Continuant Employee Reviews about "massages"

Updated Jun 18, 2020

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2.8
44%
Recommend to a Friend
49%
Approve of CEO
Continuant President Doug Graham (no image)
Doug Graham
92 Ratings
Pros
  • "It's nice to have your massages get reimbursed, but now it's taxed so that sucks(in 12 reviews)

  • "Good work environment and work hours(in 8 reviews)

Cons
  • "No one listen, they have their way or it's the highway(in 9 reviews)

  • "There is a pastor that traverses around the office and checks in with folks(in 8 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "massages"

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  1. Helpful (3)

    "What more can you ask for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tier III Engineer in Fife, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Continuant full-time for less than a year

    Pros

    Company truly has the upside down pyramid management process. Managers are to remove roadblocks. Feels like a large extended family. They expect you to work hard but reward you for doing so. Feel like you are working towards a common goal and get to hold the responsibility to do so. While I haven't been there long, they company does care about the employee's, they don't just make you "feel" like you are cared for, they actually do. They have a small gym, wellness flex account to include onsite massages, offer free coffee, and spiritual guidance. The company started its own medical provider and has a clinic in the office. Company has been known to offer signing bonuses with terms. Company encourages employee training, which may come with terms.

    Cons

    Company has a very strict dress code and managers have been known for sending people home if they don't meet the minimum. Collared shirt even on jean Friday. Open cube environment, and not allowed to use dual ear noise canceling head phones to aid in focusing on job task. The company started its own medical provider and has a clinic in the office.

  2. Helpful (4)

    "Leadership, get it together..."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Continuant full-time for more than 5 years

    Pros

    Employee benefits, I guess. It's nice to have your massages get reimbursed, but now it's taxed so that sucks. It's an okay starter job to get experience under your belt if needed.

    Cons

    Leadership is an absolute joke. They are never in alignment with each other, they do not communicate, and end of the day, it's the employees fault for something that we did a month ago, but no longer do because we didn't want to but didn't communicate outwards. If you are not friends or family with people in leadership positions, you better be kissing butts because that's the only way you'll survive here without any sort of heckling or threatening of your job status. You're not allowed to speak your mind; rather, it's not encouraged that you speak your mind if your mindset is different than leadership's - you're considered a "bad seed" or like you're not promoting the "positive" culture that is supposed to be Continuant. You get told all the time to prove your "worth" or "value" while being asked to take on more responsibilities for more stress, but not for more pay.

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  3. Helpful (6)

    "ONLY do it if you need experience on your resume."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Fife, WA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Continuant full-time for less than a year

    Pros

    I met a few great people and shared trauma brings people together. My direct manager was kind and accommodating. Massages on-site.

    Cons

    What do you get when you put conservative values, religious extremism, and hardcore nepotism in a blender? A weird swamp cult in the bayou? No, Continuant. Employees are chronically underpaid, benefits are bare minimum, drama and favoritism are the norm. Save yourself the pain now and don't do it unless you already go to church with the founders' families or intend to marry into the family (you'll get a director title too). Product is in a dying market on top of everything else. Best of luck!

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  4. Helpful (4)

    "Hit or miss"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in Fife, WA
    Negative Outlook
    No opinion of CEO

    I worked at Continuant full-time for more than a year

    Pros

    With the right manager, and working hard you can be successful. My manager was the best and was part of the reason leaving was so hard. She helped lead me to where I am now in my career, even though it's not with Continuant. The massages are nice too.

    Cons

    - The health care plan is not the best and pay was on the lower end of what I expected. - If you are related to someone at the company, or attend the same church, you will have a good time at the job and be able to get away with quite a bit. - There was a lot of negative talk amoung the departments either about each other or about management. - Always seemed to be drama going on everyday

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  5. Helpful (7)

    "I like the CEO but there needs to be change."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Tacoma, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Continuant full-time

    Pros

    Wellness plan that promotes healthy habits. Massages and chiropractic onsite Pastors come weekly Overall good people that work there. Employees stick together to help each other out when management isn't helpful.

