Convercent Reviews

Updated May 13, 2020

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4.0
79%
Recommend to a Friend
78%
Approve of CEO
Convercent CEO Patrick Quinlan (no image)
Patrick Quinlan
62 Ratings
Pros
  • "Having dogs in the office is an automatic plus for me but it isn't for everyone(in 10 reviews)

  • "The dog-friendly atmosphere, complimentary snack, and on tap beer/kombucha doesn't hurt either(in 9 reviews)

Cons
  • "Growing pains: Per the norm of a growing software company, as we've grown from(in 7 reviews)

  • "It is fast paced and you have to be adaptable and willing to work hard to make things work(in 6 reviews)

More Pros and Cons
  1. COVID-19
    Helpful (1)

    "Putting People First"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Office Coordinator in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convercent full-time for less than a year

    Pros

    Overall: Positive company culture Great team of smart and talented people Puts people first Strong communication Offers professional development Agile and focused - Shows a great deal of maturity for a young tech company! Specifically: Convercent has been proactive at every step of the way with the evolving COVID-19 situation and has protected its employees while also preparing to weather the storm. Leadership has maintained consistent communication and has been transparent and agile. When I say Convercent puts people first, I mean it. We are humans with families and unique situations, not just numbers on a spreadsheet. Leadership's response to the shift into working 100% remotely has shown great compassion and empathy. This is truly an amazing company to work for!

    Cons

    Technical and marketable aspects of the product itself can have a steep learning curve.

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  2. Helpful (1)

    "Oh, the places you'll go..."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convercent full-time for more than 3 years

    Pros

    My time at Convercent has been nothing short of an adventure that I will look back upon as a cornerstone of my career. The people that I've had the opportunity to work alongside have made me a better person and professional, and the evolution of this company over the course of my tenure has been a pleasure to witness. I could write paragraphs about the functional aspects of working for Convercent. Yes, the work is incredibly challenging, but you take it on with a full understanding of the importance behind that work; yes, our customers demand excellence, but they do so as our partners to fuel our improvement; yes, you will go above and beyond your job description, but let's face it... you wouldn't be reading Glassdoor reviews about a young, inspiring company with a mission to change the world if you didn't want to make a difference. (The benefits and perks are pretty great, too.) I could write paragraphs about the functional aspects of working for Convercent, but it would never do justice to the type of company that Convercent is and how proud I am to have worked there. Life happens. Life will always happen, both the good and the bad of it. Over the last three years plus, I've seen a handful of coworkers, customers, former employees and friends of the company knocked down by the brunt of life in various ways. What makes me most proud to have worked for Convercent is that Convercent as a family has always been stronger than Convercent as a company. This is the stuff you won't find on Convercent's website, but it's the best part. The audacious mission of driving ethics to the center of business for a better world is being led by a company who lives that to the core. When you walk into headquarters in Denver, a Maya Angelou quote adorns the wall: "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." Thank you for everything, Convercent.

    Cons

    The water machine in the kitchen is really finicky, and sometimes you have to poke the digital button a bunch of times to fill up your water bottle, because it's very reactive to changes in pressure. So annoying...

  3. Helpful (1)

    "A Great Place to Advance Your Career!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convercent full-time for more than 3 years

    Pros

    -Truly mission driven: This isn't just another tech company with so useful but low impact software - the product and services we provide is timely to the ethical transformation happening in the corporate world. You feel like you're making a difference! -Choose your own destiny and create your own path: I was able to work in 4 different departments and get exposure to almost every area of the business in my 3.5 years with Convercent -Transparent and accessible leadership: Unlike my past employers, leaders here don't hide in offices - they sit alongside teams, are honest in goals and with failures and transparent in state of the business Smart & passionate employees: My coworkers Convercent are some of the smartest and hardest working I've ever met

    Cons

    Growing pains: Per the norm of a growing software company, as we've grown from ~50 employees and 1 office when I started to ~150 employees and multiple offices, the processes and tools used in the past don't work now and communication and sometimes siloes in the org have suffered. The good thing is that this is a focus and totally fixable!

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  4. Helpful (2)

    "Culture, Communication, and Caring"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Support Escalation Engineer in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convercent full-time for less than a year

    Pros

    Flexible schedules, relaxed open office environment, great perks and benefits, eco-pass for RTD transit (with a train station a block away), cool location in Rino, dogs dogs and MORE dogs!

    Cons

    Meetings seem overabundant at times, open office (while the norm nowadays) can be a bit noisy, little understanding of career paths or potential (though there are internal programs you can attend that seem centered around management), no tuition reimbursement.

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  5. Helpful (1)

    "Environment"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convercent full-time for more than a year

    Pros

    Pet Friendly. Located by light rail station

    Cons

    No specific Cons. Avoid pets

  6. Helpful (5)

    "House of Cards with horrible culture"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convercent full-time for less than a year

    Pros

    unlimited PTO, bringing dogs to the office.

