Consumer Services Reviews | Glassdoor

Consumer Services Reviews

Updated June 13, 2017
14 reviews

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2.7
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Kathy Taylor
9 Ratings

14 Employee Reviews

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  1. "Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Flint, MI
    Former Employee - Case Manager in Flint, MI
    Doesn't Recommend
    Negative Outlook

    I worked at Consumer Services full-time (More than a year)

    Pros

    Lots of consumers and fair benefit package

    Cons

    Poor culture, leadership and support from supervision

    Advice to Management

    Support manpower and change culture to what culture says it is


  2. "Support coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supports Coordinator in Sterling Heights, MI
    Former Employee - Supports Coordinator in Sterling Heights, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Working with the clients and their families. Some of the seasoned support coordinators were helpful with questions. You were able to make your own schedule.

    Cons

    Very poor management. The office staff was very lazy and would take super long lunches. The caseloads were unmanageable. Leads were never helpful and did not offer any good feedback.

  3. "Love My Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Flint, MI
    Current Employee - Anonymous Employee in Flint, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consumer Services full-time (More than 3 years)

    Pros

    Consumer Services, Inc. offers benefits that can be comparable to other businesses, with having personal and vacation time, along with health insurance, dental, vision, and life insurance. Everyone is very helpful and great to work with. Flexible schedule that is given is awesome!

    Cons

    Communicate changes in a more timely manner. You have to wait for someone to leave the business before the opportunity for advancement is achievable.

    Advice to Management

    Always strive for a positive working environment! The leadership/executive team could benefit from more interaction with staff.


  4. "Love my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consumer Services full-time (More than 8 years)

    Pros

    Life Insurance, vacation and personal time.
    I love my bosses and all the staff I work with. I have had such a great experience with the clinicians and support staff. All willing to help when needed wherever needed. The company is always looking for ways to improve and uses data from surveys, etc. that helps push decisions and changes among the programs.

    Cons

    Great place to work.

    Advice to Management

    Keep up the good work!!!


  5. "the worst agency in Genesee County"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Worker/Case Manager in Flint, MI
    Current Employee - Social Worker/Case Manager in Flint, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Consumer Services full-time

    Pros

    The bonuses you have to kill you self to get.

    Cons

    Every other thing about this agency

    Advice to Management

    Try to work for your staff and not against them


  6. "Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Hillsdale, MI
    Former Employee - Case Manager in Hillsdale, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Consumer Services full-time (More than 5 years)

    Pros

    Great Boss
    Great co-workers unified team with a true desire to be their best and assist clients to the fullest.
    Loved my director who always listened and went to bat for me. Loved Medical Records cause she knew everything and always assisted me. My co-workers were specialist in their own disciplines.
    Absolutely the best place I have ever worked.

    Cons

    Corporate office billing department was a total mess multiple mistakes constantly and frequently resulting in loss or delayed wages. Mistakes often had to be grieved or argued on the part of management. Frequent corrections to many to count and to many to excuse.

    Advice to Management

    Let Rhonda Kibbey run the entire company.


  7. "Extended wait for benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Flexible schedule; adequate electronic equipment provided for job necessities; adequate work space; staff recognition system.

    Cons

    New employees wait one year before being eligible for vacation time and when you resign with notice, they still do not pay out accumulated PTO; appear not to provide COBRA for employees who resign; no retirement savings plan; few opportunities for advancement; 90 day wait for medical benefits.

  8. "Company is struggling due to lack of organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Flint, MI
    Current Employee - Case Manager in Flint, MI
    Doesn't Recommend
    Negative Outlook

    I have been working at Consumer Services full-time (Less than a year)

    Pros

    I love my supervisor and coworkers.

    Cons

    Absolutely everything about this job is not what I was lead to believe in the beginning.


  9. "Changed terms"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supports Coordinator in Grosse Pointe Park, MI
    Former Employee - Supports Coordinator in Grosse Pointe Park, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Consumer Services (Less than a year)

    Pros

    Telecommuting and offered a flexible schedule. Friendly atmosphere. Adequate resources.

    Cons

    Company decided to go from contractual to permanent hire and wanted to offer experienced employees insulting salaries. Very amateur-ish.


  10. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Flint, MI
    Current Employee - Anonymous Employee in Flint, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consumer Services full-time (More than 5 years)

    Pros

    CSI has many opportunities for flexible schedules and is willing to work around school, second jobs and family. They seek to obtain lots of feedback from staff and colleagues are very friendly. Lots of support is offered and management have experience and compassion.

    Cons

    May not be the best place of employment if you are not driven, and used to a fast paced work environment and multitasking

    Advice to Management

    Keep up the good work and listen to your staff, they are key to identifying the needs of the organization and the consumers. Never take for granted their loyalty and dedication to recovery.


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