    Cons

    There is a lot of bait and switch with this company. We would offer customers services we were far from being able to support. It was a lot of faking it until we made it. Management in the customer service department can use some serious improvement. There is a lack of guidance when you are new. There is a serious lack of documentation within the CSC. The management tends to play favorites based of who is liked better. There seems to be more focus on making it appear to be a great place to work but they encourage back stabbing behavior. There are too many promotions that are given to under qualified individuals. Management likes to create hierarchy between positions making individuals feel like they are not important if they don't hold specific rolls. It is sad because everyone has to work together to keep a customer happy.

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  6. Helpful (1)

    "Good company to work for if you are in the right place"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - T1 Engineer in Fife, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Continuant full-time for more than a year

    Pros

    Company meetings, massages, occasional pot lucks. Many more that I currently can't remember. Doug Graham really wants us to succeed and stay at the company. Pizza and bonuses.

    Cons

    Training is a big mess for the engineers. Pay is also bellow industry standard.

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  7. Helpful (3)

    "Needs to Work on How They Expand"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Various 
    No opinion of CEO

    I worked at Continuant full-time for more than a year

    Pros

    Nice coworkers, (some) paid lunches, nice work areas and break rooms, massages are a few things I can think of off the top of my head.

    Cons

    No written manual or procedures on how to do your job. I worked a few different positions there and there was no formal communication on how to do your job. It was all word of mouth, and many times, you were instructed multiple ways on how to do something. Right before I left, a new system was implemented to improve and streamline processes between departments, but it was a rushed implementation, so it felt half complete and each department felt that there were key pieces of information/processes that were being ignored for the sake of getting this new CMS up and running. The overall frustration could be felt in *every* department. Another problem was that when one new (very large) client was on-boarded, it seemed no one (not even upper management), was prepared to handle the workflow headed our way. This one large client was known to be awful and word around the CSC was to *not* work on that service desk because of how stressful it could be. Management tried to be as supportive as possible, but it was hard for swing and night shift crews due to lack of upper management support being on hand. Again, no written protocols in place on how to handle such a client left many people feeling helpless on getting the client the support they needed, and most people stressed. Many people have been rotated on and off this desk. Compensation initially seemed fair, but as you started working and more expectations were piled on top of what they already had asked (or had written), the compensation did not make sense. There is *a lot* more I could say, however, much of it is hearsay, so it wouldn't be fair to say as if it were truth. The above reasons were why I left; it did not seem that Continuant was capable of expanding in a way that was productive or that would instill confidence with its employees. I've worked for numerous companies that have dealt with large growing pains, but this was by far the worst.

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  8. Helpful (1)

    "Great Company and Great People!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bonney Lake, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Continuant full-time for more than 10 years

    Pros

    I have worked here for 15 years and have enjoyed the ride. This company and the CEO genuinely care about the employees and have created a culture that shows just that. We have great benefit packages including vacation, 401K matching, wellness benefits (massages and fitness), and sabbatical after 7 yrs. In addition to the aforementioned benefits there are many opportunities to advance your career with training and/or schooling.

    Cons

    Our industry is demanding and has made it necessary for us to become a 24/7 operation sometimes requiring you to work evenings and / or weekends as well as travel out of state. These may not necessarily be considered as "Cons" to most people but they certainly are to be considered when applying for a career in the IT industry.

  9. Helpful (12)

    "High-Volume Call Center with stricter than strict rules."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in Fife, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Continuant

    Pros

    Great facility and even has a masseuse that comes in to do massages for people on breaks plus free coffee, stocked kitchen and a small workout room.

    Cons

    High stress, crazy expectations, lack of positive reinforcement. Employees that are struggling are simply let go. No help from management to improve.

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  10. Helpful (2)

    "Keepin' it real"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Continuant full-time

    Pros

    • Opportunity for growth – regardless of your level of education, you are given an opportunity to have a career, an opportunity to provide for your family, and an opportunity to make something of yourself. • Management – I firmly believe that everyone from the CEO, down to CSC management genuinely cares about the wellbeing of their employees. • Culture – This is one of the best things about Continuant and the CSC. They have created a culture that you will not find anywhere else. One of positivity, encouragement, and support. • Benefits – There is a massage therapist onsite 5 days a week. There is a chaplain available a few times a week, and you are given a wellness allotment that no only covers your massages, but can be used to cover gym memberships as well.

    Cons

    • Hard work is expected of employees, as it should be - If you are lazy, this probably isn’t the job for you. • Promotions are earned - If you think you should be promoted every 3 months, this probably isn’t the place for you.

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