Container Store Reviews | Glassdoor

Container Store Reviews

Updated May 26, 2017
676 reviews

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Full-time Part-time

676 Employee Reviews

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Pros
Cons
  • Training method divides full time staff members into 3 factions causing a sense of certain groups not helping or supporting others (in 109 reviews)

  • Job interview process for part time positions is a joke (in 80 reviews)

More Pros and Cons

  1. Helpful (5)

    "Weird, brainwashy company culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Chicago, IL
    Former Employee - Sales in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Container Store full-time (More than a year)

    Pros

    - Depending on location, can be a fun team to work with
    - Generous discount on products
    - Decent benefits

    Cons

    - They constantly try to remind you how lucky you are to be working there and how great the company is and how no one ever leaves - this is a daily conversation managers will have with you. High pressure to stay.
    - The store-level managers don't seem to be taught how to work with each other or with full-time team leaders - often conflicting directions given, lots of misguided micro-management
    - Way too much pressure to sign customers up for rewards program. They will only recognize achievements in Elfa and POP.

    Advice to Management

    Better training for store-level managers needed


  2. Helpful (4)

    "Fortune list? How?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Time Sales Associate in New York, NY
    Current Employee - Full Time Sales Associate in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Container Store full-time (More than 8 years)

    Pros

    People are great, Store Management is good (till it's pushed by "new Corporate")
    Pay is OK.

    Cons

    Hard to adjust schedule, never a weekend off, no 2 consecutive days off, Pay freeze, 401k freeze,
    Unnecessary overnight schedules before/during holidays. It feels like a prison camp, because you never get a break (weekend, 2 consecutive days off) to enjoy a getaway with friends/family.

    Advice to Management

    Look for a balance that brings money to the company and gives time to live, and enjoy life for employees.


  3. Helpful (3)

    "retail politics, as usual"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in El Segundo, CA
    Former Employee - Anonymous Employee in El Segundo, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Container Store part-time (Less than a year)

    Pros

    the store discount and co-workers

    Cons

    typical retail environment/ politics, managers forget what it's like to be a "little person", expect you to unload a 2,000+ piece truck in 5 hours with a team of 5 people. selling closets is the huge push for the store/company but we aren't paid enough to care about someone buying a $5,000 closet

    Advice to Management

    hire more people for truck, understand that part of keeping us happy includes letting us work with and talk to a buddy


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  5. Helpful (6)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Container Store part-time (More than a year)

    Pros

    Great discounts, fabulous customers

    Cons

    Micro-management, condescending, full-time/management's staff. Part-timers are "get it done" staff with no real leadership or reward.

    Advice to Management

    Hire managers who actually like working with people, know how and want to manage.


  6. Helpful (6)

    "Not that great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Coppell, TX
    Former Employee - Customer Service in Coppell, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Container Store full-time (Less than a year)

    Pros

    The job location was beautiful

    Cons

    Employee morale was very low. Management is not concerned with employee development. Management was not friendly. CEO was very friendly and kind.

    Advice to Management

    Please value your employees


  7. Helpful (4)

    "Was Better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Prime Time Sales Associate in Little Rock, AR
    Current Employee - Prime Time Sales Associate in Little Rock, AR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Container Store part-time (More than a year)

    Pros

    40% Discount on Merchendise and 50% Discounts on ELFA

    Cons

    Management thinks of you as less than the full time employees, high stress for no reason, request you to lift heavy objects on ladders alone. This use to be a completely different atmosphere to work in.

    Advice to Management

    Start trusting the employees you hire, and stop micromanaging. Hire up employees.


  8. Helpful (2)

    "Employees are in clicks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in New Fairview, TX
    Former Employee - Customer Service in New Fairview, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Container Store part-time (More than a year)

    Pros

    Great discounts , cool products

    Cons

    Hard to get help from co-workers, very snobby .

    Advice to Management

    Be out on floor to watch everything. Encourage helping each other.


  9. Helpful (6)

    "Aspirational retailer starting to stumble operationally"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Coppell, TX
    Former Employee - Anonymous Employee in Coppell, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Container Store full-time

    Pros

    The Container Store can be a GREAT place to work. It's partially up to the employee and whether you're wiling to commit to making the place a great place to work. Unless you're seasonal or part-time, you're probably pretty secure in your position.

    If you can do the job, you have a shot at getting it. It very much has a meritocracy to things, but always pay attention to keeping the power players happy. Even if you did nothing wrong, you can be set back significantly with even one passing statement. *Always* be 'on' then good things can happen.

    Cons

    While the company is (and wants to be) a great employer, they also want to be a great employer for their managers. This works well when the manager is good, but if they aren't then they will be given every opportunity to get better. This isn't a bad thing in and of itself, but I watched as many bad managers required years before they 'moved on.' The number of impacted employees was not inconsequential. Years without getting reviews, sniping managers, semi-competent/very confident managers who disliked disagreement. At times it appeared the safest job in the company was to be a manager.

    The company would do well to recognize technological trends as they happen, instead of after they heyday is over. With the level of disruption happening in retail, The Container Store will need to adapt more, and much more quickly, in order to thrive in the changing landscape. And provide quality customer experiences with their online orders - timely shipping, accurate orders, accurate expectations.

    Benefits were okay for a retailer, but if you have a position that doesn't require you to work in retail, the benefits end up looking okay at best. I heard a few new hires be negatively surprised with the benefits. I'm not sure how of if that would have impacted them joining the company.

    Salary freezes are every couple of years now. If you get a promotion, price that in to your expected wage and don't expect to catch up to the correct number in a few years.

    Advice to Management

    Retail is changing and I worry that the company isn't as adaptive as it thinks it is. It has a lot of momentum in a certain direction and the urgency feels lost.

    If you know a manager is struggling, either be willing to provide the support and accountability or own the decision. Ideally the former, but possibly the latter. Halfhearted attempts look tepid and cause skepticism around the management's intentions and competence.

    Stop indexing customer order ship times to the worst performers in the industry. If your employee kept saying they were better than your worst employee, what would you think? Fulfillment shipping times are approximately equal to overstock.com. Read that sentence again.

    With retail trending into online and shipping, this is not a small concern. I'm cheering for you - I really am. I want to see TCS thrive, but I do worry. It was heavily invested in a face-to-face customer model that left it late out of the gates on anything internet. Catching up will be hard.


  10. Helpful (2)

    "Visual Sales"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Container Store part-time (More than 8 years)

    Pros

    Great co-workers - pleasant work environment.

    Cons

    In order to get the most hours - you have to provide open availability, which makes it difficult to have another job unless the hours are after TCS closes or opens.

    Advice to Management

    For the visual merchandising shifts - have people with the physical strength and stamina to put in a six hour shift without "running out of gas".


  11. Helpful (2)

    "Great Company, Dead End Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prime Time Sales Associate in Boca Raton, FL
    Former Employee - Prime Time Sales Associate in Boca Raton, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Container Store part-time (More than a year)

    Pros

    The Container Store sells interesting products, provides excellent training, and has an overall good company culture. It's a pleasant place to work for students and would-be retirees.

    Cons

    However, anyone looking to build a career out of it will have another thing coming. There are little to no opportunities, and those that open up fall to bureaucracy and sheer favoritism.

    Advice to Management

    Don't fake the company culture, be genuine about it.


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