Consumer Reports Reviews | Glassdoor

Consumer Reports Reviews

Updated September 17, 2017
106 reviews

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106 Employee Reviews

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Pros
  • Work/life balance is very strong (in 17 reviews)

  • CR is a non-profit and donations are up substantially along with digital subscriptions and the recent re-branding initiative was widely celebrated (in 11 reviews)

Cons
  • Never-ending changes in senior management that is totally clueless, like a ship with no rudder (in 9 reviews)

  • Behind the times in the digital age (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Amazing Organization!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Wonderful, mission-oriented organization with visionary leadership. Passionate about the cause. Care far more about employees than these reviews show. Incredible benefits.

    Cons

    Certain employees do not realize that change is necessary and for the good of this incredible organization.

    Advice to Management

    Keep up the good work. Do not get discouraged by a few disgruntled employees posting on Glassdoor. Most employees love the organization, are behind you 100%, and believe that you are doing all the right things to ensure the future success of an amazing organization.


  2. "Overall good"

    StarStarStarStarStar
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Really enjoyed my internship here.

    Cons

    Slightly unorganized atmosphere, but not terrible

  3. Helpful (11)

    "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Yonkers, NY
    Current Employee - Anonymous Employee in Yonkers, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Consumer Reports (More than 8 years)

    Pros

    Mission is noble and beyond reproach at least for the moment. Expert and independent.

    Cons

    Revolving door of misdirected management with business acumen gone by the wayside. Seasoned veteran employees are consider toxic by management and are easily dealt with by offering voluntary separation packages or laid off under the cloak of restructure. Too much competition in marketplace for similar information to sustain CR's unique value proposition.

    Advice to Management

    An empowered organization is one in which all employees have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success - without this there is chaos and demise.


  4. Helpful (2)

    "Great place to retire"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    35 hour work week. Nice cafeteria, awesome people.

    Cons

    There are maybe a hand full of people that actually work at the company. For the rest of the people it is a cushy union job. It is literally daycare for most of the union members who sit around and hang out for 30 hours a week to collect a paycheck. During my time here they had to force people to come in on Fridays because the entire third floor went missing every Friday. They also put a strict clamp down on overtime because of the rampant overtime abuse. For the people that actually do the work this is very disheartening.

    Advice to Management

    Get rid of the Union it breeds nepotism, laziness and corruption. Promote the workers, everyone knows theres 1 or 2 people that run your IT department. If they leave you are going to have a bad time.


  5. "Terrific place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The new CR creates an environment for continued learning and opportunities for career advancement. Work/life balance is very strong. The current pace of growth is very exciting.

    Cons

    CR needs to keep paving the way for continued growth. Don't allow staff and negative reviews on Glassdoor to hold you back.

    Advice to Management

    Keep on creating change!


  6. Helpful (7)

    "Publishing Systems Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Consumer Reports full-time

    Pros

    Worked with some really great people, got a chance to create some outstanding systems from scratch, many of which are still in use.

    Cons

    Overpoliticized culture, began advocating for specific government policy reforms. "PC" was rampant, promotion opportunities non-merit-based. They went thru a "reorganization" every 2-3 years, as print media became less relevant.

    Advice to Management

    Stop throwing good people out the door, and retaining the underperforming people who are nevertheless skilled as sucking up.


  7. Helpful (15)

    "Re-organizing itself into obscurity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Consumer Reports full-time

    Pros

    Great benefits and schedule, great mission and opportunity for leadership in the field

    Cons

    management is confused about the mission or the organization's role in the world and the importance of consumer information and protection in the marketplace. The missed opportunities and loss of expertise and institutional knowledge is heartbreaking.

    Advice to Management

    listen to the career consumer activists and subject matter/product experts. Re-gain your standing in the industry and re-built and support your technical staff and investigative reporters.

  8. "General Information"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company, consumer centric with very good benefits.

    Cons

    Union environment for non management positions.


  9. Helpful (2)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Yonkers, NY
    Former Employee - Director in Yonkers, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Consumer Reports full-time (More than 5 years)

    Pros

    Corporate environment, smart people, competitive and open to new ideas and testing of course.

    Cons

    Takes a long time for things to be reviewed, at times long term realistic strategy was sidetracked by goals of senior staff.

    Advice to Management

    Take more time to listen to you middle management and support staff and respect their opinions


  10. Helpful (13)

    "Change and Uncertainty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Consumer Reports full-time

    Pros

    CR has a long history of helping consumers make the beat possible decision on a wide variety of products and services - in addition to being at the forefront of consumer protection and safety

    Cons

    CR's direction seems unclear and shaky under the new CEO. Staff changes are endemic and decisions seem to be made based on the opinions of consultants. There's a real danger of losing its core values - sacrificed to efforts to negotiate new distribution technologies instead of believing in what it does best and is its real value to society. They need to be reminded that they are a not-for -profit.


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