Convergys Reviews | Glassdoor

Convergys Reviews

Updated October 19, 2018
5,050 reviews

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2.9
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Convergys President & CEO Andrea Ayers
Andrea Ayers
1,659 Ratings

5,050 Employee Reviews

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Pros
Cons
  • "Could have spent more time if work life balance would have been there" (in 92 reviews)

  • "Its a call center and you will always have your bad days" (in 172 reviews)

More Pros and Cons

  1. Helpful (2)

    "Easy Money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative II
    Current Employee - Customer Service Representative II
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys (Less than a year)

    Pros

    good pay, easy job, plenty of incentives

    Cons

    late hours, points add up quick


  2. Helpful (1)

    "Great for quick cash"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good short term job for quick cash

    Cons

    Revolving door or employees and policies

  3. "Customer Representative"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Cincinnati, OH
    Current Employee - Anonymous Employee in Cincinnati, OH

    I have been working at Convergys full-time (Less than a year)

    Pros

    Good Environment to do the job

    Cons

    Going to close on December 08, 2018

    Advice to Management

    Management was good


  4. "Its like High School"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advisor in Jacksonville, FL
    Former Employee - Advisor in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys (Less than a year)

    Pros

    PTO - Ping Pong Table - Some cool Team leaders - Alot of people

    Cons

    Managers in those back rooms suck.
    Cant have your phone on the floor.
    Really bad turn over rate youll get fired fast. ive seen alot .


  5. "Great Place to work, I loved it there."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Charlotte, NC
    Former Employee - Member Service Representative in Charlotte, NC
    Recommends
    Positive Outlook

    I worked at Convergys full-time (Less than a year)

    Pros

    Monthly bonus, great staff and supervisors

    Cons

    Possible shift change every three months.


  6. "Great place to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Supervisor in Denver, CO
    Former Employee - Call Center Supervisor in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    They offer alot of support from staff.

    Cons

    Most jobs are low paying

    Advice to Management

    Pay more!


  7. "pay"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys full-time

    Pros

    i just got hired, very quickly

    Cons

    nothing at the moment i can say

  8. "Level 2 tech support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Problem Resolution Associate in Pocatello, ID
    Former Employee - Problem Resolution Associate in Pocatello, ID
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than 5 years)

    Pros

    They will adjust your schedule to accommodate college classes. If you have a great TL ~ you have a grrat experience

    Cons

    A bad TL can ruin your experience and your career at convergys.

    Advice to Management

    Make sure your TL leaders are well trained and dont struggle with personal issues. Make sure metrics are reachable and not just a company demand.


  9. "Customersupport"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys part-time

    Pros

    , they were able to deal with my new medication and I went on a sick leave

    Cons

    Could not have cell phones even in the room that you are in the entire time

    Advice to Management

    do more incentives within the company


  10. "Customer service rep"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys full-time

    Pros

    They had pretty good pay

    Cons

    Some accounts were a lot to handle


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