Constant Contact Reviews | Glassdoor

Constant Contact Reviews

Updated October 17, 2017
48 reviews

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Constant Contact General Manager Jonathan Kateman
Jonathan Kateman
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48 Employee Reviews

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Pros
  • Excellent work-life balance - occasionally on call for production issues but very flexible schedule (in 36 reviews)

  • Great people, great environment (in 39 reviews)

Cons
  • Most of senior management (and middle management) have jumped ship (in 12 reviews)

  • Upper management has lost touch with what is actually going on in support (in 11 reviews)

More Pros and Cons

  1. "Not what it once was."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Loveland, CO
    Former Employee - Anonymous Employee in Loveland, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Constant Contact full-time (More than 3 years)

    Pros

    - Amazing people in Loveland office, and tons of diversity.
    - Women are heavily involved in the tech-side of the business.
    - Lots of free food and large selection of free beverages.
    - Intelligent co-workers, most of the time.
    - People who work their butts off to excel are typically noticed and praised (though not always advanced).
    - Prior to the acquisition, it was pretty amazing. The culture, bonuses, treats, morale, everything... after? It's dying, and the people who still care about the other people there try as hard as they can to make it pleasant still, but it's tough.
    - Entry level positions pay well, but have been made into a sales + customer service combo.

    Cons

    - After acquisition, morale has tanked and no one's job is secure. Most people who gave a damn left or were cut.
    - Past entry level, upward mobility comes to a screeching halt. They pat themselves on the back that most people quit to get jobs in this line of work elsewhere that pay more, but that's because they underpay everyone who isn't entry level or management level, and then don't promote to management level based on actual skill or work ethic.
    - Support was turned into a sales department and revenue became more important than customer satisfaction.
    - HR does nothing to prevent issues, nor resolve them. They look out for the company, not the employee. Sometimes managers are simply told what their employees said and expected to fix it, with no accountability.
    - Poor managers stay in positions where they do not belong, destroy departments, cost the company TONS of money, kill morale and then end up with promotions.
    - The company refuses to listen to what needs to happen to the product, instead just launching useless or broken pet projects that give no actual value to the customers. Bugs in the program are blown off due to poor management and misplaced goals. There were things broken in the product before I got there that were still broken when I left, three years later.
    - "Functioning As Designed" became infuriating when system issues were problematic for customers and the company simply said, "Meh, we're not touching it. That's how it is."
    - Customer-facing issues don't seem to ever make it onto the radar at the top. What customers actually want vs. what the company thinks is important are worlds apart.

    Advice to Management

    Only hire managers who actually can perform their job well. Pay enough attention to know who those people are. Remove people who are ineffective, morale killers, or are inept at their job. Get HR to understand what HR is supposed to be (it's not to protect the company's bottom line or to out an employee to a manager).
    Also? Pay attention to the market. "Constant Contact has becoming the AOL of email marketing" is repeated internally everywhere. That's because that's how people feel. It will die if a MAJOR overhaul is not done, and quickly.


  2. Helpful (1)

    "Not the best"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    annual increases, really nice building

    Cons

    play favorites, doesnt matter if you have an education, its all about who you know. people less qualified get higher positions

  3. Helpful (2)

    "Communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Team Lead
    Former Employee - Customer Support Team Lead
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Constant Contact full-time (More than 5 years)

    Pros

    Advancement opportunities and internships for level 1 agents. Intense training, attempt at diverse culture, and fun conference rooms. There is a focus on positive morale for some teams

    Cons

    The level of communication has decreased in the past year. No one knows what is going on and team leads spend more time trying to find answers than focusing on agent coaching. Team leads are not held to the same standards and the concept of equity between teams does not seem to be a priority. There has been a lot of attrition recently.

    Advice to Management

    There are too many trainings with no follow through after. Sr management keeps throwing things at Team Leads to see what sticks, and it's not effective. Focus on keeping valuable employees and improving communication.


  4. Helpful (5)

    "Once a great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Constant Contact full-time (More than 5 years)

    Pros

    The people and culture were great.

    Cons

    When the company was acquired and Sr Leadership was forced out and things changed.
    It all became about the bottom line at all cost. I agree that profitability is important but at the cost of your employees, customers and partners. Many long term valuable employees were discarded like a used paper towel. We built something great and to watch it torn apart was painful.

    Advice to Management

    Not sure there is any advice. This is who EIG is and will remain. They will continue to be turn over at all levels. Customers, partners and employees will continue to be an after thought which is OK as long as targets are achieved. This is the new CTCT.


