Consumers Energy Reviews in Jackson, MI | Glassdoor

Consumers Energy Jackson Reviews

Updated January 11, 2018
74 reviews

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Jackson, MI Area

3.6
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Consumers Energy President and CEO John G. Russell
John G. Russell
37 Ratings

74 Employee Reviews

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Pros
  • Most departments encourage and support a healthy work-life balance as well as promoting volunteerism (in 13 reviews)

  • Also, the pay and benefits are good (in 11 reviews)

Cons
  • Nothing beyond work life balance (in 9 reviews)

  • They fire the majority of people they hire in the call center (in 6 reviews)

More Pros and Cons

  1. "Journeyman Lineman"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Journeyman Lineman in Jackson, MI
    Current Employee - Journeyman Lineman in Jackson, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consumers Energy (Less than a year)

    Pros

    Able to work any condition

    Cons

    Bad back from a young age accident


  2. Helpful (1)

    "Use it as a stepping stone then run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Exempt in Jackson, MI
    Current Employee - Exempt in Jackson, MI
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Consumers Energy full-time

    Pros

    Good first job out of college
    Competitive benefits
    Environment focused on continuous improvement

    Cons

    Politics and favoritism - those who have family at the company are more likely to get promoted than those who don't. Those at the company can attest to this when they take a look at who is in leadership positions.
    Mid-level management not fit for roles - your experience at the company is very dependent on your chain of command. The company has many mid-level managers who lack the skills needed to ethically lead a team. Unfortunately senior management is blind to this fact because they are too far removed.
    Poor salary raise structure - you'll make more money if you leave to another company after 1-2 years instead of getting promoted internally. The raise structure at the company requires you to work your way up the job family. If you apply for a position at a certain pay grade and get it, HR won't offer you the listed salary unless you were already at the pay grade right below it. Most likely they'll make you settle for a small increase to your previous salary.

    Advice to Management

    Look at why you're losing your top talent after only a couple years.

  3. Helpful (1)

    "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jackson, MI
    Former Employee - Anonymous Employee in Jackson, MI
    No opinion of CEO

    I worked at Consumers Energy full-time (More than a year)

    Pros

    Competitive Compensation and Benefits offered

    Cons

    Clickquish ! There were elements of the organization the reminded me of high school. It's not always what you know, but who you know.

    Political

    Advice to Management

    Listen, Observe, Stop the politics !


  4. "Great place to work in Jackson"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Contact Analyst in Jackson, MI
    Former Contractor - Contact Analyst in Jackson, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Consumers Energy as a contractor (More than 3 years)

    Pros

    Good work environment, hours and pay. Great people to work with.

    Cons

    Difficulty getting hired on as a permanent employee.


  5. "Engineer I"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee in Jackson, MI
    Former Employee - Anonymous Employee in Jackson, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Consumers Energy full-time (Less than a year)

    Pros

    flexible, Employee Resource Groups, Diverse

    Cons

    Small yearly bonus,
    Specified intervals for advancement


  6. Helpful (1)

    "Well balanced company with plenty of opportunities for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Analyst in Jackson, MI
    Current Employee - Senior Technical Analyst in Jackson, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Consumers Energy full-time (More than a year)

    Pros

    Very professional atmosphere and professional co-workers. Most managers are well concerned with their employees and encourage their employees to keep growing personally and professionally. Most departments encourage and support a healthy work-life balance as well as promoting volunteerism. Good benefit options. Honestly the best big company I've worked for.

    Cons

    Like any big company, some things move slow. They tend to go through a major re-organization every few years which can be a pain, but sometimes it provides extra opportunities to move around for those who like to keep moving so things don't get stale. They are susceptible to cost cutting during warm winters and cool summers, but they take pride in the fact that layoffs are extremely rare.

    Advice to Management

    Don't be afraid to rip the band-aid off when things aren't working. The current re-org they are going through is making strides towards that principle.


  7. Helpful (4)

    "You can't teach old dog new trick"

    StarStarStarStarStar
    • Culture & Values
    • Senior Management
    Current Employee - Anonymous Employee in Jackson, MI
    Current Employee - Anonymous Employee in Jackson, MI
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Consumers Energy full-time (More than 5 years)

    Pros

    Management has rolled out a continuous improvement initiative across the organization. This initiative is a mirror of Toyota Lean principles and was embraced by the management and is currently being waterfalled within the organization.

    The issue is there is a number of employees who find it hard to adapt to change and even so - to document and focus on the issues or problems especially when they are essentially the root of the issue. Even loud and brave enough to say that "we are not TOYOTA and we have always done it this way!"

    Cons

    Appalled by some of the old employees thinking who are either so afraid to work on the issues as they are the obviously the part of the problem and just so idiotic to deny the inevitable.

    Need to get rid of the kool-aid mentality.

  8. "first job"

    StarStarStarStarStar
    Current Intern - Anonymous Intern in Jackson, MI
    Current Intern - Anonymous Intern in Jackson, MI

    I have been working at Consumers Energy as an intern (More than a year)

    Pros

    Company invests in your training and success

    Cons

    Large organization that you feel you can get lost in.


  9. Helpful (1)

    "IT Analyst Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - IT Analyst in Jackson, MI
    Current Intern - IT Analyst in Jackson, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Consumers Energy as an intern (Less than a year)

    Pros

    Relaxed team, great to work with! They give real work to interns, I am doing basically the same thing as the other full time workers. All employees willing to answer questions.

    Cons

    Small city makes for a long commute for those who don't want to live in Jackson.

    Advice to Management

    Give interns a list of resources to learn more about being a full time employee. I have had to search these out on my own.


  10. "Consumers Energy IT Technical Analyst II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Analyst II in Jackson, MI
    Current Employee - Technical Analyst II in Jackson, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Consumers Energy full-time (More than 3 years)

    Pros

    Good work flexibility, overall balanced work life balance culture

    Cons

    Very senior staff population, advancement constrained by years of service


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