Continental Airlines Reviews | Glassdoor

Continental Airlines Reviews

Updated August 12, 2018
254 reviews

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3.5
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Continental Airlines President and CEO, United Continental Holdings, Inc. Jeffery A. Smisek
Jeffery A. Smisek
98 Ratings

254 Employee Reviews

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Pros
  • "Felt like a team or a family, pride in product, free flight benefits, diversity" (in 36 reviews)

  • "Great travel benefits and working rules" (in 33 reviews)

Cons
  • "Middle management was extremely clueless as to the direction of the company" (in 9 reviews)

  • "management went downhill when they merged with United" (in 5 reviews)

More Pros and Cons

  1. "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Recommends
    Disapproves of CEO

    I worked at Continental Airlines full-time (More than 5 years)

    Pros

    Travel the world , great flying and health benefits , non traditional schedule

    Cons

    Being on reserve status


  2. "Former Best Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    No opinion of CEO

    I worked at Continental Airlines full-time (More than 10 years)

    Pros

    With all the ups and downs within the Airline Industry, Continental Airlines persevered and went from earning the worst customer service reputation to one of the Top 100 Best Places to Work.

    Cons

    Unfortunately United Airlines not caught on that in order to make customers happy, you need to make the employees happy. As soon as Leadership proves they are willing to do that, nothing will change.

    Advice to Management

    Get your hands dirty right there on the front line. Work along side employees and get a taste of how each decision made affects them on a day-to-day basis

  3. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Continental Airlines full-time

    Pros

    Opportunities to grow and expand

    Cons

    Lay overs, food, traveling alot, away from family and really low pay


  4. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Continental Airlines full-time

    Pros

    Felt like a team or a family, pride in product, free flight benefits, diversity

    Cons

    Consultants and shifts in company direction take up valuable resources and add to workload in nonproductive ways


  5. "Anticipation"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Continental Airlines full-time

    Pros

    Job Security Health Benefits Retirement Benefits

    Cons

    Incentives Discount Access Work load Customer Service


  6. "Inflight crew member"

    StarStarStarStarStar
    Former Employee - Flight Attendant in Tamuning, GU
    Former Employee - Flight Attendant in Tamuning, GU

    I worked at Continental Airlines full-time (More than 10 years)

    Pros

    Diverse group of employees who work well with one another. Excellent travel benefits

    Cons

    Commuting to and from home base may be a hassle especially during peak travel dates


  7. "Great process to go thru"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Houston, TX
    Former Employee - Sales Manager in Houston, TX
    Recommends
    Approves of CEO

    I worked at Continental Airlines full-time (More than a year)

    Pros

    Quick and efficient decision making

    Cons

    Personal time was lost ....

    Advice to Management

    None

  8. Helpful (1)

    "Worked at CAL for 20 terrific Years, met LOTS of friends around the world, Was a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Positive Outlook
    Disapproves of CEO

    I have been working at Continental Airlines full-time (More than 5 years)

    Pros

    Gordon Bethune, was without doubt the very best thing that CAL ever had..

    Cons

    UNITED is the DEATH of CAL, Airline will never be the same.

    Advice to Management

    No longer around to really comment on this one... Good move to get rid of Jeff Smisnek, the schmuck... I think he was a POS.


  9. "Assistant Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Director in Cleveland, OH
    Former Employee - Assistant Director in Cleveland, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Continental Airlines full-time (More than 10 years)

    Pros

    Great culture, great co-workers. Management Team always supportive. Teamwork exceptional. Fast paced numerous opportunities for growth

    Cons

    Work life balance can be tested but when you have a passion for accomplishments it’s your responsibility to manage that aspect.

    Advice to Management

    Keep supporting a great frontline workforce.


  10. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Aircraft Maintenance Technician in Newark, NJ
    Current Employee - Aircraft Maintenance Technician in Newark, NJ
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Continental Airlines full-time (More than 10 years)

    Pros

    Great place to work lots of friendly employees

    Cons

    Merger was a big mistake

    Advice to Management

    Keep employees happy by thanking them always


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