Continental Secret Service Bureau Reviews | Glassdoor

Continental Secret Service Bureau Reviews

Updated July 7, 2017
33 reviews

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2.6
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Scott P. Wunder
14 Ratings

33 Employee Reviews

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  1. "Security Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toledo, OH
    Current Employee - Anonymous Employee in Toledo, OH

    I have been working at Continental Secret Service Bureau full-time (More than 10 years)

    Pros

    The company has several different job sites in all kinds of industries. I went through a couple before o found the right fit. They will work with you schedule etc.

    Cons

    Sometimes the hours are long and most of the work is nights and weekends.

    Advice to Management

    Listen to you employees.


  2. "This place sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Officer in Findlay, OH
    Former Employee - Security Officer in Findlay, OH

    I worked at Continental Secret Service Bureau full-time (Less than a year)

    Pros

    Decent pay at some sites, the job still sucks

    Cons

    Horrible supervision, they will fire you before giving you a heads up & they won't tell you what you did wrong

    Advice to Management

    Quit y'all job cause y'all all suck

  3. "Security Guard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Guard in Toledo, OH
    Former Employee - Security Guard in Toledo, OH
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Steady job that can pay decently

    Cons

    Upper management and the older workers treat you like your nothing and don't appreciate the new comers. Hard to work your way up the latter in this business


  4. Helpful (1)

    "Field Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Supervisor in Toledo, OH
    Former Employee - Field Supervisor in Toledo, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Continental Secret Service Bureau full-time (More than a year)

    Pros

    If you need a job apply

    Cons

    Its the worst supervised job ever. No background checks and the senior staff treats you like dirt.

    Advice to Management

    Sell the company


  5. "GREAT"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Awesome training, well payed.

    Cons

    Nothing bad to say literally.

    Advice to Management

    Keep up the good work.


  6. Helpful (1)

    "Terrible Communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Guard in Lorain, OH
    Former Employee - Security Guard in Lorain, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Continental Secret Service Bureau part-time (More than a year)

    Pros

    You get to sit down and do just about nothing depending on the assignment your on

    Cons

    Terrible communication, if you have to do patrol, they dont pay you for the actual mileage you travel in the eight hour shift, they dont pay enough for mileage and ware on your vehicle. They need to invest in 1 vehicle that is used for all patrol shifts. Your dont get enough uniform shirts or pants so youre washing your uniforms every other day

    Advice to Management

    Have better communication all together with site supervisors and better understanding that your security guards are not paid enough. I worked with a guy that has been there over 5 years and still hasnt got a raise and has had to replace there car about 3 different times.


  7. "Proud to be with this company! Excellently ran and very nice people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Officer in Toledo, OH
    Current Employee - Security Officer in Toledo, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Continental Secret Service Bureau full-time (Less than a year)

    Pros

    40+ hours a week.
    Option to be on-call
    Discovering different places and protecting them
    24/7 dispatch that will answer your questions anytime
    Very caring supervisors who treat you as a human

    Cons

    None that I can think of. I have really been enjoying working for this company.

    Advice to Management

    Keep it up!

  8. "Decent for a glorified clerical worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy work alot of memorization $10 an hour is not excellent but decent.

    Most people who work at the site i guard are very nice and often try to encourage hit to apply for that company claiming better pay.

    Cons

    You are more or less a clerical worker that calls himself a guard. You have to do alot of paperwork, the office for my site (client not cssb) gets angry if the staple is in the wrong place even if only 1mm off.

    0 contact with the regional manager she rarely answers calls or returns voice-mail.

    Need a uniform mended or want a second one? Good luck the uniform department (consists of one woman)works 2 days a week for like 2 hours a day, never answers her voice-mail. Took me 3 weeks to get my supervisor to get it and he ended up going into hq to do it.

