Consumer Reports Reviews | Glassdoor

Consumer Reports Reviews

Updated November 28, 2017
109 reviews

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3.0
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Consumer Reports CEO Marta Tellado
Marta Tellado
46 Ratings

109 Employee Reviews

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Pros
  • Work/life balance is very strong (in 18 reviews)

  • A non-profit driven by its mission and purpose (in 12 reviews)

Cons
  • senior management communicates primarily in weasel words (in 10 reviews)

  • Base salaries are high and benefits are very good, but because they are non-profit, bonus plan is nominal (in 5 reviews)

More Pros and Cons

  1. "Great experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Yonkers, NY
    Former Employee - Intern in Yonkers, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice people;
    Nice work culture;
    Innovative company

    Cons

    None I can think of!


  2. Helpful (1)

    "Mixed Bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Consumer Reports full-time (More than 3 years)

    Pros

    - good pay
    - good benefits
    - interesting, meaningful work; visible impact in wider world
    - great work-life balance

    Cons

    - no resources made available to do job
    - constant change and upheaval
    - no path for recognition or advancement
    - company remains heavily siloed; employees fear dealing with other divisions
    - company copes badly with change
    - company doesn't seem to have good overall long-term strategy
    - company is not doing what it needs to do to keep its role into 21st century
    - senior management communicates primarily in weasel words

  3. Helpful (2)

    "I don't recommend it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Engineer in Yonkers, NY
    Former Employee - Senior Engineer in Yonkers, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Consumer Reports full-time (More than 10 years)

    Pros

    Good benefits though the union.

    Cons

    Everything seems falling apart especially in IT. No career opportunities or future there. Confused and mismanagement. Hostile working environment. Declining revenue growth (will continue) has impacted and changed everything.


  4. Helpful (2)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - progressive community
    - interesting work

    Cons

    - disinterested management with regard to employers' direction/advancement
    - lack of teamwork
    - continue to make the same mistakes

    Advice to Management

    give room for new ideas, new ways of working; support teamwork and collaboration and support growth among employees instead of paying lip service to these values.


  5. Helpful (2)

    "Positive Company to work for - except..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Yonkers, NY
    Current Employee - Anonymous Employee in Yonkers, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consumer Reports full-time (More than 8 years)

    Pros

    Great Benefits and working hours but that depends on which department you are working for

    Cons

    There are ineffective managers that are leading teams that know nothing about technology or are not technically savvy, yet they are managers. Why is this?

    Advice to Management

    Evaluate some of your technical managers in charge of tech to determine what is there expertise level.


  6. Helpful (6)

    "Terrible & Archaic"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Yonkers, NY
    Former Employee - Anonymous Employee in Yonkers, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Consumer Reports full-time (Less than a year)

    Pros

    Subsidized cafeteria. Good insurance. On-site gym.

    Cons

    Archaic work environment. Flashback to 1950s boys club. Unorganized. Friction between old (employees who have worked there 10+ years and set in unproductive and ineffective work) and new (people who have modern industry skills and want to make a difference).

    Advice to Management

    Pay attention to what's REALLY going on within your departments. Run cultural sensitivity training and enforce professional and legal workplace behavior. Do not tolerate or support combative behavior between employees and departments. Do not retaliate against employees who speak up about combative behavior.


  7. "A mission to be proud of"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Consumer Reports full-time

    Pros

    Great people, excellent benefits and honorable work

    Cons

    Not enough appreciation for institutional knowledge; regularly repeat mistakes.

    Advice to Management

    Don't forget the power of uniqueness and risk taking.

  8. "Company on a digital transformation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consumer Reports full-time

    Pros

    Good work-life balance. Employee wellness is very important to the company, There is a very nice gym.

    Cons

    Depends which department you work for. Some employees have been there over 30 years and some have been there for a few months.


  9. Helpful (15)

    "Don't believe the hype"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Yonkers, NY
    Current Employee - Anonymous Employee in Yonkers, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Consumer Reports full-time (More than 8 years)

    Pros

    pretty good food in cafeteria and decent benefits; ok commute if you live in Westchester

    Cons

    Way, way behind in technology; very antiquated ways of 'managing' employees (i.e., having to physically be in office 5 days a week). Older employees have been fired, forced out or laid off, under the disguise of reorganization. In reality, it's a ruse to get rid of staffers on top of their game professionally and in pay. Never-ending changes in senior management that is totally clueless, like a ship with no rudder. No career path. The HR department keeps posting positive reviews to counter anything negative--believe the negative reviews as they are all true.

    Advice to Management

    None. You guys march to your own drummer and dismiss any suggestions by the people who actually do the work.


  10. Helpful (10)

    "Toxic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Yonkers, NY
    Current Employee - Anonymous in Yonkers, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Consumer Reports full-time (More than 3 years)

    Pros

    Benefits are good. The mission is strong. Consumers need someone to trust. The food is decent. The CEO is a really nice person.

    Cons

    Toxic people are bad for your career and life. There are some nice people at CR but majority of the more seasoned employees at CR are terrible people to interact and work with. Believe the negative reviews, they are true. I attribute this to people battling to keep their jobs secure until they retire, without having to do much work for it.

    Advice to Management

    It is a tough spot to be in, dramatically changing technology and landscape, aging staff with antiquated ideas and philosophies. Advice to upper management, manage your managers.


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