  5. Helpful (8)

    "Things have changed that was expected-BUT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Waltham, MA
    Current Employee - Sales in Waltham, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Constant Contact full-time (More than 5 years)

    Pros

    Coworkers- not inclusive of management
    Beer Cart
    Just started back with lunch and learns
    Benefits- got more expensive but still good
    10 year sabbatical
    Tuition reimbursement
    Maternity leave
    Adoption assistance

    Cons

    Product lagging behind- this decision is intentional. End of life g things that aren't supported by Endirance and sneakily pulling them out of product.
    POOR communication plans to existing clients and internal stake holders.
    Pressure to deliver unrealistic goals based on product and funding
    No culture anymore- that #CTCTLIFE spark is gone
    Employees are all made to feel replaceable
    Raises and bonuses are menial
    Layoffs still are happening almost monthly and NEVER communicated
    Org structure changes all the time to more director VPs getting promoted and announced- no little recognition any longer for career advancement
    GREAT PEOPLE choosing to leave rather than stay in this toxic environment
    Not very flexible with working from home- or they are but it depends on what team you are on- DOUBLE STANDARD all abound
    HR is completely bound by the ENDURANCE way and no longer has flexibility to use discretion in dealing with employee situations
    Constant re painting the building to reflect Endurance branding

    Advice to Management

    Harp we hear you saying you want a new culture but what's happening is doom and gloom-we need some excitement. Be in the office and visible stop by just to say hi to people and see how their workloads are. You are great we believe in you.
    Show that you value those that are left, there are still some really great and brilliant minds with lots to contribute. As we are coming up to review time consider those that are going above and beyond and reward them financially. Bring back ESPP so that we feel like we have a stake in our new larger company. Do what it takes to retain the top talent that has stayed for the last year and a half- they can be your best advocates internally.
    Rip the band aid off of failing products and get the replacements in market quickly, stop the death by a thousand pin pokes.
    I think things can be fixed but time is of the essence.


  6. Helpful (1)

    "Very political"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Constant Contact full-time

    Pros

    Smart employees, sincere desire to help small businesses

    Cons

    Very political, hard to move up


  7. Helpful (2)

    "Culture Changed During Acquisition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Engagement Specialist in Loveland, CO
    Former Employee - Customer Engagement Specialist in Loveland, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Constant Contact full-time (More than a year)

    Pros

    Beer Cart Fridays, awesome co-workers

    Cons

    Insurance was not affordable after 2014 ended, a bunch of my friends and co-workers were fired or laid off in a short period time, preceding the acquisition for seemingly small issues, horrible work-life balance and long hours.

    Advice to Management

    Do what other companies are doing that target millennial workforce, and offer more flexible schedules. Pay was not high enough to keep up with rising cost of living in Fort Collins or Loveland.

  8. Helpful (1)

    "not the same place it once was"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waltham, MA
    Current Employee - Anonymous Employee in Waltham, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Constant Contact full-time

    Pros

    Flexible schedule and interesting work

    Cons

    Lots of the top talent has left following the Endurance acquisition. Not the same place it used to be.

    Advice to Management

    Figure out how to keep the talent from leaving and breathe some life back into this place.


  9. Helpful (6)

    "A Shell of Former Company"

    StarStarStarStarStar
    Former Employee - Technical Support in Waltham, MA
    Former Employee - Technical Support in Waltham, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Constant Contact full-time (More than a year)

    Pros

    Prior to the acquisition by Endurance, the company was actually a decent place to work. Support management was understanding of personal needs, to the degree that the could be. There was a strong team mentality. At work perks, (beer cart Fridays, food every now and then, random gifts), were nice moral boosters.

    Cons

    Pay was low for the type of work being done. I understand this was because we had a huge support team and couldn't pay everyone market rate. Product was buggy. 20-30% of inbound calls resulted in non-solutions and only temporary workarounds for bugs that had been around 6+ months. Post acquisition, Endurance fired 150+ people without looking at specifics of their jobs. Programmers revolted because the QA who tested the core products was let go just because of his title. (He was later hired back.)

    Advice to Management

    To Harp: Work to spin off CTCT into a separate entity. I understand the former CEO was being pressured by the larger institutional shareholders to increase profit and growth rate. However, focusing on fixing the product, instead of being acquired by a company that there was no synergy with.


  10. Helpful (2)

    "n/a"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    great work environment and people

    Cons

    you will be replaced by interns

    Advice to Management

    advice goes unheard


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