    The last of what they can and will fire you for is long with no such positive reinforcing counter

    Advice to Management

    Improve communication with staff beyond dispatch


  9. "Do NOT quit your job for this"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Officer in Southfield, MI
    Current Employee - Security Officer in Southfield, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Easy work. 9.00/hr, 9.50/hr at temp sites

    Cons

    Everything else. Communication is terrible. Management don't care about you or your personal life.
    Okay. So let me tell you that this is NOT the type of company you want to quit your job for! They do not care about their employees at ALL. I swear to you. When I first got hired some months ago, I decided to look them up. First thing I saw was the 2 star rating. I thought "well, many companies are bound to have a few bad reviews" so I didn't pay no attention to them. But I'd say about a month after working here, I noticed exactly what everyone was talking about. This company does not care about you; I'm DEAD serious!!!!!! If you choose to work for them, know what you're getting into. They only care about having a body there, a warm body. Even if you're sick, they expect you to show up or bring a doctor's note. That's ridiculous. I don't have insurance, so a visit to the emergency room or urgent care going to hurt my pockets, and if I can stay home and rest and use home remedies, I should be able to. If you don't bring in a doctor's note, you may not be employed the next day, depending on how HR feels.
    Another thing is that when you are hired, you are promised full time time, which generally happens, but they typically place you at car sites where you just sit in your car and monitor new cars entering and exiting. Pretty simple, right? Well, let me tell you that these sites are temporary. Once the site shut down, you will have to ask them for any other opportunities available because it they will not contact you to find other sites available. And another thing that I don't like is that you have to stay if you don't have a relief. No matter what you have to do, if you have a child that is sick, or relative that is sick, a child you need to pick up, no matter what you need to do they do not care, you cannot leave the site without proper relief even if your relief is taking forever to arrive. Be prepared to do some doubles.
    Another thing you need to watch out for is, if you are the type of person who loves to do overtime, they will love you for that; you are the best employee they ever had. But the moment you can't for any reason, they treat you horribly. Their whole demeanor changes toward you. Your boss or supervisor treats you greatly, until you refuse to work for some reason.
    My advice to anyone considering working for this company is to find somewhere else while you can. I don't want to deter anyone from working here, but I'm just warning you of what goes on. If you choose to work here, that's fine, just trying to find somewhere else to work while you are here because you will see exactly what I'm talking about. It's easy at the beginning, until life happens.
    Good luck to you all.

    Advice to Management

    Please treat your employees better.


  10. "Worst company I ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Site Supervisor
    Former Employee - Site Supervisor
    Negative Outlook
    Disapproves of CEO

    I worked at Continental Secret Service Bureau full-time (Less than a year)

    Pros

    -24/7 dispatch for questions
    -Give some useful guides for the job
    -some down time(depending what site you're at)

    And that's all

    Cons

    (And no for a long terrible list of things...
    This will be split into two parts. Problems I had with the site and problems I had with the company itself, the two are sort of separated to be fair)

    Company
    -Never having a day off

    you can get called in "asked" by dispatch at any time, even at 5am

    -Terrible pay-

    9.25 an hour to give up my life and run a site??

    -Scheduling

    don't expect to ever get days off or time away easily

    -Advancement-

    nonexistent unless you move up a single spot in your site or live near the headquarters

    -management-
    I legitly feel looking back they really didn't care. Just need bodies at a post and oh well

    -paid vacation-
    Turned out being real decieving. They only allow a certain time of the year, after a long time in the company m(good luck stating that long) and even then you could recieve trouble for it

    My Site- Lumber Yard

    -broken shack-

    The company really didn't upkeep it much and you usually had to plead for them to fix it

    -no accessible restroom-

    Most asinine thing ever. You were limited to two 10 minute breaks and if needed to go before or needed more breaks you had to call and plead with someone perhaps unwilling and angry to relieve you. Sometimes had to hold it in vain or try to secretly go somewhere out of pure desperation

    -Incredibly unprofessional company staff-

    Some of the management acted merciless often berating guards and openly attacking them even on radio

    -clientele-

    Some were 'ok' but some were often rude and even put you in threatening situations/escalations and no I'm not exgerrating it. You dealt with pure trash, not being allowed to really defend yourself vs and the hosting company openly welcomed it

    -no clear direction-

    Some days you could be told one order, another something else. Sometimes you were just screwed and got in trouble/berated for it

    All in all, this was from a bit back but I dealt much has changed and I urge to avoid this company and anything involving retail security in it! It's not worth the drama, crap and basically signing your life away too. Plenty of better options

    Advice to Management

    This company was broken when I was there and it doesn't sound like it's gotten much better. Frankly I don't even know how this company will continue on(with the amount of turn over alone) but if it somehow stands a chance I'd change leadership, increase pay by much more, help out guards better and get away from the concept of people not being able to have time off


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