Continental Airlines Reviews | Glassdoor

Continental Airlines Reviews

Updated January 22, 2017
53 reviews

Filter

Filter


53 Employee Reviews

Sort: Popular Rating Date

Pros
  • flight benefits, fast paced, people interaction (in 35 reviews)

  • Great travel benefits and working rules (in 32 reviews)

Cons
  • The occult seemed to have taken over the company shortly before the merger with United (in 7 reviews)

  • Everything is based on seniority-but this is the same of any airline-not specific to Continental (in 4 reviews)

More Pros and Cons

  1. "Fun company with great benefits but hierarchical and bureaucratic"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Continental Airlines full-time

    Pros

    Flight benefits, interesting work, diverse workforce, company events

    Cons

    Behind the times work processes, occasional bad hires, management leadership is limited

    Advice to Management

    Spend more time understanding your customers' issues and fix them


  2. "Average to above average experience as airline pilot"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - B777 Captain in Newark, NJ
    Former Employee - B777 Captain in Newark, NJ
    Recommends
    Neutral Outlook

    Pros

    Managers and execs make all the difference. Most airline managers quickly forget the reason for successes as those experienced by Gordon Bethune, who really turned the company around.

    Cons

    Like all airlines, managers come and go. Employees generally stay through it all, good times and bad due to non transferable seniority.

    Advice to Management

    Give employees the confidence, the responsibility and the authority to take care of passengers. Run an on time airline.


  3. "great bennies,"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Scheduler in Chicago, IL
    Current Employee - Crew Scheduler in Chicago, IL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Continental Airlines full-time (More than a year)

    Pros

    flight bennies, medical, time off, compensation

    Cons

    management needs to be restructured

    Advice to Management

    treat people fairly


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "great until gordon left"

    Star Star Star Star Star
    Former Employee - Reservations in Salt Lake City, UT
    Former Employee - Reservations in Salt Lake City, UT

    I worked at Continental Airlines part-time (More than 10 years)

    Pros

    morale can swing up or down. it was great with a great ceo (bethune) and lousy after that

    Cons

    small profit margin means always counting the beans

    Advice to Management

    be more aggressive with early out retirement offers so you can cycle out your more senior people and lower your average labor rate.


  6. "very fun"

    Star Star Star Star Star
    Current Employee - Flight Attendant
    Current Employee - Flight Attendant
    Recommends

    I have been working at Continental Airlines full-time

    Pros

    flight benefits, crews, customers, touring the world, overnights

    Cons

    crews, bases, senior mamas. per diem is low, transferring is hard

    Advice to Management

    be realistic with newhires on how hard it is to find a place after training...maybe allow them to speak with other classes during training.


  7. "Was furloughed"

    Star Star Star Star Star
    Former Employee - International Reservationist in Tampa, FL
    Former Employee - International Reservationist in Tampa, FL

    I worked at Continental Airlines full-time (More than a year)

    Pros

    I loved working in reservations. the flight benefits were great too.

    Cons

    I got laid off because of the bad economy

    Advice to Management

    get unionized


  8. "It's fine"

    Star Star Star Star Star
    • Work/Life Balance
    Former Intern - Human Resources in Baltimore, MD
    Former Intern - Human Resources in Baltimore, MD
    Recommends
    No opinion of CEO

    I worked at Continental Airlines as an intern (More than a year)

    Pros

    Fee for travel (not airfare) on standby for pleasure travel.

    Cons

    Flying standby means being granted a seat on your flight after all paying passengers have been awarded their seat and after every employee with an earlier hiring date than you have been awarded their standby seat. Good luck ever getting on the airplane. If the aircraft or flight cancels, you're on your own merit and can be stuck for days.


  9. Helpful (2)

    "Flight Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in San Francisco, CA
    Current Employee - Flight Attendant in San Francisco, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Continental Airlines full-time (Less than a year)

    Pros

    - Bases available - EWR, IAH, CLE, IAD, DEN, ORD, LAX, SFO ( subject to change, open only when there is a need)
    - Guarantee 83 hours on reserve

    Cons

    - Days off as reserve (10 days off as reserve but company can move 6 of those 10 days)
    - Reserve call out system - (2) 4 hour on call periods, or 8 hour on call, or 24 hour on call.
    - On reserve for the whole month
    - If you are Quick Called, you must be in the airport within 2 hours
    - 1K/GS customers get first choice of meal inflight, and are seated in the last row of first class,

    Advice to Management

    - How do you expect inflight crew to sell more food/alcohol for, when we are not given any commission for it.
    - The GS customers think they have too much power, and the company already know that because Inflight has been complaining about it, but they are not doing anything about it.
    - Live a few days in our shoes and let's see if the way you want us to provide customer service works.
    - Tell catering to come on board with us on our flights, and let's see if their cooking instructions work.
    - Since merging with United, Continental customers and workers are have seen a decline with customer service.
    - Stop short staffing flights, we need more FAs to provide the customer service you want.
     - Bring back Gordon Bethune


  10. "Continental was a great company, United's ways and methods are prevailing."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Disapproves of CEO

    Pros

    The culture and teamwork. displayed on a daily basis.The travel benefits along with the excitement of working for a great airline.

    Cons

    Underpaid compared to industry standard. Management has their favorites, .Promotions are given to those who are liked and not always the most qualified.


  11. "Started off Great but then....."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Analyst in Houston, TX
    Former Employee - Senior Financial Analyst in Houston, TX
    Recommends
    No opinion of CEO

    Pros

    -Work-Life balance was incredible. Time off is very flexible, whenever needed. The first manager I had would let us go early sometimes for happy hour! (too bad things didnt' stay that way)
    -Travel benefits are unmatched.
    -Lot of good people to work with (depending on group)

    Cons

    -Salary was mediocre compared to industry average. Lot of "new hires" fresh out of college.
    -Difficult to move up the ladder.
    -A lot depends on the group you are in. My first team was incredible, I loved it. Then they had cutbacks and I moved into a group that was horrible. Can be "clickish".

    Advice to Management

    Don't get caught up in the corporate madness. Remember your employees are what run your company.



Showing 53 of 247 reviews
Reset Filters