to Management

    Keep it positive, share successes, focus on helping people adapt.


  2. "Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Boston, MA
    Former Employee - Product Manager in Boston, MA
    Recommends
    Positive Outlook

    I worked at Constant Contact full-time (More than 3 years)

    Pros

    -Smart, fun team - great people

    Cons

    -Role was more evangelizing/selling internally vs. building great features

    Advice to Management

    -Customer first, always!

  3. "Great experience working with the SBE market at SaaS company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Constant Contact full-time

    Pros

    Great to really help small businesses grow and succeed using a SaaS tool. Customer service was excellent.

    Cons

    Personality changed when bought out by Endurance.


  4. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Waltham, MA
    Former Employee - Senior Software Engineer in Waltham, MA

    I worked at Constant Contact (More than 3 years)

    Pros

    Very collaborative , open minded.

    Cons

    after getting acquired things changed, good people left...


  5. "Customer Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Constant Contact full-time

    Pros

    Lots of fun perks and freebies (free drink, free breakfast every Monday, free Beer Cart on Friday)

    Cons

    Having to cross-sale other Constant Contact product and services


  6. "Best company ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Loveland, CO
    Current Employee - Sales in Loveland, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Constant Contact full-time (More than a year)

    Pros

    I thought working in sales would be a drag but it is really fun. This is due to the fact that this company showed me exactly how to do it with a very simple process to follow. Now I get paid a ton of money and I have skills that will benefit me wherever I go next (although I have no plans on leaving anytime soon).

    Cons

    The second I have one i will post immediately. Up to this point though, this company has knocked it out of the park at every turn.

    Advice to Management

    The culture drives this company. Do not ever swerve away from what got us here. If it isn't broke, don't fix it.


  7. "The Culture is Hard to Beat"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Constant Contact full-time

    Pros

    Constant Contact has an abundance of pros, with the culture and people being the main reason I would recommend. Beer cart fridays, company outings, team activities, free drinks and low-price snacks in the break room. There are also some GREAT leaders and managers here.

    Cons

    Growth is difficult. In my two years here, I maybe saw 3 or 4 opportunities open up for higher positions across two departments.

  8. Helpful (1)

    "Potential employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Constant Contact full-time

    Pros

    I want to work for you because i have heard heat things about your company & I would be a great asset to your company. I bring excellent customer service skills with me, an outgoing personality, & am a team player

    Cons

    Most people don't like working in a call center environment but I do! It's a fun yet competitive atmosphere


  9. "Felt Like A Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support in Waltham, MA
    Former Employee - Support in Waltham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Constant Contact full-time (More than 8 years)

    Pros

    Beer Cart Fridays and they do feed you often.

    Cons

    The only thing they truly care about are your "numbers". Support job went from taking care of the customer to focusing on average handle times and up selling. As stated previously, career opportunities are a joke unless you are "in" with someone.

    Advice to Management

    You know what is wrong, fix it or else continue the revolving door of Support agents and be like any other call center.


  10. "Comfortable way to watch your life pass you by"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Constant Contact full-time

    Pros

    Standard benefits, lots of free food and "competitions" to make up lack of bonuses. If your comfortable as a cog in the machine of a corporate setting, there are much worse places out there.

    Cons

    Politics and Nepotism: People are selected for roles before jobs get posted, but they still drag you through interview process. Roles are filled by people that HR doesn't know what to do with.

    Advice to Management

    Stop paying employees in pizza. Morale and burnout are constants, there are solutions other than free lunch. Senior Management is forgettable.


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