Convergys Reviews in Kansas City, MO | Glassdoor

Convergys Kansas City Reviews

Updated November 4, 2017
23 reviews

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Kansas City, MO Area

2.4
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Convergys President & CEO Andrea Ayers
Andrea Ayers
7 Ratings

23 Employee Reviews

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Pros
  • After training I was able to work from home (in 242 reviews)

  • Great work environment great supervisors (in 181 reviews)

Cons
  • Hours may sometimes challenge work-life balance but management encourages you to try to achieve that (in 76 reviews)

  • travel to call center is long; more hands on training would have been appreciated (in 150 reviews)

More Pros and Cons

  1. "Convergys collections and customer service agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Agent in Olathe, KS
    Former Employee - Collections Agent in Olathe, KS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than 3 years)

    Pros

    Good pay and bonuses as well as good benefits

    Cons

    Bad coaching system which does not allow you to correct errors


  2. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Olathe, KS
    Current Employee - Supervisor in Olathe, KS
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Convergys full-time (More than a year)

    Pros

    I make my own hours. I get to interact with new people on a daily basis.

    Cons

    There has been talks of layoffs

  3. Helpful (1)

    "Lacking in class"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Olathe, KS
    Current Employee - Anonymous Employee in Olathe, KS
    Doesn't Recommend

    I have been working at Convergys full-time

    Pros

    Casual dress code, convenient location.

    Cons

    Salary not commensurate with duties. Cannot use written notes to help you do your job.

    Advice to Management

    Granted, the turnover is high. But employee development is completely overlooked. If your learning style is not compatible with their training methods, you are left to sink or swim. Written documentation can be incoherent, incomplete, outdated and contradictory, but employees are expected to get by with guesswork and a small amount of grudging, rushed assistance. It seems unprofessional and self sabotaging for management to promote an atmosphere in which employees are discouraged from and even frowned on for asking questions in order to learn how to do their job with accuracy.


  4. "Does not treat employees well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Olathe, KS
    Former Employee - Technical Support Engineer in Olathe, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    The project I worked on was great but Convergys did not pay us enough for what we were doing, and did not treat us with respect.

    Cons

    Low pay, poor management.


  5. Helpful (1)

    "5 years of my life I can never get back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Manager in Kansas City, MO
    Former Employee - Team Manager in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time

    Pros

    Only work for Convergys if you are desperate for employment and have no self esteem.

    Cons

    The pay is awful, and the managers are purposely selected to lead employees with more qualifications, which is a guarantee for failure, low morale, and class action lawsuits. The CEO has a bachelor degree; some of the agents have Master's level degrees and PhDs. The Site Leaders and Ops Managers lack spelling and grammar proficiency, and promote employees who suck up to them. There are far too many layers of management, hence the low pay for entry level and mid-level positions. Management are not qualified and most phone agents are overly qualified, so expect professionalism and usually end up suing the company when their valid complaints go unresolved.

    Advice to Management

    You're probably in your position because you are not talented, so you should stay while you can because 'real' companies likely won't hire you.


  6. "Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collector in Olathe, KS
    Current Employee - Collector in Olathe, KS
    Recommends
    Approves of CEO

    I have been working at Convergys (More than 8 years)

    Pros

    Working hoursare great. Upper Managements are great. Employee incentives are great!!

    Cons

    Update to advance system. I'm power employees

    Advice to Management

    Training opportunity for employees growing scales.


  7. "Team Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Team Leader in Olathe, KS
    Former Contractor - Team Leader in Olathe, KS
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Convergys as a contractor

    Pros

    Experience to learn call center 101

    Cons

    Management can treat you like a number

    Advice to Management

    None

  8. Helpful (3)

    "Don't Go There"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Olathe, KS
    Former Employee - Anonymous Employee in Olathe, KS
    Doesn't Recommend
    Negative Outlook

    I worked at Convergys full-time (More than a year)

    Pros

    Ugh! Are you Kidding Me!

    Cons

    I felt as if I was thrown into the land of Misfits and Circus Freaks! Nothing was structured. If perks or incentives were promised they are taken away at will. They pile on Intuit customer support programs without or very little training. Don't Go There You Will Be So Sorry!

    Advice to Management

    Keep doing what you're doing


  9. "Not Customer Service Friendly"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in Olathe, KS
    Former Employee - Customer Service Representative in Olathe, KS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    I'm really not sure what to put for pro, if you don't care about helping the customers and are okay with supervisors yelling at you across the call center floor to hurry up and get off the call...then I guess it's a good match for you.

    Cons

    They are all about their stats and collecting money from the customer. They will tell you it's a Customer service position but actually collections.

    Advice to Management

    Make sure that your hiring staff is honest during interviews!


  10. "Compensation and Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Recommends
    Positive Outlook

    I worked at Convergys (Less than a year)

    Pros

    - Good vacation plans
    - Good medical benefits
    - Good 401k plan
    - Recognition for your work
    - Good management team

    Cons

    - Legacy systems
    - Strategy to grow to US
    - Churn

    Advice to Management

    Strategy


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