Consumer Financial Protection Bureau Reviews in Washington, DC | Glassdoor

Consumer Financial Protection Bureau Washington Reviews

Updated April 17, 2017
45 reviews

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Washington, DC

3.9
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Consumer Financial Protection Bureau Director Richard Cordray
Richard Cordray
27 Ratings

45 Employee Reviews

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Pros
Cons
  • Growing pains from being such a new agency (in 5 reviews)

  • I would say just like any government agency you have to deal with a lot of red tape to get things accomplished (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Excellent People and Fast Paced"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Advisor in Washington, DC
    Current Employee - Senior Advisor in Washington, DC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Consumer Financial Protection Bureau full-time (More than 3 years)

    Pros

    * Extremely talented people from a wide range of backgrounds (government and private sector)
    * Mission-oriented -- people are here because they want to be here
    * Still has a start-up feel; fast-paced

    Cons

    * Government bureaucracy for hiring, procurement, and all other administrative tasks
    * Fast-paced sometimes means chaotic, with leadership changing frequently and strategy shifting frequently
    * Risk that it will be de-funded by a new congress


  2. "Smartest co-workers ever!"

    Star Star Star Star Star
    Current Contractor - Anonymous Contractor in Washington, DC
    Current Contractor - Anonymous Contractor in Washington, DC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Consumer Financial Protection Bureau as a contractor (More than 3 years)

    Pros

    Brilliant co-workers who are committed to ensuring fair treatment of consumers by financial services firm.

    Cons

    It can be hard to find parking by the office.


  3. "Good Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Washington, DC
    Former Employee - Analyst in Washington, DC
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Consumer Financial Protection Bureau full-time (More than 3 years)

    Pros

    More energetic than a usual government agency

    Cons

    It's still a government agency


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  5. "Great benefits, good work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Program Assistant in Washington, DC
    Former Intern - Program Assistant in Washington, DC
    Recommends
    Approves of CEO

    I worked at Consumer Financial Protection Bureau as an intern (Less than a year)

    Pros

    travel paid for, accumulated time off quickly, great people who care about their cause

    Cons

    a lot of meetings to attend


  6. Helpful (1)

    "Great government service opportunity"

    Star Star Star Star Star
    Former Employee - Senior Data Analyst in Washington, DC
    Former Employee - Senior Data Analyst in Washington, DC

    I worked at Consumer Financial Protection Bureau (More than a year)

    Pros

    Great mission, great co-workers, bleeding-edge technology projects almost all the time, open source use/contribution commitment, unrivaled benefits, and reasonable starting salary

    Cons

    Very long hiring process, union pay rules even if not union member (not pay for performance), too many frequently changing layers of management, very public scrutiny of everything you do, very strict ethics rules, highly political environment (not Dem/Rep but internal politics) with lots of internal competition and work duplication, salaries fall behind in long-term, some of the great benefits are unique to the Bureau and don't transfer to other government agencies, very narrow range of work & responsibilities (per employee) and very variable quality of supervisors.

    Advice to Management

    Speed up hiring process, implement something closer to pay for performance, better vet supervisors (especially promotion candidates), try to reduce politics and double-work by explicitly setting up human and financial resources for each project, allow everyone


  7. "Very Poorly Run"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Consumer Financial Protection Bureau full-time (More than a year)

    Pros

    Kitchens on every floor, reverse Osmosis Water as well as a hot/cold/room temp water dispenser...all at government expense! Sleek chrome lobby gadgets that wrap your wet umbrella in plastic! Widespread abuse of telecommuting policy! Lots of time with no work to do!

    Cons

    Really cheap cubicles and office walls... providing zero soundproofing.
    Widespread abuse of telecommuting policy

    Advice to Management

    Stop wasting money!


  8. Helpful (3)

    "Choose the right boss to work for. Well funded but resources are hardly used prudently...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Recommends
    Negative Outlook

    I worked at Consumer Financial Protection Bureau (More than a year)

    Pros

    * Sharper staff than the average government agency. The CFPB was able to recruit some great people, particularly before the new agency hiring authorities expired. If you get a chance to work an amazing boss, go for it!

    * Funded directly by the Federal Reserve; Not being subject to the appropriations process like other agencies allows the CFPB an exceptional level of independence. The agency isn't afraid to use its legal authority to protect the consumer and can usually put the people/resources in place to get the job done. More often than not, the agency doesn't hold back on doing what they're supposed to do out of fear of congress cutting their budget.

    * Above-average salary/benefits for the federal government.

    Cons

    * Lack of accountability. Because its so difficult to remove underperforming employees/managers (unless they're engaged in serious misconduct), upper level managers tend to look the other way.

    * Low morale in some division offices. Really think hard about working in the Office of Consumer Response or in a role that has to interact with it. Almost all of the talented managers there left.

    * Some low-level sexism and bullying. Enabled by weak management. Just go to HR if your manager is too weak to deal with it.

    * The union (NTEU) local chapter is unbelievably entitled/incompetent/counterproductive. Don't ever pay your union dues, they only protect the laziest employees and have trouble negotiating the most basic aspects of Collective Bargaining Agreement.

    Bottom line:
    When interviewing, use your common sense to determine if your prospective boss knows what they're talking about. If they don't, find another place to work in the CFPB, there are definitely great managers/opportunities. Not a place many would want to spend their entire career but there's certainly room to grow/learn.

    Advice to Management

    There is a lack of accountability. Sure, its a government agency with a problematic union, but at the end of the day certain managers need to take responsibility for motivating employees. There is one division director in particular who talks A LOT about his expertise and contributions to workplace culture but runs away from conflicts.


  9. Helpful (1)

    "CFPB Internship"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook

    I worked at Consumer Financial Protection Bureau (Less than a year)

    Pros

    Awesome mission, smart people, younger employees, some really interesting projects to get involved in.

    Cons

    Slow-moving, too many meetings, senior management view interns as expendable, some policies make no sense, many interns did not have enough work.

    Advice to Management

    This internship was a great resume booster and overall a good experience, but some work needs to be done so that interns are more engaged.


  10. "Great place to work for high performers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director's Financial Analyst in Washington, DC
    Current Employee - Director's Financial Analyst in Washington, DC
    Recommends
    Positive Outlook

    I have been working at Consumer Financial Protection Bureau full-time

    Pros

    Incredible opportunity for recent graduates to have a substantial impact on policy work. Relatively flat organization allows for significant facetime with senior leaders.

    Cons

    Performance management system doesn't distinguish between high performers and those who do the minimum to keep their jobs.

    Advice to Management

    Improve performance management system and continue to recruit high performing individuals.


  11. "Paralegal Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Paralegal Specialist in Washington, DC
    Former Employee - Paralegal Specialist in Washington, DC

    I worked at Consumer Financial Protection Bureau (Less than a year)

    Pros

    Interesting work, helping people and rooting out the bad guys who take financial advantage of those who don't have access to traditional forms of credit.

    Cons

    Often there's a slow pace.


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