Continental Airlines Reviews | Glassdoor

Continental Airlines Reviews

Updated February 17, 2017
243 reviews

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243 Employee Reviews

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Pros
  • flight benefits, fast paced, people interaction (in 35 reviews)

  • Great travel benefits and working rules (in 32 reviews)

Cons
  • The occult seemed to have taken over the company shortly before the merger with United (in 7 reviews)

  • Everything is based on seniority-but this is the same of any airline-not specific to Continental (in 4 reviews)

More Pros and Cons

  1. "customer service agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Portland, OR
    Former Employee - Customer Service Representative in Portland, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Continental Airlines (More than 5 years)

    Pros

    flight benefits, fast paced, people interaction

    Cons

    not flexible in part time work schedules


  2. "Recovery Coach/ Community Health Worker/ CHW"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Flight Attendant in Porter, TX
    Former Employee - Former Flight Attendant in Porter, TX
    Recommends

    I worked at Continental Airlines (More than 10 years)

    Pros

    Meeting people and travelling all over the world.

    Cons

    The hrs. are very long.


  3. "Don't drink the kool-aid."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Houston, TX
    Former Employee - Operations in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Continental Airlines full-time (More than 10 years)

    Pros

    It was steady employment and you could travel if you were able to get back home. That's about it.

    Cons

    Dignity and respect only existed for a select few.

    Advice to Management

    Suggest a complete reassessment of middle management and supervisors. There really are a lot of unprofessional individuals in some key positions. In my own observation during the decade I worked there, it did not matter how well you did your job. You were judged by whether you were in the good graces of your immediate supervisor. It was horrible. I left several years ago having simply had enough. The "Go Forward Plan" was, and I can only speak of my departments only, an empty document as it pertained to working conditions and treatment.


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  5. "Great Company and Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    Pros

    Real team atmosphere, unique benefits (ability to travel), positive experience, global exposure.

    Cons

    Compensation and lack of advancement opportunities.


  6. "The good and the bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Gordon to see you at the time build a awesome company to work for, unfortunately Jeff Smisek tore down what he built

    Cons

    Jeff Smisek on the company emerged continental being united together to create horrible airline so I left and then retired 10 years early

    Advice to Management

    Take care of your employees and I'll take care of the company


  7. Helpful (1)

    "Once we were great"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Pensacola, FL
    Former Employee - Anonymous Employee in Pensacola, FL
    Recommends
    Disapproves of CEO

    I worked at Continental Airlines (Less than a year)

    Pros

    Great coworkers and flexibility. I enjoyed every aspect of my job. We felt valued.

    Cons

    The new management chipped away at morale. What was once a great place to work became dreadful.

    Advice to Management

    Invest in your employees, happy employees invest in there career thus happy passengers. The end result customer loyalty.


  8. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ASA/Gate Agent in San Juan, PR
    Former Employee - ASA/Gate Agent in San Juan, PR

    Pros

    Friendly environment, great co-workers
    Trainings were very useful and complete
    A company with great values

    Cons

    Unprofessional and under trained Management


  9. "Airline job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airport Sales Agent in Salt Lake City, UT
    Former Employee - Airport Sales Agent in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Travel benefits, great coworkers, flexible schedule and easy to trade off shifts and pick shifts up.

    Cons

    Benefits became increasingly expensive each year. It takes several years to make good salary. Limited career mobility outside of hub airports.

    Advice to Management

    Shouldn't have merged with United.


  10. "Corporate Sales Manager"

    Star Star Star Star Star
    Former Employee - Corporate Sales Manager in Cleveland, OH
    Former Employee - Corporate Sales Manager in Cleveland, OH

    I worked at Continental Airlines (More than 10 years)

    Pros

    Most rewarding experience and best overall airline company to work for. Great culture and team work. Communication was great and benefits were awesome.

    Cons

    No wage increase since 2001... wages frozen after 911.


  11. "Continental Airlines"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in San Francisco, CA
    Former Employee - Sales Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Continental Airlines (More than 10 years)

    Pros

    Positive, get things done culture. People valued.

    Cons

    Industry pressures in early 2000's



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