Convergys Reviews in Gurgaon, Haryana | Glassdoor

Convergys Gurgaon Reviews

Updated February 6, 2017
100 reviews

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Gurgaon, Haryana (India)

2.9
Star Star Star Star Star
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Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
38 Ratings

100 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "One of the Best Mnc"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Agent in Gurgaon, Haryana (India)
    Current Employee - Technical Support Agent in Gurgaon, Haryana (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time (More than a year)

    Pros

    Fast growth and promotions..... Very good working environment.... huge incentives...

    Cons

    Only the 24*7 shifts .... nothing else at all

    Advice to Management

    M very happy to be with this company.... keep it up :)


  2. "Team leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gurgaon, Haryana (India)
    Current Employee - Anonymous Employee in Gurgaon, Haryana (India)
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Convergys full-time

    Pros

    Ijp and other career opportunities

    Cons

    No work life balance from last 1yr.
    Process instability

    Advice to Management

    Like everywhere politics exist.
    People grow basis PR only.


  3. "Work ethics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gurgaon, Haryana (India)
    Current Employee - Anonymous Employee in Gurgaon, Haryana (India)

    I have been working at Convergys full-time (More than a year)

    Pros

    Gives you a chance of easy growt h

    Cons

    Too long shifts and pretty odd location


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  5. "Good BPO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Chat Specialist in Gurgaon, Haryana (India)
    Former Employee - Senior Chat Specialist in Gurgaon, Haryana (India)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Well furnished ambience. The cafe is 24/7 and the support of the administrative staff is quite overwhelming

    Cons

    They should give more breaks for the employees. The company is very good but it can attract talent from the market only when it give more and more perks to the employees

    Advice to Management

    Management is pretty good. It should give more benefits to the employees so that they are retained. The employees should not be over worked


  6. "Worst time of life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Officer II in Gurgaon, Haryana (India)
    Former Employee - Technical Support Officer II in Gurgaon, Haryana (India)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    Everything is staged properly but managed badly
    I am literally having a hard time finding anything good about this company.

    Cons

    Very less salary
    No increments
    Management treats you as labor and they are impossible to reach out to.
    No scope of internal switching and career growth.
    They will even deduct your salary if you are sick and couldn't come to work.
    No job security.

    Advice to Management

    They will never take any advice


  7. Helpful (1)

    "Not a BRAND any more"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Gurgaon, Haryana (India)
    Current Employee - Team Leader in Gurgaon, Haryana (India)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Convergys full-time (More than 8 years)

    Pros

    Transport which is the best in the industry

    Cons

    Actually there are many:
    1. Political approach of the management.
    2. Not caring for tenured lot and in fact insulting them is a very common sight at work.
    3. Salary is even worse than many domestic campaigns.
    4. Referral system makes fool to everyone in the organization.

    Advice to Management

    Check the behavior of top management...all the best p


  8. Helpful (1)

    "Was Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Team Leader in Gurgaon, Haryana (India)
    Former Employee - Operations Team Leader in Gurgaon, Haryana (India)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time (More than 3 years)

    Pros

    I worked with CVGS for almost 4 years and i left the org because it no longer values the tenure folks. on top of that COST CUTTING. Lol its just a name which they have given.

    Cons

    Everything is con working over there. Only drivers are good.

    Advice to Management

    Take care of you employee and they will take care of your clients.


  9. Helpful (1)

    "Now it is no more good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior CSA in Gurgaon, Haryana (India)
    Current Employee - Senior CSA in Gurgaon, Haryana (India)
    Doesn't Recommend

    I have been working at Convergys (More than a year)

    Pros

    I m part of pilot batch but things are not going good.

    Cons

    Not doing well for last few months.

    Advice to Management

    Should support the employees who work hard. Hr is absolutely a joke.


  10. "good company with less salary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - WFM Analyst in Gurgaon, Haryana (India)
    Current Employee - WFM Analyst in Gurgaon, Haryana (India)
    Recommends

    I have been working at Convergys full-time (More than a year)

    Pros

    growth, both side ac cabs, good workplace , nice supervisiors

    Cons

    ,night shift , long work hours, less salary

    Advice to Management

    please reduce cost cutting and increase salary


  11. "Worst management who treats employees like SLAVES"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Associate in Gurgaon, Haryana (India)
    Current Employee - Technical Support Associate in Gurgaon, Haryana (India)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Convergys full-time

    Pros

    The only pro is their cab facility and that is really better than others

    Cons

    The management is so pathetic that they treat employees like SLAVES. The employees don't get to do anything except the work. They don't evwn let pwiple take tgeir food breaks. Sometimes people are forced to work there for 8 hours straight because of their staffing issues. It's the first company i believe in which the management has developed such a culture and environment that now employees even have to take permission to take a loo as well. I have seen thia company turning from good to worst ever and i am leaving for same reason. They don't give appraisal on time. Disastrous discrepancy in that too. Many peiple after seving for 15 months, got appraisal of 900inr where some people got 10k aftwr servjng 3 months and company has no explanation to that.

    Advice to Management

    Try to act realistic and stop politicizing the environment. When someone has issues, you got to solve them instead if back firing at them. Stop promoting sycophants



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