Consumer Reports Reviews | Glassdoor

Consumer Reports Reviews

Updated August 10, 2017
105 reviews

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2.9
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Consumer Reports CEO Marta Tellado
Marta Tellado
43 Ratings

105 Employee Reviews

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Pros
  • Work/life balance is very strong (in 17 reviews)

  • CR is a non-profit and donations are up substantially along with digital subscriptions and the recent re-branding initiative was widely celebrated (in 11 reviews)

Cons
  • Never-ending changes in senior management that is totally clueless, like a ship with no rudder (in 9 reviews)

  • Behind the times in the digital age (in 5 reviews)

More Pros and Cons

  1. "Positive Company to work for - except..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Yonkers, NY
    Current Employee - Anonymous Employee in Yonkers, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consumer Reports full-time (More than 8 years)

    Pros

    Great Benefits and working hours but that depends on which department you are working for

    Cons

    There are ineffective managers that are leading teams that know nothing about technology or are not technically savvy, yet they are managers. Why is this?

    Advice to Management

    Evaluate some of your technical managers in charge of tech to determine what is there expertise level.


  2. Helpful (1)

    "Terrible & Archaic"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Yonkers, NY
    Former Employee - Anonymous Employee in Yonkers, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Consumer Reports full-time (Less than a year)

    Pros

    Subsidized cafeteria. Good insurance. On-site gym.

    Cons

    Archaic work environment. Flashback to 1950s boys club. Unorganized. Friction between old (employees who have worked there 10+ years and set in unproductive and ineffective work) and new (people who have modern industry skills and want to make a difference).

    Advice to Management

    Pay attention to what's REALLY going on within your departments. Run cultural sensitivity training and enforce professional and legal workplace behavior. Do not tolerate or support combative behavior between employees and departments. Do not retaliate against employees who speak up about combative behavior.

  3. "A mission to be proud of"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Consumer Reports full-time

    Pros

    Great people, excellent benefits and honorable work

    Cons

    Not enough appreciation for institutional knowledge; regularly repeat mistakes.

    Advice to Management

    Don't forget the power of uniqueness and risk taking.


  4. "Company on a digital transformation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consumer Reports full-time

    Pros

    Good work-life balance. Employee wellness is very important to the company, There is a very nice gym.

    Cons

    Depends which department you work for. Some employees have been there over 30 years and some have been there for a few months.


  5. Helpful (11)

    "Don't believe the hype"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Yonkers, NY
    Current Employee - Anonymous Employee in Yonkers, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Consumer Reports full-time (More than 8 years)

    Pros

    pretty good food in cafeteria and decent benefits; ok commute if you live in Westchester

    Cons

    Way, way behind in technology; very antiquated ways of 'managing' employees (i.e., having to physically be in office 5 days a week). Older employees have been fired, forced out or laid off, under the disguise of reorganization. In reality, it's a ruse to get rid of staffers on top of their game professionally and in pay. Never-ending changes in senior management that is totally clueless, like a ship with no rudder. No career path. The HR department keeps posting positive reviews to counter anything negative--believe the negative reviews as they are all true.

    Advice to Management

    None. You guys march to your own drummer and dismiss any suggestions by the people who actually do the work.


  6. Helpful (7)

    "Toxic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Yonkers, NY
    Current Employee - Anonymous in Yonkers, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Consumer Reports full-time (More than 3 years)

    Pros

    Benefits are good. The mission is strong. Consumers need someone to trust. The food is decent. The CEO is a really nice person.

    Cons

    Toxic people are bad for your career and life. There are some nice people at CR but majority of the more seasoned employees at CR are terrible people to interact and work with. Believe the negative reviews, they are true. I attribute this to people battling to keep their jobs secure until they retire, without having to do much work for it.

    Advice to Management

    It is a tough spot to be in, dramatically changing technology and landscape, aging staff with antiquated ideas and philosophies. Advice to upper management, manage your managers.


  7. Helpful (2)

    "Great Work being done"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Yonkers, NY
    Current Employee - Anonymous Employee in Yonkers, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consumer Reports full-time (More than 10 years)

    Pros

    -Very smart people all aligned around a mission to help consumers
    -People talk about the revolving door on managers-not true. We have added managers, and a few have left, hardly a revolving door. Most added have been in new roles. For the most part they seem solid. Time will tell, like another year or so, if they can be truly great, but they are solid
    -While we did lose some long tenured employees, we are hiring employees with great technical skills and external perspective
    -Perfect time to join a non-partisan media outlet

    Take the negative with a HUGE grain of salt. Most employees are engaged, happy, and very proud to work here.

    Cons

    -Based in Westchester, not NYC
    -Base salaries are high and benefits are very good, but because they are non-profit, bonus plan is nominal

    Advice to Management

    Keep communicating, keep an open mind to employee ideas

  8. Helpful (1)

    "Edgy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Consumer Reports full-time

    Pros

    Beautiful campus, nice cafeteria, onsite gym, mission oriented.

    Cons

    Many workers are on edge, management is notoriously inept. Constant layoffs and firings.

    Advice to Management

    Own up to your mistakes.


  9. "A great place to work at!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Consumer Reports full-time

    Pros

    I really enjoyed working here... I was there at the time of a digital transition. Lot of new faces, lot of learning

    Cons

    Its an old company, so lot of obsolete processes.. other than that it was a wonderful place to work


  10. Helpful (1)

    "Current Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director in Yonkers, NY
    Current Employee - Associate Director in Yonkers, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consumer Reports (More than 3 years)

    Pros

    Wonderful people working hard to do good works.
    Working hard to change and reshape company for digital age

    Cons

    Change is everywhere which naturally cause friction

    Advice to Management

    The board of directors needs to take a step back.


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