Convergent Reviews | Glassdoor

Convergent Reviews

Updated September 19, 2017
197 reviews

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3.3
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Convergent CEO Tracey Carpentier
Tracey Carpentier
35 Ratings

197 Employee Reviews

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Pros
  • Remote/Work from home opportunity is usually offered or available after 1 year of employment (in 15 reviews)

  • Convergent is a wonderful place to start your career (in 6 reviews)

Cons
  • Pay is based on stats and attendance (in 6 reviews)

  • Since Ive been there they have changed the pay scale at least 4 times (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "** They really care about their employees!!**"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Absolutely wonderful team and family environment in the Renton, WA office !! This company really thinks & cares about their employees. The HR team does a fantastic job when it comes to interacting with the employees and everything they do is so thoughtful ! I am proud to be apart of the Renton family !!

    Cons

    Wish I came on board sooner!

    Convergent Response

    Jun 5, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your review of our Renton office. We love hearing from our current employees! I agree we do have a great family environment! I will share your review with our Leadership team. We are... More


  2. "Not much fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Convergent full-time (Less than a year)

    Pros

    Decent pay, nice people, pretty facility

    Cons

    Supervisors are on salary so they get taken advantage of. Working maybe 10-12 hours a day is not worth it.

    Advice to Management

    Keep your employees happy with positive work flow.

  3. Helpful (1)

    "The sites in Atlanta and San Antonio suck! They don't value employees!!! Very poor manager for both sites!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    I learned a lot from here due to easy to move up but don't think you will get compensated in pay. The compensation is in experience that you can take the title someone where you can be valued.

    Cons

    In the last 3 years, the Project Managers have sucked! They let go some very caring and experienced managers for people that just knew someone. You can't voice concerns because if you do in confidence somehow it is made known because of the friendships within the company. Which in the handbook it states no fraternizing!

    Advice to Management

    Value your employees! You would get more if you value the employees that have been there for years instead of letting it be a revolving door. Also, pay attention to individual projects and look at the management to why people who have grown with the company are leaving and why there is so much retention.

    Convergent Response

    Sep 13, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your candid feedback of our Atlanta and San Antonio office. I will share your advice with our Leadership Team. We are always looking for way to improve our employee experience, if there... More


  4. Helpful (1)

    "Initially a good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Convergent full-time (More than 10 years)

    Pros

    Work at home
    Flex time
    Benefits
    Immediate Management

    Cons

    Reductions in force every couple of months (no longer a stable employer)
    Upper Management doesn't acknowledge loyalty or dedication

    Advice to Management

    Immediate Management was great (those in-house)

    Convergent Response

    Sep 13, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your candid feedback. I will share your advice with our Leadership Team. We are always looking for way to improve our employee experience, if there is any additional information you... More


  5. "credit spec/customer care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Specialist in Dunwoody, GA
    Current Employee - Credit Specialist in Dunwoody, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Convergent full-time (More than a year)

    Pros

    laid back managment. people quit and get hired back the same day

    Cons

    lowest pay for credit spec. i have seen. seems unorganized never get your incenative

    Advice to Management

    no favorites. up the pay atleast for people who do more than 1 department like myself

    Convergent Response

    Sep 7, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your candid feedback of our Atlanta office. I will share your advice with our Leadership Team. We are always looking for way to improve our employee experience, if there is any... More


  6. "HORRIBLE management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Augusta, GA
    Former Employee - Customer Service Representative in Augusta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Convergent full-time (More than a year)

    Pros

    I cannot think of one.

    Cons

    Management is awful. They are completely unorganized, and even if you have a group of representatives complaining about the same issues, nothing gets done. This is just ONE of the reasons why people do not stay here.

    Advice to Management

    Communication is key. If supervisors did that, there would be less confusion on the floor.