    Cons

    My time at Convercent was awful on so many levels, I would never recommend anyone working there. The turnover is horrendous, nearly my entire team including leadership turnedover in under 6 months. My biggest issue with Convercent was that they preach ethics and "putting ethics at the center of business" but they do not operate that way in the least. I was told by management on several occasions to lie or mislead people to get a sale. I was so stressed out the entire time I was with the company because I felt that I had to compromise my integrity. It was also extremely micromanaged to the point that there were certain words we couldn't say. I had so much hope going into Convercent and genuinely wanting to make a difference in the world but the truth is this company does not care about people or ethics they care about money.

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    Convercent Response

    December 9, 2019Convercent

    We appreciate your feedback and regret that your experience was not positive. We have worked diligently over the last year to establish a predictable, repeatable, and scalable sales and marketing model. Within that timeframe we felt it necessary to change some of our leadership team and we understand that can bring about some unsettling feelings immediately following the change. We are energized and confident in those changes with it resulting in our best quarter to date in Q3 and are even better positioned for our Q4. We feel that you would appreciate your time at Convercent if you were here today. We never encourage or condone less than the highest ethical practices in our business. We don’t believe that the issue you sited was reported in our standard reporting channels, but we would appreciate hearing about it from you so we can act accordingly. Please contact: hr@convercent.com

  7. Helpful (3)

    "Don't get sold on vision!!! Please don't!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Corporate Account Executive in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convercent full-time for less than a year

    Pros

    Surface level perks such as unlimited PTO, dog friendly environment and snacks. Convercent does indeed attract talented and kind people.

    Cons

    There was a review posted on August 8th that says, "Don't get sold on vision alone." I would have to whole heartedly agree with what that person wrote. I believe that person was very honest in their review and I too shared the same experience at this company. Leadership was all over the place and it often felt like the blind leading the blind. There is no career path here and I only saw people do well who had special ties with the CEO. The company prides themselves on living by their core values and being ethically centered but to be honest, this is the most unethical company I have ever worked for. They do not give performance reviews and there is no career advancement path. Quotas were unrealistic and unattainable. They actually had to make changes to the compensation plan twice this fiscal year because the couldn't get it right, top reps were leaving and no one was making money. Leadership uses their values such as "open and honest" in a manipulative attempt to identify anyone who is not "bought into the plan." Anyone who does not go along with the dog and pony show will quickly be ousted and by that I mean, fired without any notice, reason or severance. It doesn't even matter how long you've been with the company, they will and do operate like this. If you are considering Convercent in your next sales role, I would strongly advise you to do your due diligence and if they are overselling you in the interview like they did me, listen to your gut and run! Ask about quota attainment and their attrition rate. DO NOT be fooled by the smoke and mirrors and the compelling vision this company sells.

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    Convercent Response

    December 9, 2019Convercent

    We appreciate your feedback and regret that your experience was not positive. We have worked diligently over the last year to establish a predictable, repeatable, and scalable sales and marketing model. In order to accomplish this we did make changes, tested them, and have responded accordingly. We understand that this can feel like a lot of movement at times and we are excited that we have now settled into a winning strategy that has delivered great results in our most recent quarters. Quota attainment is up, pipeline is being built systematically and predictably, and therefore morale is high. We do value adoption of our model, because it is a recipe for success and leads to our scale. We feel that if you were here today and met that expectation of adopting the model, you would appreciate your time more than you may have before. We hope you find success in your endeavors and that your experience at Convercent will in some way benefit you in the future.

  8. Helpful (2)

    "A New Challenge Everyday"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ops in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convercent full-time for more than a year

    Pros

    There is rarely a dull moment at Convercent and it always keeps work fresh. Like at most start ups, there is a lot of opportunity to step out of the crowd and take the lead on improving process and efficiency across departments. But, it is up to you to show initiative. When you are able to do that it is appreciated and you will receive a shout out at company meetings. There is a great mix of people across all departments and that contributes to the collaboration and great working environment Convercent has. The office is a great space and fun to come into everyday.

    Cons

    If you are looking for a job that won't challenge you on a daily basis this probably isn't the place for you.

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  9. Helpful (2)

    "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Convercent full-time for more than a year

    Pros

    Very open and honest work environment. I feel like people truly care about you and your success both within the company and outside. Having dogs in the office is an automatic plus for me but it isn't for everyone. I feel my opinion is valued and I am encouraged to speak up and do the right thing.

    Cons

    Convercent is not for everyone. It is fast paced and you have to be adaptable and willing to work hard to make things work.

    Continue reading
  10. Helpful (2)

    "Fun & challenging work environment that allows for personal growth"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convercent full-time for more than 5 years

    Pros

    Great, challenging work environment. Tons of opportunity to learn and grow. Great people & relationships. Passionate people make it at Convercent.

    Cons

    No cons. Convercent isn't for everyone but if you align with our values and vision it can be a great place for your career.

Found 67 reviews