Constant Contact Reviews | Glassdoor

Constant Contact Reviews

Updated September 7, 2017
324 reviews

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324 Employee Reviews

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Pros
  • Excellent work-life balance - occasionally on call for production issues but very flexible schedule (in 35 reviews)

  • Great people, great environment (in 39 reviews)

Cons
  • Most of senior management (and middle management) have jumped ship (in 12 reviews)

  • From day 1 upper management will talk about all these opportunities and tell every rep they will promoted (in 10 reviews)

More Pros and Cons

  1. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waltham, MA
    Current Employee - Anonymous Employee in Waltham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Constant Contact full-time (More than 5 years)

    Pros

    Great people
    Great culture
    Engaging and meaningful work
    Great work-lofe balance

    Cons

    Too much churn in management


  2. "working environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coop in Waltham, MA
    Former Employee - Coop in Waltham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Constant Contact (Less than a year)

    Pros

    a beer cart every friday

    Cons

    the location is in waltham

    Advice to Management

    no

  3. "Good Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good money if you perform well and the people are awesome

    Cons

    can be stressful at points


  4. Helpful (3)

    "Ship is sinking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Constant Contact full-time (More than 5 years)

    Pros

    Constant Contact use to have a great culture but everyone has left post endurance acquisition and it isn't the same unfortunately.

    Cons

    The ship is sinking fast! Been overwhelmed by mailchimps better products and the inability to keep up from a marketing perspective. Every couple of months there is another round of layoffs and that has stripped any soul that was left in the place

    Advice to Management

    Too late - unless you clean house and start over completely. Need new leadership that can inspire - current team doesn't inspire anyone!


  5. Helpful (1)

    "Communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Team Lead
    Former Employee - Customer Support Team Lead
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Constant Contact full-time (More than 5 years)

    Pros

    Advancement opportunities and internships for level 1 agents. Intense training, attempt at diverse culture, and fun conference rooms. There is a focus on positive morale for some teams

    Cons

    The level of communication has decreased in the past year. No one knows what is going on and team leads spend more time trying to find answers than focusing on agent coaching. Team leads are not held to the same standards and the concept of equity between teams does not seem to be a priority. There has been a lot of attrition recently.

    Advice to Management

    There are too many trainings with no follow through after. Sr management keeps throwing things at Team Leads to see what sticks, and it's not effective. Focus on keeping valuable employees and improving communication.


  6. Helpful (1)

    "Inside Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Loveland, CO
    Current Employee - Inside Sales Representative in Loveland, CO

    I have been working at Constant Contact full-time (Less than a year)

    Pros

    Amazing people
    Fun environment
    Bonuses
    Good Insurance
    Opportunities for continuing education
    Beer cart Friday

    Cons

    The sales side is deceptive
    Favoritsm
    Lack of transparency
    Overhiring creating a lack of leads
    Micromanaging
    Hard to take time off
    Managements use of fear tactics
    Always feeling like you might be fired

    Advice to Management

    The over hiring that creates a lack of sufficient leads per person makes the job tedious, hopeless and stressful above and beyond what it could be. With enough valid leads, it can be a great job. The expectations are unrealistic without the quantity and quality of leads to make it possible. Add in favoritism, a lack of transparency, and unequal distribution of leads/lead sources, its miserable for most. People are led to believe they are incapable.


  7. "Sales Assicuate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -best company environment for young professionals.

    Cons

    -phone sales is a real grind and it is not for everyone

  8. "Care about the customer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Constant Contact full-time

    Pros

    Really enjoyed the fact that they truly cared about the customer's they serviced.

    Cons

    Sale of the business may lead to downturn in customer focus

    Advice to Management

    new owners should try and keep the focus on customer satisfaction


  9. Helpful (5)

    "Once a great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Constant Contact full-time (More than 5 years)

    Pros

    The people and culture were great.

    Cons

    When the company was acquired and Sr Leadership was forced out and things changed.
    It all became about the bottom line at all cost. I agree that profitability is important but at the cost of your employees, customers and partners. Many long term valuable employees were discarded like a used paper towel. We built something great and to watch it torn apart was painful.

    Advice to Management

    Not sure there is any advice. This is who EIG is and will remain. They will continue to be turn over at all levels. Customers, partners and employees will continue to be an after thought which is OK as long as targets are achieved. This is the new CTCT.


  10. Helpful (1)

    "Awesome company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Constant Contact full-time

    Pros

    The culture is awesome, great people.

    Cons

    I can not think of any cons

    Advice to Management

    None


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