Constant Contact Employee Reviews about "upper management"

Pros

Smart and friendly people, diversity, cool technology to play with, good benefits, flexible hours

Cons

Upper management keeps changing.

Pros

Pay is fair, benefits are okay. Most PTO I have ever been offered in the workplace.

Cons

Since we were bought out, the company has really gone down hill. The attrition is so terrible, any time we get a new round of new hires, they are mostly gone before the next class. We are labeled as customer service, but really we are sales people but without the commission. Upper management has lost touch with what is actually going on in support. They had no idea their middle management wasn't supporting their teams until they had an interview process recently. The culture used to be great but now everyone seems to hate their jobs and a lot of people have started on meds for anxiety.

Pros

The company culture is great. The things you hear during the interview process about the culture have proven accurate - work hard/play hard, employees don't take themselves too seriously, flip flops are just fine work shoes, beer carts on Fridays, and if you have ideas, take them to your manager and at best you'll be given the green light and at worst they'll tell you that they appreciate your feedback and to keep it coming but they're going to go in a different direction. Flexible with schedules (start early/end early is just fine, although some start later and work later, which is fine too) and eager to get you settled and feeling comfortable. People seem to really enjoy their work, who they work with, and who they work for (small businesses). Super smart people. Approachable upper management. Stand up and treadmill desks available, which is awesome.

Cons

My commute is awful, but not much to be done about that because I don't plan to move.

Pros

Great people to work with; Friendly executive staff; Fun atmosphere

Cons

Poor upper management; Too many political situations; Communication internally interdepartmentally and around the entire company!

Pros

With warm leads, this is a sales person's dream! There aren't any cold calls and you get typically people that truly want to hear from you. At times it's hard to get people off the phone. And you're selling a product that you can believe in. The company culture is great and its a true work hard, play hard atmosphere. They had cool sales contests giving away TV's, iPads, computers, etc. There is great comradary within the sales department and the willingness to openly share best practices. The team managers are knowledgeable and care about you as an individual. As a growing company Constant Contact was once a great company to work for, then it became a little too corporate, but with a few tweaks it can become great again.

Cons

Upper management and operations aren't knowledgeable in how to set realistic, motivating goals. There were some months that the targets were viewed as unreachable which isn't motivating at all. Generally they have good intentions of setting accurate targets but if they get it wrong, they need to own up, and change them quickly. While call productivity is important, they need to concentrate a tad less on call metrics and more on acquisition.

Pros

good internal culture. Great activities for employees outside of the work office. Good people to work with. Moderate ability to improve or advance

Cons

poor upper management. sales directives were dictated by company stock price and lacked consistent vision. Acquisition of new companies, and the subsequent integrations were poorly managed and rarely produced a synergistic effect on overall company

Pros

- Amazing customers and coworkers - Employees care about the customer

Cons

- 3 owners, 4 CEOs/C-Suite teams in the past 5 years - Lack of direction from upper management - Compensation

Pros

The benefits and time off are incredible. They have gym membership discounts, and 2 company parties each year as well as volunteer opportunities. The work space is in a great location, easy for commuting.

Cons

Poor upper management. Management is top heavy and change takes a while to occur. Not many options to move up, and salaries vary widely depending on what department you work in.

Pros

Most of the people you will work with are kind

Cons

The pay is awful Morale is never put into consideration Took away holidays mid through the year Teased with unpaid internships for other departments just so they can use you for . few months. Health care is the worst You can tell upper management does not think about you at all

Pros

- The people you work with on the sales floor are awesome. - Excellent stepping stone sales job for those out of college. Pay is much higher than average entry level sales jobs. As long as you are hungry and motivated you will succeed. - It is very easy to hit your monthly target and overachieve. Leads are generated from people setting up free trial accounts and your job is to convert them into paying customers. - No cold calling - Nice building and office set up - President's club and other perks

Cons

- Micromanage to productivity. There's a certain, fairly high number everyday that you need to hit. They preach more about getting higher stats than the bottom line (getting more sales) - Since the acquisition, the budget has been significantly decreased so no more monthly contests/awards for overachieving - Little room for career advancement. From day 1 upper management will talk about all these opportunities and tell every rep they will promoted. Each year there's been about 1 opening and there's roughly 60 reps. - Average turnover time is about 1 - 1.5 years although a few have made it around a bit longer.