Continental Airlines Reviews | Glassdoor

Continental Airlines Reviews

Updated January 22, 2017
53 reviews

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3.0
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Continental Airlines President and CEO, United Continental Holdings, Inc. Jeffery A. Smisek
Jeffery A. Smisek
16 Ratings

53 Employee Reviews

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Pros
  • flight benefits, fast paced, people interaction (in 35 reviews)

  • Great travel benefits and working rules (in 32 reviews)

Cons
  • The occult seemed to have taken over the company shortly before the merger with United (in 7 reviews)

  • Everything is based on seniority-but this is the same of any airline-not specific to Continental (in 4 reviews)

More Pros and Cons

  1. "Communication"

    Star Star Star Star Star
    Former Freelancer - Ramp Agent in Washington, DC
    Former Freelancer - Ramp Agent in Washington, DC

    I worked at Continental Airlines (More than a year)

    Pros

    fringe benefits were some pros about the company

    Cons

    Lack of guidance by supervisors

    Advice to Management

    Integrity goes along way in being leadership roles


  2. "Ramp lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Neutral Outlook

    I have been working at Continental Airlines full-time

    Pros

    You work with great people who care

    Cons

    Management like to micro manage, making you feel worthless

    Advice to Management

    Treat your employees better, give them the power back to run the operation.They know what to do! Not a piece of paper


  3. "Currently United Airlines"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Sales in Northglenn, CO
    Former Employee - General Sales in Northglenn, CO
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Continental Airlines part-time (More than 10 years)

    Pros

    ability to move around in company and try what is best for you, but it takes time. Years, everything is based on seniority.

    Cons

    micromanagement on call centers, customers complain constantly about everything from late flights to seat selection. you must be very customer oriented.

    Advice to Management

    back up your agents. It is hard to go by rules when management rewards customers who complain. It is not our frequent flyers who are always complaining.


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  5. "customer service agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Portland, OR
    Former Employee - Customer Service Representative in Portland, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Continental Airlines (More than 5 years)

    Pros

    flight benefits, fast paced, people interaction

    Cons

    not flexible in part time work schedules


  6. Helpful (1)

    "Once we were great"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Pensacola, FL
    Former Employee - Anonymous Employee in Pensacola, FL
    Recommends
    Disapproves of CEO

    I worked at Continental Airlines (Less than a year)

    Pros

    Great coworkers and flexibility. I enjoyed every aspect of my job. We felt valued.

    Cons

    The new management chipped away at morale. What was once a great place to work became dreadful.

    Advice to Management

    Invest in your employees, happy employees invest in there career thus happy passengers. The end result customer loyalty.


  7. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ASA/Gate Agent in San Juan, PR
    Former Employee - ASA/Gate Agent in San Juan, PR

    Pros

    Friendly environment, great co-workers
    Trainings were very useful and complete
    A company with great values

    Cons

    Unprofessional and under trained Management


  8. "Airline job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airport Sales Agent in Salt Lake City, UT
    Former Employee - Airport Sales Agent in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Travel benefits, great coworkers, flexible schedule and easy to trade off shifts and pick shifts up.

    Cons

    Benefits became increasingly expensive each year. It takes several years to make good salary. Limited career mobility outside of hub airports.

    Advice to Management

    Shouldn't have merged with United.


  9. "GSE TECHNICIAN"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Continental Airlines full-time

    Pros

    Perks ,flying benefits, strong union, day trades

    Cons

    The company merged with United airlines


  10. "very poor service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX
    Recommends
    Positive Outlook

    I worked at Continental Airlines (More than 8 years)

    Pros

    Decent pay,benefits,good coworkers,flight benefits,you trade your days to be off, pick up days to work

    Cons

    Not enough help on the ramp, part time workers dont get time and half or double time for working past there shift. Just straight time.

    Advice to Management

    Treat everyone fairly


  11. "Sales"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Newark, NJ
    Former Employee - Anonymous Employee in Newark, NJ
    Doesn't Recommend
    Neutral Outlook

    I worked at Continental Airlines full-time (More than 3 years)

    Pros

    Good benefits but high cost

    Cons

    Hours are too long to have a life



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