Constant Contact Reviews | Glassdoor

Constant Contact Reviews

Updated February 18, 2017
288 reviews

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288 Employee Reviews

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Pros
  • Excellent work-life balance - occasionally on call for production issues but very flexible schedule (in 32 reviews)

  • Free food, really great people to work with (in 34 reviews)

Cons
  • New senior management seems a bit lost at times and a bit lower energy compared to a few years ago (in 11 reviews)

  • Poor upper management; Too many political situations; Communication internally interdepartmentally and around the entire company (in 9 reviews)

More Pros and Cons

  1. Helpful (2)

    "anonymous"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    casual dress every day of week

    Cons

    micro management by people who don't understand their role


  2. Helpful (6)

    "Great people leave, the rest stay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Content Developer in Waltham, MA
    Former Employee - Content Developer in Waltham, MA
    Doesn't Recommend
    Negative Outlook

    I worked at Constant Contact full-time (More than 3 years)

    Pros

    Great people, good perks. I met some really terrific co-workers there, people you'd be proud to work with/for. I have a great network of people who used to work there.

    Cons

    The best people -- in management and among your peers -- are forced out, some literally fired for speaking their minds, telling the truth, having experience. The result: teams run by mediocre, b-team players who would never in a million years hold the jobs they have at a decently run company. They ignore or insult people who have ideas or know how to get things done. Very sad.

    Advice to Management

    Management made out like bandits in the recent acquisition. Don't be afraid of progress or new ideas. Don't fire people for challenging the dead wood types.


  3. "Great Company to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    nice place, good environment. people were friendly and helpful. lots of training.

    Cons

    not enough development. internship was cancelled due to more help needed on the floor. never got a chance to pursue that opportunity.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Marketing Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Waltham, MA
    Former Employee - Marketing Manager in Waltham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Constant Contact full-time (More than 3 years)

    Pros

    Great people - super smart culture and lots of learning opportunities
    Great customers who love the products
    amazing service/support team.
    Location is decent from most parts of the state
    building/facilities are fine - gym and food in the building

    Cons

    A little cut throat - ranking employees on teams top to bottom,
    management creates a bit of a cut throat environment
    not a ton of team building or bonding
    not super receptive to work from home/ time shifted work - even for employees that could do their work that way.

    Advice to Management

    Management has changed since I left. So I don't really think it would be relevant.


  6. "Fantastic company! Puts first clients and employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Waltham, MA
    Current Employee - Software Engineer in Waltham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Constant Contact full-time (Less than a year)

    Pros

    You can tell that the company wants to keep their employees happy and excited about their work. There is never a day I do not want to come in. There are events aimed at improving the product, and lots of parties and celebrations. It's amazing how inspiring everyone is there. You can see that everyone wants to make their clients' lives better. They all understand the sacrifices they've made to start their own businesses. It's my first official job, so I really appreciate how supportive they are of their employees. It makes the transition easier.

    Cons

    The only con I can think of is the location, off of 128. But I'd gladly make the hike there any day for them.

    Advice to Management

    You all are inspiring us to become better. Whatever you are doing, keep it up. The employees are happy and the work is thriving.


  7. "not the same place it once was"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waltham, MA
    Current Employee - Anonymous Employee in Waltham, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Constant Contact full-time

    Pros

    Flexible schedule and interesting work

    Cons

    Lots of the top talent has left following the Endurance acquisition. Not the same place it used to be.

    Advice to Management

    Figure out how to keep the talent from leaving and breathe some life back into this place.


  8. Helpful (1)

    "Tier 1"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Constant Contact full-time

    Pros

    Free food, really great people to work with. A lot of perks to the job have to do with the "treats" they give you. Pretty neat to have a ski ball machine on the first floor of the building.

    Cons

    It can be draining being in a customer support role and the product isn't always functioning as designed. It can also be hard to move up in the company.


  9. "Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Waltham, MA
    Current Employee - Software Engineer in Waltham, MA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Constant Contact full-time (More than a year)

    Pros

    Incredibly nice people. Good work/life balance and benefits. Plenty of opportunities to teach back to the engineering org - All-Hands Meetings, "JavaScript" or other themed lunches, etc. Food trucks at the office!

    Cons

    Lots of struggles with code deployment. Seems like some technology and process is behind the times. Still unsure of company direction after acquisition in early 2016.


  10. "Awesome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Loveland, CO
    Current Employee - Anonymous Employee in Loveland, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Constant Contact full-time (More than 3 years)

    Pros

    Culture, people, opportunities, talent. The best in the business with these things. We work hard and play harder. Management listens and makes changes when possible. Feels good going to work and making a difference in the lives of small businesses.

    Cons

    Occasionally, it feels like we are expected to do too much in our daily routine with how we interact with customers. But they treat us like Kings and Queens at the same time so how could I complain?

    Advice to Management

    Remember, we love you too so never take that for granted.


  11. "My Favorite Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Constant Contact full-time

    Pros

    Great community of people. Opportunities for advancement, lateral movement. Excellent benefits and HR support.

    Cons

    Company was acquired and culture seemed to change.



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