    Convergent Response

    Sep 7, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your candid feedback of our Augusta office. I will share your advice with our Leadership Team. We are always looking for way to improve our employee experience, if there is any... More


  7. "Debt collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Renton, WA
    Former Employee - Customer Service Representative in Renton, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergent full-time (More than a year)

    Pros

    Job its self is really easy
    Some people there are nice but other then that its a really bad company absolutely no respect

    Cons

    Management, PAY way to low and make you do so much stuff
    They kiss butt when your new, then when your there for a while your nothing to them

    Advice to Management

    Learn to respect people
    Stop making a high school

    Convergent Response

    Aug 8, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your candid feedback of our Renton office. I will share your advice with our Leadership Team. We are always looking for way to improve our employee experience, if there is any... More

  8. "Vice President of Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Convergent full-time (More than a year)

    Pros

    Job responsibilities are very diverse, allowing the incumbent to learn something new each day. Get to manage and develop a large group of exempt and nonexempt employees and deal with a diverse group of clients.

    Cons

    Low margin business. So resources are a bit limited. Training and development are also spotty across the organization.

    Advice to Management

    Improve pay and benefits, as well as the work environment. Devote more resources to development of the management team.

    Convergent Response

    Jul 31, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your candid feedback of our Atlanta office. I will share your advice with our Leadership Team. We are always looking for way to improve our employee experience, if there is any... More


  9. Helpful (1)

    "Horrible! Don't waste your time or energy!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Convergent full-time (Less than a year)

    Pros

    It's a job. If you're looking to get a full time job ASAP, then you've got it. They literally hire ANYONE WITH A PULSE. No experience required. Also, the benefits are actually decent.

    Cons

    Training is supposed to be two weeks. But the trainer always goes on "vacation" after the 2nd week. So you're basically sitting in the classroom unsupervised until IT finishes setting up your computer, then they throw you out on the floor. Once you're out there, you'll learn that all of the information you wasted time trying to memorize, has either changed or was never accurate in the first place. Supervisors, including HR and upper management, are GHETTO. They do not know how to talk to people. Supervisors never want to take supervisor calls, they just place the consumer on hold until they get tired of waiting and just hang up on their own. They have a stupid schedule that requires you to work 11a-8pm two nights a week. Employees are doing and/or selling drugs in the parking lot during break, and even FIGHTING. Commission is a huge JOKE, because you literally make pennies on the dollar. You have to make 200 calls daily, with 150 of those calls being hang ups, wrong numbers, or you getting cursed out by consumers! They claim to have over 4 million accounts, but we call the same people DAILY. They LIE to you in the interview, making you think this job will change your life, because you'll make up to 6 figures yearly. PLEASE! If it weren't for your hourly pay, you'd be living under a bridge. Computers are slow. You have to show up at least 30 minutes early, just to give the timeclock program enough time to load up! I could go on and on....

    Advice to Management

    Just throw the whole company away and start over.

    Convergent Response

    Aug 8, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your candid feedback of our Houston office. I will share your advice with our Leadership Team. We are always looking for way to improve our employee experience, if there is any... More


  10. "May be the worst organization to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Convergent full-time (More than 5 years)

    Pros

    Opportunity to get your hands on a variety of technologies.

    Cons

    Extremely poor Executive IT leadership.
    CIO constantly displays extremely poor morals and lacks no no integrity
    HR is comfortable with and continues to support this type of reckless behavior .
    Has absolutely no concern for employees.
    Business will surely be negatively impacted by this and is only a matter of time before the company collapses because of it.

    Advice to Management

    The worst thing Tracey Carpentier can do is retain Sameer Maini as CIO of Account Control Technologies and Convergent. This goes beyond well his job ability, Sameer Maini is simply a poor example of a human being. Toxie Case should easily be promoted to CIO.

    Convergent Response

    Aug 1, 2017 – Dir. of Talent Engagement & Culture

    Thank you for your candid review. I will share your feedback with our Leadership Team. We are always looking for way to improve our employee experience, if there is any additional information you... More


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