Convergys is now part of Concentrix. For up to date information and jobs, please see the Concentrix profile.
Convergys Reviews
Updated Jun 7, 2021
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Approve of CEO
Andrea Ayers
1,793 Ratings
Pros
"Work from Home job so that was a pro" (in 266 reviews)
"Work environment is excellent, especially the infrastructure is fantastic" (in 246 reviews)
Cons
"Very low pay for the work you have to do" (in 136 reviews)
"All while upper management constantly take extra breaks or walk around the building chatting" (in 109 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of Convergys and is not affected by filters.
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- Former Employee★★★★★
Pros
pto system was all strIGHT DONE LOL
Cons
none really I LIKED THIS JOB A LOT
- Former Employee★★★★★
Pros
Offer really great schedule flexibility
Cons
Upper management often played favorites
- Former Employee, more than 3 years★★★★★
Pros
Good place to work with good hours
Cons
Some legacy systems could be updated
- Former Employee, more than 5 years★★★★★
Pros
They are lenient. The regional program manager worked her way up by having "good working relationships."
Cons
This was formerly Datacom. Bought by Convergys, then merged with Concentrix. It took 6 years to completely transition from Datacom to Convergys. The good old boys system worked pretty good. They were very traditional. Run by Malaysian-Indian men.
- Former Employee, less than 1 year★★★★★
Pros
Has a store for snacks
Cons
terrible job, terrible hours, point attendance system
- Former Employee, more than 3 years★★★★★
Pros
The disorganization meant that there were often gaps in personnel for every given position. This gave me a lot opportunities for me to take on new roles, which broke up the monotony of being in a given place for too long. Constantly taking lead on new projects also and earned me a great reputation for being able to get things done. The constant attrition also means there's usually room for people to move from entry level to low level leadership roles if they can show they have a decent work ethic.
Cons
Almost everything is done with minimal planning. This means you will never have enough of anything you need, whether it's time, money, or even just good co-workers. As a result it's practically impossible to do the job to it's full capacity. You often end up having to choose between neglecting the people who report to you, or the person you report to.
Continue reading - Former Employee, more than 1 year★★★★★
Pros
- Your experience can vary greatly depending on which TL (Team Leader) you have. Some are kind and helpful and knowledgeable. - Paid two week training. (Again, the quality varies.) - Clear expectations. Make sure to keep the "metrics," like average call time, taking only the break time given, etc.
Cons
- Tedious and repetitive. - Customers can call in very upset and sometimes there just isn't anything to do for them.
Continue reading - Current Employee, less than 1 year★★★★★
Pros
the ONLY pro I found from this company is the networking. There is no employee retention, yet 1000's of workers.
Cons
I was hired at a specified rate to work from home. SIX WEEKS of training at one of their facilities, and then I was told I had to work on site before working from home. This was not told to me during the interview. While working on site, they actually make you raise your hand to use the restroom.
Continue reading - Former Employee, more than 1 year★★★★★
Pros
The benefits were great can't complain
Cons
The culture was toxic but it was bearable
- Former Employee, more than 1 year★★★★★
Pros
easy job, fun times, great coworkers
Cons
Nothing really comes to mind
Continue reading
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