Convergys Reviews in Lake Mary, FL | Glassdoor

Convergys Lake Mary Reviews

Updated October 25, 2017
119 reviews

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Lake Mary, FL

3.1
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Convergys President & CEO Andrea Ayers
Andrea Ayers
33 Ratings

119 Employee Reviews

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Pros
  • After training I was able to work from home (in 242 reviews)

  • Great work environment great supervisors (in 181 reviews)

Cons
  • Hours may sometimes challenge work-life balance but management encourages you to try to achieve that (in 76 reviews)

  • travel to call center is long; more hands on training would have been appreciated (in 150 reviews)

More Pros and Cons

  1. Helpful (2)

    "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruiter in Lake Mary, FL
    Former Employee - Recruiter in Lake Mary, FL
    Recommends

    I worked at Convergys full-time (Less than a year)

    Pros

    great life work balance...supervisor Audrey Harden was very understanding and a pleasure to work for

    Cons

    rather than ¨¨partnering ¨¨ with the recruiting department ...the other departments seemed to be negative and were always
    knit picking wich made them self look even worse.

    Advice to Management

    I was hired at a base salary of 40k then a month in they took the whole recruiting department off salary even though we were consistantly making our class goals and exceeding them,.


  2. "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruiter in Lake Mary, FL
    Former Employee - Recruiter in Lake Mary, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    Excellent company..very understanding boss. Helped me grow...innovative...out of the box thinking.

    Cons

    I left bc my other 1/2 is here in DR andmy job was in Lake Martmy Florida...Virtually no cons except the one who was supposed to train me held his trade secrets so he did not give full training in order to hold his job securoty...not fair

    Advice to Management

    There should be no holding of trade secrets its not good for the company when a person that has been hired and seriously made a commitment to the company they should be trainwd and devekoped to full capacity

  3. "Convergys was not for me.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TSE in Lake Mary, FL
    Former Employee - TSE in Lake Mary, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    usual benefits plus college help and perks with other vendors -starting pay (hourly) was not bad but after You take out the cost of getting to work, tolls etc and benefits once they kick in-you wont have much left over

    Cons

    I felt like I was going back to school in the training, which was very unprofessional with cursing, and all night it was dont do this dont do that or if you do that we'll be having a conversation and if your late you get a 1/4 point , if you leave early 1 point and one guy was quite happy to say if you get to 12 points your gone- not the best 1st impressions, it was nothing but threats and dont do's.. I know a large company must have rules but it was way over the top-sometimes when your at work life happens and you cant be there -so they punish you. - and all thru the HR bit they are telling you that you dont get benefits until 3 months and no pay for thanksgiving or xmas etc until u been here 90 days - a lot of companies I know are like that but where is the humanity in it all? its so petty -people have bills to pay and not getting paid is not good at all -you put your faith in the company yet they wont pay you until 90 days for holidays _Which is measly-7 holidays a year . and even in training they said tomorrow you'll be doing a lot of online learning and watching courses -but bring headphones because Convergys dont supply them .... Id had enough after that..

    Advice to Management

    Make the training fun , informative and professional- keep the do's and dont's to a minimum, and stop it with managers with their threats if you mess up , and PAY people from day 1 for holidays- so what if they only been there a short time? we dont go to work because we like it- we go because we need money...


  4. "They really don't give a crap about you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Apple Technician in Lake Mary, FL
    Former Employee - Apple Technician in Lake Mary, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    It's decent pay for the apple account and their pretty chill so long as you have very strict metrics that they don't train you on.

    Cons

    They have a very high turnover rate because they hire and fire like it's nothing.. if you want a professional job don't work here.

    Advice to Management

    Treat your employees better meaning actually take the time to work with them your wasting money on training classes if you keep hiring and firing.


  5. "customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lake Mary, FL
    Former Employee - Customer Service Representative in Lake Mary, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    great environment, nice people to work with

    Cons

    pay could have been better

    Advice to Management

    be there and support your people


  6. "Provides a paycheck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Lake Mary, FL
    Former Employee - Call Center Representative in Lake Mary, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    Work there is consistent if not regular.

    Cons

    No room for growth and management is aware.


  7. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Advisor in Lake Mary, FL
    Current Employee - Senior Advisor in Lake Mary, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time (More than 3 years)

    Pros

    Easy entry level jobs, great opportunities

    Cons

    schedules, sometimes mandatory overtime is required

  8. "Ok Place to start, different accountys to work on."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lake Mary, FL
    Former Employee - Anonymous Employee in Lake Mary, FL
    Doesn't Recommend

    I worked at Convergys full-time

    Pros

    Ok starting pay, depending on account.

    Cons

    Will hire anyone. Witnessed a fight break out in one of the training classes.


  9. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lake Mary, FL
    Current Employee - Anonymous Employee in Lake Mary, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time (More than a year)

    Pros

    Excellent training and development opportunities. Leadership is very supportive and will work with you to achieve your career goals.

    Cons

    There's nothing to speak of. Great place to work.


  10. "Product Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Product Specialist in Lake Mary, FL
    Former Contractor - Product Specialist in Lake Mary, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Convergys as a contractor (Less than a year)

    Pros

    Good atmosphere to work in, Hour lunch, good equipment and facilities.

    Cons

    Scheduling was awful. repetitiveness was very drowning,


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