Continental Airlines Reviews | Glassdoor

Continental Airlines Reviews

30 reviews

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4.1
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Continental Airlines President and CEO, United Continental Holdings, Inc. Jeffery A. Smisek
Jeffery A. Smisek
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Pros
Cons
  • The occult seemed to have taken over the company shortly before the merger with United (in 7 reviews)

  • Middle management was extremely clueless as to the direction of the company (in 9 reviews)

More Pros and Cons

  1. Helpful (1)

    "Continental is the best US carrier to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Aircraft Mechanic in Orlando, FL
    Current Employee - Aircraft Mechanic in Orlando, FL
    Recommends
    Approves of CEO

    Pros

    A company with good leadership and vision towards the future. They seem to proactive instead of reactive to the pit falls of the industry.

    Cons

    It is an Airline and like all of the otheree carriers the airline business is tough one.

    Advice to Management

    Keep making customer service number one. We are still full service and not a low cost carrier. Keep it up


  2. Helpful (2)

    "Continental is a leader among airlines as a place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - B757/B767 First Officer/Pilot in Newark, NJ
    Current Employee - B757/B767 First Officer/Pilot in Newark, NJ
    Recommends
    Approves of CEO

    Pros

    Continental Airlines has a great corporate culture. Employees on the whole are respectful toward each other. Continental Airlines also has one of the best airline management teams.

    Cons

    Contnental Airlines is still subject to the downsides of the industry. Management is quick to pass on pay cuts, and very slow to provide raises.

    Advice to Management

    With oil at $40 a barrell it is time to give employees some raises. Additionally a major motivator of your employees is nonrev pass travel. As loads increase, you should consider giving each employee two sets of positive space first class passes.

  3. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Houston, TX
    Current Employee - Flight Attendant in Houston, TX
    Recommends
    Approves of CEO

    Pros

    I get to travel all over the world and get paid for it.
    I also meet all kinds of people from all walks of life, and I enjoy working with my coworkers.

    Cons

    Since I don't live at my base, I have to commute.

    Advice to Management

    none


  4. "Continental Airlines is the best!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - International Service Manager in Newark, NJ
    Current Employee - International Service Manager in Newark, NJ
    Recommends
    Approves of CEO

    Pros

    Great morale, and flexibility of schedule.

    Cons

    Lot's of time away from home, and holidays missed.

    Advice to Management

    Get us some big airplanes, and lets expand more internationally!!!!


  5. "Continental Airlines is a great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Manager in Houston, TX
    Current Employee - Customer Care Manager in Houston, TX
    Recommends
    Approves of CEO

    Pros

    Flexibility is the best reason to work for Continental Airlines

    Cons

    Pay isn't the greatest because of 9/11. But it is getting better

    Advice to Management

    Keep doing the job you are doing


  6. "Senior Management Sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gate Agent in Houston, TX
    Current Employee - Gate Agent in Houston, TX
    Recommends
    Approves of CEO

    Pros

    Benefits. Travel. Flexability. Pay is decent for what we do.

    Cons

    Senior management at Houston Airport. Senior Director, Assistant Directors and hub Mangagers all need to be replaced.

    Advice to Management

    Stay at work once in a while and appreciate your employees. Employees not Equals or Hub Managers. It seems like the A.D.s a re always playing golf or leaving once the Senior A.D or Vp is gone and then they pull a hub Manager to cover them so they can leave. They are Over paid and all they do is shoot e-mails back and fourth.


  7. Helpful (1)

    "Listen."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Houston, TX
    Current Employee - Supervisor in Houston, TX
    No opinion of CEO

    Pros

    You just can't get the jet fuel out of your blood. Out of all the big 5 airlines, Continental is the best, but has a ways to go to be equatible to middle management.

    Cons

    Over 10 years since a pay increase, in fact it has decreased. Benefits are starting to disappear, and the Dignity is certainly on the downside. I don't think our executives listen to employees ideas anymore. They have their own ideas and be damned the employees ideas.

    Advice to Management

    Listen to the ideas given by employees. In our cabin since we are steadfast on the checked bag policy we must figure out something about pillows and blankets.
    The ideal would be to eliminate these special charges and separate ourselves from the rest of the pack. We are losing bookings to Southwest due to this in markets we compete. People are actually OK with making stops and changes of planes to keep from paying added fees. It creates ill will with our passengers and on full flights our passengers are fighting each other for overhead space.

  8. Helpful (1)

    "Overall a good place to work - but why are you in this industry?"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Dispatcher in Houston, TX
    Current Employee - Flight Dispatcher in Houston, TX
    Recommends
    Approves of CEO

    Pros

    Flexability in Schedule with day/shift trades. Travel Benefits (when you can get on a flight...they are always so full when you want to go someplace.)

    Cons

    Shift Work - 24/7 operation. No Holidays off for several years until you get seniority.

    Advice to Management

    Keep us #1
    How can we fix the delays in EWR? It's affecting my on time bonus checks


  9. Helpful (2)

    "A great place to work if you are interested in flight benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager Technology in Houston, TX
    Former Employee - Manager Technology in Houston, TX
    Approves of CEO

    Pros

    Flight benefits are great if you can get on a flight and not bothered by standby. CO also offers benefits to domestic partners.

    Cons

    Low pay versus similar jobs on the market and there is little opportunity for career advancement

    Advice to Management

    Senior management should be required to take more courses on leadership and mentoring. Many in senior management roles have the work skills but not the people skills.


  10. Helpful (2)

    "A Continental Flight Attendant's view from the sky."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Houston, TX
    Current Employee - Flight Attendant in Houston, TX
    Recommends
    Approves of CEO

    Pros

    Best reasons to work for Continental are the Benefits, Work Schedule and People I work with!!

    Cons

    Schedules change every month and base on senority you may have to work Holidays. However, there is always a way to change your schedule to hold days off. Dealing with Passengers who are not familar with the rules of the airline industry and become confrontational is hard to deal with. Carry on baggage has been an issue during boarding. Also having to deal with cramped seating during a long, full flight.

    Advice to Management

    Provide more comfort in coach class seating. Provide a better boarding system to help out Flight Attendants and Agents during the boarding phase of flight. Better on-time for everyone involved! Extra large passengers in smaller seats need to be dealt with outside of the aircraft due to the embarrassment of the passenger and those around them in close proximity...also, not all flight attendants know how to deal with this professionally.