Consumer Financial Protection Bureau Reviews | Glassdoor

Consumer Financial Protection Bureau Reviews

Updated April 17, 2017
67 reviews

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Full-time Part-time

3.7
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Consumer Financial Protection Bureau Director Richard Cordray
Richard Cordray
40 Ratings

67 Employee Reviews

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Pros
Cons
  • Growing pains from being such a new agency (in 5 reviews)

  • I would say just like any government agency you have to deal with a lot of red tape to get things accomplished (in 5 reviews)

More Pros and Cons

  1. Helpful (2)

    "Wouldn't Imagine Working for Any Other Federal Agency"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consumer Financial Protection Bureau full-time (Less than a year)

    Pros

    Some of the best and brightest people I've ever had the chance to work with. The people here are top notch, truly collaborative, and amazingly passionate about the impact they're having on the lives of everyday Americans. Coming from the private sector into public service, the CFPB created an environment that was full of open arms. Someone is always willing to help, and there's an awesome appreciation for new and diverse perspectives. I've grown so much professionally in just a short period of time.

    Cons

    It's the federal government, so it can be a bit wonky, lot's of new rules to learn. No frills on the office space (good for tax payers!), but totally worth it.

    Advice to Management

    Keep doing what you're doing. Focus on the long game, and don't allow the winds of politics distract you from the prize!


  2. "Do work that matters."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consumer Financial Protection Bureau full-time (More than a year)

    Pros

    CFPB is a rarity in the public sector: a newly created agency in a critical sector of the economy, charged with protecting consumers. CFPB offers unparalleled opportunity to contribute in a meaningful way to helping others. I've never worked with smarter, more capable people, many of whom share my deep commitment to the bureau's mission.

    Cons

    As a new agency, there are still a lot of processes being built. One side effect of working with brilliant people is that they can have strong opinions if they disagree, and continuing to refine role clarity and "swim lanes" can be a challenge.

    Advice to Management

    Keep prioritizing the culture and steadily building processes and structures that help people to do their jobs; avoid the temptation to become a traditional bureaucracy.


  3. "Innovative Federal Agency With An Important Mission"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A new (and 21st century) agency with a great mission: to educate and protect the American consumer. The talent, dedication, and passion of ALL employees at CFPB provides a tremendous working environment. No matter what your role is, you will find the opportunity to be innovative and establish a sound market that works for consumers. CFPB is the next big leader in public service.

    Cons

    Coming from the private sector, I was accustomed to a fast pace environment. While we are a few notches above many other agencies, we encompass the same hurdles when implementing change.


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  5. "Great Place to make a difference and serve your country"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Chicago, IL
    Current Employee - Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consumer Financial Protection Bureau full-time (More than 3 years)

    Pros

    Great mission protecting American consumers. Co-workers are intelligent and friendly especially in the Midwest region. Management encourages employee personal growth. Pay is competitive

    Cons

    There is more work than employees at this time.

    Advice to Management

    Headquarters should delegate more decision making to the Regions. T


  6. Helpful (1)

    "Good work experience--work involved creativity and had impact"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at Consumer Financial Protection Bureau full-time

    Pros

    Pros you'd expect from government position: public-service work, good work-life balance, good benefits
    Additionally: good investment in employee training, good compensation (it's not private sector but it's not bad)
    Lastly: Certainly the Bureau is still mission-focused, with talented people excited about the project of protecting American consumers

    Cons

    This isn't everywhere (and certainly not at higher levels of management), but there does seem to be a feeling that working in a government agency is a step down from the top private companies, which can be a drag on motivation (I didn't share that opinion coming into the Bureau)


  7. Helpful (1)

    "CFPB Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Great opportunity and great pay and great people

    Cons

    no room for growth or to stay with this position only temporary

    Advice to Management

    Keep up the good work


  8. Helpful (7)

    "Examiner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cheyenne, WY
    Former Employee - Anonymous Employee in Cheyenne, WY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Consumer Financial Protection Bureau full-time (More than a year)

    Pros

    Management is exceptional. Interesting and rewarding work.

    Cons

    Lots of Travel. New agency with some growing pains but very responsive management


  9. "One of the best places I worked"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Cambridge, MA
    Former Employee - Anonymous Employee in Cambridge, MA

    I worked at Consumer Financial Protection Bureau (More than a year)

    Pros

    Great benefits, smart colleagues, interesting and important work

    Cons

    Inactive management, too many layers of review for projects


  10. "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Consumer Financial Protection Bureau full-time

    Pros

    Supportive environment that allows employees to be entrepreneurial. Agency leadership was great.

    Cons

    Being a new agency, sometimes were asked to do some things under extremely (perhaps not realistic) time lines.


  11. Helpful (2)

    "Tech at CFPB: mission driven, innovative and balanced"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Specialist in Washington, DC
    Current Employee - IT Specialist in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consumer Financial Protection Bureau (More than a year)

    Pros

    Everyone takes a lot of pride in the work that we do. The Bureau promotes a fairer America by regulating institutions that seek to take unfair advantage of people. It stops racist mortgage practices, ensures that credit terms are comprehensible, and helps consumers avoid debt traps like exorbitant payday loans, for-profit colleges with low graduation rates, etc. Excitement about doing good work is present at all levels -- everyone is motivated to do the best job they can for the American public.

    The agency is young, so it's not bogged down in the amount of bureaucracy and legacy technology that permeates other government agencies. There is a real persistent push to be using the best tools to do the best work.

    The work-force is also relatively young and very smart, so there is a lot of questioning about how to approach processes in the smartest way (Agile/Lean in tech).

    The benefits are great. There's a good amount of vacation time, flexible schedules with telework options, generous retirement (if you stick around for it to vest), health care, opportunity for growth, etc.

    Cons

    Leadership personality conflicts get in the way of some projects.

    Timelines are way too long, especially for hiring, for getting new technology, as well as for launching and promoting projects.

    Advice to Management

    There's too much friction at the interface of teams. Also, success metrics need to be refined (get more data-driven!).


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