Container Store Reviews in Dallas-Fort Worth, TX | Glassdoor

Container Store Dallas Reviews

Updated March 21, 2017
67 reviews

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Dallas-Fort Worth, TX Area

3.3
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Container Store CEO Melissa Reiff
Melissa Reiff
2 Ratings

67 Employee Reviews

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Pros
Cons
  • The 50,000 average touted online will not apply to anyone except the managers or senior full time (in 106 reviews)

  • Some benefits are available for part time or "Prime" positions (in 79 reviews)

More Pros and Cons

  1. Helpful (3)

    "Aspirational retailer starting to stumble operationally"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Coppell, TX
    Former Employee - Anonymous Employee in Coppell, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Container Store full-time

    Pros

    The Container Store can be a GREAT place to work. It's partially up to the employee and whether you're wiling to commit to making the place a great place to work. Unless you're seasonal or part-time, you're probably pretty secure in your position.

    If you can do the job, you have a shot at getting it. It very much has a meritocracy to things, but always pay attention to keeping the power players happy. Even if you did nothing wrong, you can be set back significantly with even one passing statement. *Always* be 'on' then good things can happen.

    Cons

    While the company is (and wants to be) a great employer, they also want to be a great employer for their managers. This works well when the manager is good, but if they aren't then they will be given every opportunity to get better. This isn't a bad thing in and of itself, but I watched as many bad managers required years before they 'moved on.' The number of impacted employees was not inconsequential. Years without getting reviews, sniping managers, semi-competent/very confident managers who disliked disagreement. At times it appeared the safest job in the company was to be a manager.

    The company would do well to recognize technological trends as they happen, instead of after they heyday is over. With the level of disruption happening in retail, The Container Store will need to adapt more, and much more quickly, in order to thrive in the changing landscape. And provide quality customer experiences with their online orders - timely shipping, accurate orders, accurate expectations.

    Benefits were okay for a retailer, but if you have a position that doesn't require you to work in retail, the benefits end up looking okay at best. I heard a few new hires be negatively surprised with the benefits. I'm not sure how of if that would have impacted them joining the company.

    Salary freezes are every couple of years now. If you get a promotion, price that in to your expected wage and don't expect to catch up to the correct number in a few years.

    Advice to Management

    Retail is changing and I worry that the company isn't as adaptive as it thinks it is. It has a lot of momentum in a certain direction and the urgency feels lost.

    If you know a manager is struggling, either be willing to provide the support and accountability or own the decision. Ideally the former, but possibly the latter. Halfhearted attempts look tepid and cause skepticism around the management's intentions and competence.

    Stop indexing customer order ship times to the worst performers in the industry. If your employee kept saying they were better than your worst employee, what would you think? Fulfillment shipping times are approximately equal to overstock.com. Read that sentence again.

    With retail trending into online and shipping, this is not a small concern. I'm cheering for you - I really am. I want to see TCS thrive, but I do worry. It was heavily invested in a face-to-face customer model that left it late out of the gates on anything internet. Catching up will be hard.


  2. Helpful (1)

    "Not that great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Coppell, TX
    Former Employee - Customer Service in Coppell, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Container Store full-time (Less than a year)

    Pros

    The job location was beautiful

    Cons

    Employee morale was very low. Management is not concerned with employee development. Management was not friendly. CEO was very friendly and kind.

    Advice to Management

    Please value your employees


  3. Helpful (1)

    "Fun work environment and culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Replenishment/Putaway in Arlington, TX
    Former Employee - Replenishment/Putaway in Arlington, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Container Store full-time (Less than a year)

    Pros

    TCS offers great benefits as well as plenty of company activities throughout the year.
    There is a good work/life balance, overtime is available (during peak seasons) and easy to sign up for.

    Cons

    Pay should be more competitive; the distribution center is located around other warehouses who offer similar benefits but with more pay.
    Tardiness policy could use review; being one minute late is the same as someone who arrives two hours late.


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  5. Helpful (2)

    "culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead in Coppell, TX
    Current Employee - Lead in Coppell, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Container Store full-time (More than 3 years)

    Pros

    love the people i work with

    Cons

    not as employee first as before

    Advice to Management

    supervisors need to help people build their careers better


  6. Helpful (5)

    "Corp office in Coppell"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Coppell, TX
    Former Employee - Anonymous Employee in Coppell, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The corp office is a very laid back relaxed and friendly environment. Base pay is higher than average for this industry. So that is good but benefits are lacking.

    Cons

    This company has HUGE favoritism issues! If you are one of the favorites then you have it made. Training is a joke! Company is extremely unorganized and inconsistent. Too much cool aid drinking! Very FAKE!! Benefits could be better.

    Advice to Management

    Treat everyone equal! Get better benefits! Stop always convincing your employees that they work for such a great company! Bc it is not great! It's just average.


  7. "Working at the container store"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Assistant in Coppell, TX
    Former Employee - Warehouse Assistant in Coppell, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Gave each employee a chance to advance and excel in whatever job you had and did a lot of cross training

    Cons

    On your feet the whole shift you worked!

    Advice to Management

    They could be a little more hands on!


  8. "Better than other part-time retail gigs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Container Store part-time (More than 5 years)

    Pros

    • Better pay than most retail jobs
    • Get to engage with customers and demo while selling fun and useful products
    • Get to work with other amazing people
    • Flexible hours
    • Great employee discount

    Cons

    • Hours can get skimpy during less busy times
    • Not much opportunity for career growth
    • Culture started changing after going public


  9. "Great Part-Time Job!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transition Team in Dallas, TX
    Former Employee - Transition Team in Dallas, TX
    Recommends
    Approves of CEO

    Pros

    Love the people! The Container Store is a great place to work. I would work part-time during school holidays

    Cons

    The hours assigned were early-- my shifts were usually 6am-11am. It wasn't bad once the job started though!


  10. Helpful (5)

    "Once great company, not so great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Distribution Center Associate in Coppell, TX
    Current Employee - Distribution Center Associate in Coppell, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Container Store full-time (More than 3 years)

    Pros

    The people you work side by side with are the one and only good aspect for working at The Container Store. Benefits are average, but better than not having any.

    Cons

    Pay freeze, no 401k match, very poor management at the corporate, store, and distribution level. Company stock tanking, current company vision unsustainable and saddled with major debt.

    Advice to Management

    TCS culture is dead, need to learn how to run a real big business in 2016 not like it is 1990.


  11. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales/Visual Merchandising in Dallas, TX
    Current Employee - Sales/Visual Merchandising in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Wonderful people. Community minded. Great benefits. Excellent training.

    Cons

    Schedule is done a few weeks at a time

    Advice to Management

    Keep up the good work



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