Continuum Managed Services Reviews | Glassdoor

Continuum Managed Services Reviews

Updated December 7, 2018
222 reviews

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3.5
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Continuum Managed Services CEO Michael George
Michael George
161 Ratings

Employee Reviews

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Pros
  • "The company really cares about your career advancement and your work life balance" (in 16 reviews)

  • "The company allows work from home every other week for IT" (in 15 reviews)

Cons
  • "No job security, recently terminated lots of employees & most of them are top performer with 0 escalations" (in 6 reviews)

  • "Last week they laid off around 150 employees after Thoma Bravo acquired Continuum, so no job guarantee here" (in 5 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "I want to retire here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cranberry Twp, PA
    Current Employee - Anonymous Employee in Cranberry Twp, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Continuum Managed Services full-time (More than 5 years)

    Pros

    -Opportunity for advancement
    -Great benefits
    -Good workplace culture
    -Nice office, perks, food, etc.
    -Fantastic people make this an enjoyable workplace

    Cons

    -Aged tools that badly need updated (in progress, thankfully)
    -Disconnect between senior management and ground level (happens at all companies)
    -Not making it clear when terminations occur that it is due to performance (makes people uneasy, employees begin to think terminations are at random)
    -Commitment to "health" is a bit strange because the office constantly orders unhealthy food, everyone who works here gains 10 pounds their first year

    Advice to Management

    -Try to understand the roles and responsibilities of direct reports on a first-hand basis; it may not change the way you make decisions, but it could help you relate to the concerns of the employees at large
    -Pony-up more cash to good employees to give them incentive to stay
    -Don't "sit on" bad apples; if an employee isn't working out, it's best for everyone to end the relationship and not wait. Otherwise, it sets a bad example for other people working around them, particularly newer employees.


  2. "A company that is being reborn..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Continuum Managed Services full-time

    Pros

    Great partners! Solid solutions! Talented people!

    Cons

    Lots of change means some tribal knowledge is lost.

  3. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Continuum Managed Services full-time

    Pros

    Ambition and opportunity are rewarded.

    Cons

    Nothing too specific, growing pains of a growing company.


  4. "It was great for a while"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cranberry, PA
    Former Employee - Anonymous Employee in Cranberry, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Continuum Managed Services full-time (More than 3 years)

    Pros

    None any more - good luck with Manila.

    Cons

    Help Desk management, Man ila operation, technology


  5. "Challenging and a great place to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in Cranberry Twp, PA
    Former Employee - Senior Product Manager in Cranberry Twp, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Continuum Managed Services full-time (More than a year)

    Pros

    Job growth was great. Exec exposure grear.

    Cons

    Vc backed. $ unstable. Wish company wasn't sold.

    Advice to Management

    Keep it up


  6. Helpful (2)

    "A rapidly declining work culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Level II Helpdesk Technician in Cranberry, PA
    Former Employee - Level II Helpdesk Technician in Cranberry, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Continuum Managed Services full-time (More than a year)

    Pros

    Level 1 technician pay was great. Well above market for almost no experience.

    The culture was good when I started but went downhill as the company grew and failed to control it

    Decent opportunities as the company is rather large. Lots of places to move

    Cons

    Level 2 pay is terrible for the workload imposed on them. a 15% raise with 3x the work.

    Being average and keeping your head down is almost actively encouraged, while excellence gets you mostly negative attention

    Advice to Management

    Compensate Level 2 technicians better, or remove some of the massive workload they take on.

    Raise your hiring standards, level 1 technicians are sub-par most of the time


  7. "SR sql dba"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Continuum Managed Services full-time (Less than a year)

    Pros

    There are lots of thing to learn new technology

    Cons

    management is not cooperative and no pick up and drop facility.

  8. Helpful (3)

    "Decent company with great benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cranberry, PA
    Current Employee - Anonymous Employee in Cranberry, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Continuum Managed Services full-time

    Pros

    Benefits package is great on health-care. You pay for it if you have family around 430 a month but the low deductible on co-pay makes up for it as most outpatient is covered up front. The company allows work from home every other week for IT. Snacks as far as chips, candy bars, soda, energy drinks, juice are subsidised at .50 cents for most. Energy drinks are at $1.51. Foosball table, chess, pop-corn machine, coffee including specialty drink machine free.

    Cons

    Management changes systems and procedures with little or no notice and training. Slow to change procedures to align work to flow better is mostly ignored if coming from techs. Years later you might see it and are given no credit.

    Advice to Management

    Listen to your techs, put techs first and they will take care of your customers and partners. I am leaving because of this. Sales and Onboarding need to be concerned MSPs are trained before they come on board and that they are held to standard while partnered with us because if they fail us then we have no choice to fail the customer. Pay raises are needed for experienced techs.


  9. Helpful (1)

    "Don’t have an opinion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Technician in Cranberry Township, PA
    Former Employee - Help Desk Technician in Cranberry Township, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Continuum Managed Services full-time (More than 3 years)

    Pros

    Work from home part time

    Cons

    Management claims to care but doesn’t
    Originally working to eliminate us jobs (not sure if this is still the case)
    Pay raises poor
    If you have an opinion keep it to yourself


  10. "Administrative position"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Continuum Managed Services full-time

    Pros

    The benefits were very generous when I was there

    Cons

    I understand that it’s changed a lot in the last year