I have been working at Consumer Reports full-time (More than 10 years)
As with many other companies in the publishing industry, Consumer Reports is transitioning from print to web-based. Change is hard but the current leadership has brought in highly-qualified individuals to steer the ship and things seem to be on course. CR is a non-profit and donations are up substantially along with digital subscriptions and the recent re-branding initiative was widely celebrated.
Change is difficult and can be unnerving but it is crucial in order for the organization to survive.
There is a small subset of longer-tenured employees who are arrogant enough to think that they have all the answers and anyone who disagrees with them is the enemy. HR has not written the most recent positive reviews as claimed, they were in fact, written by union members of which I am one.
CR is a wonderful organization with a mission to inform and protect consumers. The staff is highly valued and well compensated with salary, exemplary benefits and working conditions.
The aforementioned buyout was voluntary and the most generous in CR's history - 3 weeks' pay for every year of service along with three pensions, a 401K and other benefits. Many left CR with hundreds of thousands of dollars in severance and benefits - some might call that a bonanza, not a hardship and it's likely some have posted negative reviews while crying all the way to the bank.
The buyout was voluntary but the departure of many has been celebrated as cleaning house and ridding the organization of dead wood; frankly it's too bad a few more didn't go.
A small group of agitators seem to think they have a following but they don't. They have consistently presented themselves as the glue that holds the organization together but they are nothing of the sort, in fact most are under-performers. Shouldn't one professing to be a writer vet their comments for grammar and usage prior to posting?
In years past, accountability was sorely lacking allowing underachievers to maintain their employment while being shuffled between departments and negatively impacting morale The current management has begun to address and rectify that but some can't handle being held accountable. If you do your job ably, as the overwhelming majority of employees do, you have nothing to fear.
It's an exciting time to be part of the digital transformation of the storied institution.
Internal communication could be better. Senior Leadership needs to better engage the staff and internal development needs improving.
Advice to Management
Don't believe the rabblerousers. The vast majority of the staff is behind you and supports the direction in which you are taking the organization.
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