Convergent Reviews in Atlanta, GA | Glassdoor

Convergent Atlanta Reviews

Updated October 2, 2017
34 reviews

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Atlanta, GA Area

1.5
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Convergent CEO Tracey Carpentier
Tracey Carpentier
4 Ratings

34 Employee Reviews

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Pros
  • Remote/Work from home opportunity is usually offered or available after 1 year of employment (in 15 reviews)

  • Convergent is a wonderful place to start your career (in 6 reviews)

Cons
  • Pay is based on stats and attendance (in 6 reviews)

  • Since Ive been there they have changed the pay scale at least 4 times (in 9 reviews)

More Pros and Cons

  1. "credit spec/customer care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Specialist in Dunwoody, GA
    Current Employee - Credit Specialist in Dunwoody, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Convergent full-time (More than a year)

    Pros

    laid back managment. people quit and get hired back the same day

    Cons

    lowest pay for credit spec. i have seen. seems unorganized never get your incenative

    Advice to Management

    no favorites. up the pay atleast for people who do more than 1 department like myself

    Convergent Response

    Sep 7, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your candid feedback of our Atlanta office. I will share your advice with our Leadership Team. We are always looking for way to improve our employee experience, if there is any... More


  2. "worst job ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Atlanta, GA
    Current Employee - Call Center Representative in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Convergent full-time (Less than a year)

    Pros

    There is no room to grow/ pay is horrible / worst job

    Cons

    the worst company to work for

    Advice to Management

    Be more professional

    Convergent Response

    Oct 3, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your candid feedback of our Atlanta office. I will share your advice with our Leadership Team. We are always looking for way to improve our employee experience, if there is any... More

  3. "Vice President of Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Convergent full-time (More than a year)

    Pros

    Job responsibilities are very diverse, allowing the incumbent to learn something new each day. Get to manage and develop a large group of exempt and nonexempt employees and deal with a diverse group of clients.

    Cons

    Low margin business. So resources are a bit limited. Training and development are also spotty across the organization.

    Advice to Management

    Improve pay and benefits, as well as the work environment. Devote more resources to development of the management team.

    Convergent Response

    Jul 31, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your candid feedback of our Atlanta office. I will share your advice with our Leadership Team. We are always looking for way to improve our employee experience, if there is any... More


  4. "Job is very easy at time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Atlanta, GA
    Former Employee - Customer Service Representative in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Convergent full-time (More than a year)

    Pros

    The folks are cool and it is a easy job to learn

    Cons

    Your pay is based on your performance. So it would 9 10 or 11 dollars

    Convergent Response

    Jun 5, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your candid review of our Atlanta office. I agree we do have some cool folks here! I will share your review with our Leadership Team. We appreciate your feedback, and are always... More


  5. "This place is a circus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    I have been working at Convergent full-time (More than a year)

    Pros

    T mobile discount, Close to the Train station for now

    Cons

    Bad Pay, Support staff is treated badly

    Advice to Management

    Learn how to communicate better. Many things slip through the cracks because people don't know how to talk to each other.

    Convergent Response

    Mar 20, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your review of our Atlanta office. I appreciate your feedback, and will share it with our leadership team. We are always looking for ways to improve our employee experience. Please feel... More


  6. "Unbelievable Management Decisions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Entergy Customer Service Representative in Atlanta, GA
    Current Employee - Entergy Customer Service Representative in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Convergent full-time (More than 5 years)

    Pros

    Sub par medical, discount for T-Mobile and next to public transport system.

    Cons

    Pay, Elizabeth Mullen the incompetent manager (Project Entergy)

    Advice to Management

    In the past year our project has lost major talent, via dumb terminations or they quit.

    Convergent Response

    Feb 27, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your constructive feedback. I will share it with our Leadership team. We take our culture very seriously and would love the opportunity to learn more from you. Feel free to reach out to... More


  7. "Hire"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Convergent full-time (More than 5 years)

    Pros

    It's a job for pay

    Cons

    Too much work making money for the company with little pay

    Advice to Management

    Great employees better

    Convergent Response

    Jan 4, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your brief review. We take our culture very seriously and are always looking for ways to improve. Please feel free to reach out to us at culture@convergentusa.com to offer any more... More

  8. "Customer Service"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's a job and it pays

    Cons

    Unprofessional and in pro fessional

    Advice to Management

    Be more professional

    Convergent Response

    Jan 4, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your brief review. We take our culture very seriously and are always looking for ways to improve. Please feel free to reach out to us at culture@convergentusa.com to offer any more... More


  9. Helpful (2)

    "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergent (More than 3 years)

    Pros

    I was a job

    Cons

    It was one of my worst jobs I have every had ....

    Convergent Response

    Oct 27, 2016 – Dir. of Talent Engagement & Culture

    Thank you for your candid review. We would love to learn more from you. Please let us know if there is any other information you would like to share, we use all of our feedback to improve our... More


  10. Helpful (3)

    "A job"

    StarStarStarStarStar
    Current Employee - Customer Service Representative in Dunwoody, GA
    Current Employee - Customer Service Representative in Dunwoody, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Convergent full-time (More than a year)

    Pros

    Good place to start if you've never done this type of work,located near public transportation via train station

    Cons

    Advancement is minimal,the pay is at best one notch up from fast food and you always know that you can be replaced

    Advice to Management

    Get rid of the deadweight,pay employees that want to work more so you can keep quality staffing. Offer better opportunities to rise up the ladder

    Convergent Response

    Jul 28, 2016 – Dir. of Talent Engagement & Culture

    Thank you for your review, we appreciate your candid feedback. We would love to learn more from you, so we can continue to improve our employee experience. Please reach out to us at... More


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