Continental Airlines Flight Attendant Reviews | Glassdoor

Continental Airlines Flight Attendant Reviews

34 reviews

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Flight Attendant

4.0
Star Star Star Star Star
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Approve of CEO
Continental Airlines President and CEO, United Continental Holdings, Inc. Jeffery A. Smisek
Jeffery A. Smisek
11 Ratings

Employee Reviews

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Pros
  • flight benefits, fast paced, people interaction (in 35 reviews)

  • Great travel benefits and working rules (in 32 reviews)

Cons
  • The occult seemed to have taken over the company shortly before the merger with United (in 7 reviews)

  • Middle management was extremely clueless as to the direction of the company (in 9 reviews)

More Pros and Cons

  1. "Flight attendant/purser"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Houston, TX
    Former Employee - Flight Attendant in Houston, TX
    Recommends
    Positive Outlook

    Pros

    I really don't know were to start but i guess if I must pick one a that moment I got to visit destination that I had only read about. I also must say I love people all shapes sizes and personalities. Truly I do!

    Cons

    Long delays which is to be considered and out of control. Passengers generally walked off understanding. I truly belueve people like and want information.

    Advice to Management

    Believe in your people. If you take care of your employees they will without fail will take care of you and will understand.


  2. "Recovery Coach/ Community Health Worker/ CHW"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Flight Attendant in Porter, TX
    Former Employee - Former Flight Attendant in Porter, TX
    Recommends

    I worked at Continental Airlines (More than 10 years)

    Pros

    Meeting people and travelling all over the world.

    Cons

    The hrs. are very long.

  3. Helpful (2)

    "GREAT PLACE TO WORK!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - International Flight Attendant in Houston, TX
    Former Employee - International Flight Attendant in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Continental Airlines full-time (More than 8 years)

    Pros

    Great travel benefits and working rules. Great pay and co-workers were the BEST in the business.

    Cons

    Some short overnight trips and being on "reserve" for the beginning of my career as a Flight Attendant. Also, the company has completely changed and the service has gone down hill since merger with United Airlines.

    Advice to Management

    United Airlines name, reputation, and the inflight employees have damaged the wonderful reputation Continental had as a hometown airline! Continental had the best service and ground crews. Now with the injection and combination of the United employees, things have gone down hill. I am sad for the Seasoned veteran Employees who worked so hard to make the reputation for CAL and in one stroke of a pen from executives have ruined it by merging with UAL. The tail may be the same but the company sure isn't. The ratings below are for CONTINENTAL NOT United.


  4. "The most wonderful place and people to work with."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Cleveland, OH
    Former Employee - Flight Attendant in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Continental Airlines full-time (More than 10 years)

    Pros

    You meet so many new people.

    Cons

    Having to get used to the customers being so rude.

    Advice to Management

    Hire only Flight Attendants that have been flying for at least 5 years to be managers.


  5. Helpful (2)

    "Flight Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in San Francisco, CA
    Current Employee - Flight Attendant in San Francisco, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Continental Airlines full-time (Less than a year)

    Pros

    - Bases available - EWR, IAH, CLE, IAD, DEN, ORD, LAX, SFO ( subject to change, open only when there is a need)
    - Guarantee 83 hours on reserve

    Cons

    - Days off as reserve (10 days off as reserve but company can move 6 of those 10 days)
    - Reserve call out system - (2) 4 hour on call periods, or 8 hour on call, or 24 hour on call.
    - On reserve for the whole month
    - If you are Quick Called, you must be in the airport within 2 hours
    - 1K/GS customers get first choice of meal inflight, and are seated in the last row of first class,

    Advice to Management

    - How do you expect inflight crew to sell more food/alcohol for, when we are not given any commission for it.
    - The GS customers think they have too much power, and the company already know that because Inflight has been complaining about it, but they are not doing anything about it.
    - Live a few days in our shoes and let's see if the way you want us to provide customer service works.
    - Tell catering to come on board with us on our flights, and let's see if their cooking instructions work.
    - Since merging with United, Continental customers and workers are have seen a decline with customer service.
    - Stop short staffing flights, we need more FAs to provide the customer service you want.
     - Bring back Gordon Bethune


  6. Helpful (1)

    "CAL"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Newark, NJ
    Former Employee - Flight Attendant in Newark, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Continental Airlines full-time (More than 3 years)

    Pros

    They provided an amazing product and were composed of the best flight attendants

    Cons

    After the merger many managers started making life harder for the staff out of fear for their job. The quality of the product CAL offered dropped

    Advice to Management

    With any merger your people are likely to get scared. Ensure the quality of the treatment of the people who provide your product/future product. It will benefit you in the end.


  7. Helpful (3)

    "Experience in Continental Airlines, Inc."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - International Flight Attendant in Newark, NJ
    Former Employee - International Flight Attendant in Newark, NJ
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Continental Airlines full-time (More than 10 years)

    Pros

    When Gordon Bethune was the CEO it was truly the best place to work.

    Cons

    Now that it merged with United it no longer is the best place to work.

  8. "Working experiences at Continental Airlines"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Newark, NJ
    Former Employee - Flight Attendant in Newark, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Continental Airlines (More than 10 years)

    Pros

    Travel benefits, discount offered from various companies, great friends.

    Cons

    No time for family, be on call first few years during reserve status

    Advice to Management

    Great management team


  9. Helpful (2)

    "Use to be a Flight Attendant and enjoyed working for the company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Former Employee - Flight Attendant in Denver, CO
    Former Employee - Flight Attendant in Denver, CO
    Recommends
    Approves of CEO

    I worked at Continental Airlines full-time (More than 5 years)

    Pros

    My schedule was great, I enjoyed flying.

    Cons

    Being on Reserve is hard.


  10. "customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Houston, TX
    Former Employee - Flight Attendant in Houston, TX
    Recommends
    No opinion of CEO

    I worked at Continental Airlines full-time (More than 5 years)

    Pros

    Great travel benefits at that time.... though with the merge I think a lot of commuting issues came up.

    Cons

    Hard on the family life but if you can endure your time on reserve I believe the schedulers at my time of employment were willing to work with trades and other issues that arose. BUT if you are on reserve they find ways to try & trick you . KNOW YOUR UNION.