Contact Solutions Reviews | Glassdoor

Contact Solutions Reviews

Updated May 20, 2017
16 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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Michael Southworth
5 Ratings

16 Employee Reviews

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  1. "Sr. Principle Architect"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Senior Principal Architect in Herndon, VA
    Former Employee - Senior Principal Architect in Herndon, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Contact Solutions (More than 10 years)

    Pros

    Great culture with a good life-work balance. Work from home opportunities.

    Cons

    Acquired by a bigger company.


  2. "Nice place to work but may change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Technology in Alpharetta, GA
    Current Employee - Information Technology in Alpharetta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Contact Solutions full-time

    Pros

    It's been a great place to work here. Everyone is pretty much helpful and friendly. Benefits are pretty good, and management is nice.

    Cons

    After being recently acquired by a large public company things seem to be changing, but time will tell whether this will be a permanent negative.

    Advice to Management

    Keep up the communication lines. I think overall though the management tries to do a good job with a distributed work force.

  3. "Very good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Reston, VA
    Current Employee - Anonymous in Reston, VA
    Recommends
    Positive Outlook

    Pros

    I worked at Contact Solutions as a contractor and it was one of the best companies
    1. Flexible work hours
    2. Managers trust their employees
    3. People are very friendly and always ready to help
    4. No office politics
    5. Allow working remotely and completely managers trust employees who telecommute
    6. Good pay

    Cons

    I have Nothing to complain.

    Advice to Management

    I don't have any advice to management since I completely worked remotely


  4. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Reston, VA
    Current Employee - Director in Reston, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Contact Solutions full-time

    Pros

    Good people who care about doing the right thing. Great benefits and liberal flextime policy that makes people more productive. New products have considerable potential in the market.

    Cons

    Company operates like a much larger corporation- misses opportunities because it is less nimble that it should be for its size. This may prevent new products from reaching their full potential.

    Advice to Management

    Skeptics don't inspire. Seize the opportunity to leverage some of the vision embodied in the new products and create a mission that employees will believe in.


  5. "Good place to work if you don't mind chaos"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA
    Neutral Outlook
    Approves of CEO

    I have been working at Contact Solutions full-time

    Pros

    Some great ideas are generated

    Cons

    Chaotic workplace with priorities changing daily.

    Advice to Management

    Executives needs to stop fighting among themselves


  6. "Good growing company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Reston, VA
    Current Employee - Sales in Reston, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Contact Solutions full-time (More than 3 years)

    Pros

    good work life balance, not to "big company" so you can be empowered and get things done, talented and committed coworkers.

    Cons

    Sales strategy was lacking but is now headed in the right direction.

    Advice to Management

    Continue to empower managers and individual contributors.


  7. Helpful (1)

    "Great experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reston, VA
    Former Employee - Anonymous Employee in Reston, VA
    Recommends
    Positive Outlook

    I worked at Contact Solutions full-time (More than a year)

    Pros

    Flexible work schedule, great perks, easy-going work environment, good benefits

    Cons

    salary wasn't the most competitive

    Advice to Management

    Be a little more open with employees on company growth and outlook

  8. "turnover issue"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Contact Solutions full-time (More than a year)

    Pros

    social team. solid software product, flexible work arrangements, excellent benefits. Good company for the tech teams.

    Cons

    turnover on sales team, several lawsuits for unpaid commissions. 2 founders have left the company in May 2011 within weeks, bonus and commission payments are never on time and not correct. Would not recommend joining the company.

    Advice to Management

    Follow the advice of the consultants the board hired.


  9. "good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Contact Solutions full-time (More than 5 years)

    Pros

    This is a very empoyee focused company who believes in maintaining a good work life balance and believe in people working remotely on a regular basis.

    Cons

    Company is going through a transition in their core business and has had quite a few management changes recently.


  10. "Short sighted & poor leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I have been working at Contact Solutions full-time (More than 5 years)

    Pros

    lower, mid level employees are sincere.
    working remotely is part of the culture.
    good benefits.

    Cons

    CEO was previously company's CFO. He is a poor communicator, has no strategic vision for the company. He helped the company look good for an acquisition but that is where his talents end.

    Executive leadership simply lacks any vision with the exception of one or two. They spend months coming up with company strategy which they never follow. Another down side is that that policy is never communicated to us workerbees who are actually doing the work.

    Good days for the company are behind it.


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