Consumer Reports Reviews | Glassdoor

Consumer Reports Reviews

Updated February 15, 2019
122 reviews

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3.0
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Consumer Reports CEO Marta Tellado
Marta Tellado
51 Ratings

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Pros
Cons
  • "senior management communicates primarily in weasel words" (in 10 reviews)

  • "The competent and professional employees are not allowed by upper management to improve the situation" (in 7 reviews)

More Pros and Cons

  1. Helpful (2)

    "The best company not just for Vets, but for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Information Security Administrator in Yonkers, NY
    Former Employee - Senior Information Security Administrator in Yonkers, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Consumer Reports full-time (More than 3 years)

    Pros

    Work/life balance
    Family environment
    Outstanding leadership
    Flexible hours
    Culture
    Innovative technology
    Benefits
    Non-profit

    Cons

    Smaller company leads to fewer growth opportunities in some departments

    Advice to Management

    Keep on being innovative! The re-branding and all of the work thus far is paying off! Continue to bring on and retain the top talent.


  2. "Great place for service journalism and journalism in the public interest."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Editor
    Current Employee - Editor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consumer Reports full-time (More than 3 years)

    Pros

    Sane levels of work and reasonable deadlines. Compared to the rest of the media world, CR maintains high standards for reporting, has enough people (6 million?) paying a lot for content to let the company keep investing in reporting rather than cutting back. Effective reporting and writing appreciated. No danger that CR's going away anytime soon, unlike so many other outlets. Non-profit.

    Cons

    Not a place for narrative writing, or investigations without a strong consumer pay-off. A kind of crazy amount of bureaucracy and second- and third-guessing compared to any other journalism environment I've ever seen. So much emphasis on revenue (affiliate partnerships, subscriptions) that it can be kind of disheartening.

    Advice to Management

    Push editorial decision-making down the chain. The org is now super-hierarchical (more than years ago, I'm told), without lots of freedom to experiment or even to get day-to-day things done efficiently. CR's has really smart managers, but dealing with the processes can be like wading through chest-high mud.

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Consumer Reports full-time (More than a year)

    Pros

    Very well balanced between work and family

    Cons

    No incentive for hard workers


  4. "No longer a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Yonkers, NY
    Former Employee - Anonymous Employee in Yonkers, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Consumer Reports full-time (More than 3 years)

    Pros

    The mission and the benefits

    Cons

    Everything else. Really, everything else

    Advice to Management

    Not sure they would care for advice


  5. Helpful (3)

    "Great mission that lost its way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Yonkers, NY
    Former Employee - Anonymous Employee in Yonkers, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Consumer Reports full-time (More than 8 years)

    Pros

    Chance to work for a more just and fair marketplace. High editorial standards

    Cons

    Insular non-profit divorced from competitive marketplace breeds siloed power struggles and opportunities for sexual misconduct.

    Advice to Management

    Apply same standards to other companies as you do yourselves. Break up ancient "command and obey" management style. Respect your readers and activists instead of mocking them behind their backs.


  6. Helpful (7)

    "Lack of strategy, total dysfunction"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Consumer Reports full-time

    Pros

    Non profit mission is nice

    Cons

    Complete lack of overall strategy - 20 VP/c level people and not a single one knows what their strategy is, managers who are bullies. Every new person who starts says the job is not what they thought it was going to be. Good people get pushed out / leave all the time, even newer employees (not the ones they'll claim needed to be gotten rid of)


  7. "Fun and easygoing place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Yonkers, NY
    Current Employee - Software Engineer in Yonkers, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Consumer Reports full-time (More than 3 years)

    Pros

    Not too much stress, people are very friendly, decent amount of mingling events.

    Cons

    Not the best tech place to work at.

  8. Helpful (1)

    "The more things change..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits, compensation, visibility. Co workers seem to invest in brand and take pride in achievements. Culture improving slowly.

    Cons

    Sr. Management inability to effectively lead change. Silos. Disconnects in internal communications.

    Advice to Management

    In many marketing & social media areas this company is well behind the curve. Leadership in these areas is sow to change, and often disregards info from the front lines. Listen to the people doing the actual work about what they need and what should change. Killing a very popular brand (Consumerist) b/c you could not find a way to monetize it was a ridiculous moment of ineptitude. Even if you have long term visionary goals, do not skip making short-term logical changes that could have immediate benefit.


  9. Helpful (1)

    "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Consumer Reports full-time

    Pros

    Commute union and purchase products

    Cons

    No respect for the union


  10. Helpful (12)

    "CR is a shadow of its former self"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Consumer Reports (More than 8 years)

    Pros

    The mission and the dedicated staff

    Cons

    Upper management: unable to make decisions, lack of vision and courage, no accountability no standards for professional behavior, no compassion for staff, directionless

    Advice to Management

    Culture flows from top to bottom. Show staff that you are accountable and that you have the courage to "make CR great again"! CR Board of Directors - do something!