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Convergys Reviews
4,587 reviews
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Full-timePart-timeApprove of CEO
Andrea Ayers
1,472 Ratings
Pros
Great ability to work from home (in 251 reviews)
Excellent work environment, great pay/benefits (in 195 reviews)
Cons
Hours may sometimes challenge work-life balance but management encourages you to try to achieve that (in 80 reviews)
Its a call center and you will always have your bad days (in 163 reviews)
Helpful (2)
![Convergys Logo]()
"Awesome job t"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Positive OutlookI have been working at Convergys full-time (Less than a year)
Pros
Everything..I love my job...most days
Cons
Classroom Training program does not cover the massive amount of information you need to know . But the floor support is awesome for the most part
Convergys 2017-03-26 19:03 PDT![Convergys Logo]()
"CSR"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI have been working at Convergys full-time (Less than a year)
Pros
It is flexible with point system. . .
Cons
Lack of management, bad communication, too much gossip, nothing is confiential
Advice to Management
THEY NEED TO GET THEIR STUFF TOGETHER
Convergys 2018-04-18 18:25 PDTHelpful (1)
![Convergys Logo]()
"Sr. Manager, Operations"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookNo opinion of CEOI have been working at Convergys full-time (More than 10 years)
Pros
As a BPO, Convergys supports fortune 500 clients, who greatly influence the culture and job satisfaction an individual employee might experience, some accounts are a pleasure to support.
Cons
As an outsource provider, Convergys delivers great value to its clients but at the expense of competitive wages, employee benefits and training.
Advice to Management
Invest in talent.
Convergys 2018-04-13 09:15 PDT![Convergys Logo]()
"GREAT"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Convergys full-time (Less than a year)
Pros
Great place to work. Good pay. Good benefits.
Cons
They stopped paying commension on our sales but was still pushing up to do sales.
Convergys 2018-04-12 16:23 PDTHelpful (1)
![Convergys Logo]()
"Alright Company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI worked at Convergys full-time (More than 3 years)
Pros
nice atmosphere, great co-workers, HR team friendly, alright employee incentives,
Give you a lot of assurance pointsCons
no room for growth, Management thinks they are better than regular agents, training is to short no work life balance
Advice to Management
Promote more within
Convergys 2018-04-11 15:54 PDT![Convergys Logo]()
"Not too bad"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI have been working at Convergys full-time
Pros
40hrs every week, benefits, pay is good, great point system if you need to miss days
Cons
Schedules horrible no time for my kids, mandatory overtime, sometimes short lunches
Advice to Management
Make the schedules easier for college students or others with other jobs.
Convergys 2018-04-12 05:19 PDT![Convergys Logo]()
"flexible pay"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsApproves of CEOI have been working at Convergys full-time (More than 3 years)
Pros
flexible hours, 401 k match, tuition assistance, friendly co-workers, friendly environment
Cons
no raises, low starting pay, not a lot of options to move up.
Convergys 2018-04-08 03:06 PDTHelpful (2)
![Convergys Logo]()
"Easy Money"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Convergys (Less than a year)
Pros
good pay, easy job, plenty of incentives
Cons
late hours, points add up quick
Convergys 2018-03-28 20:06 PDTHelpful (1)
![Convergys Logo]()
"HR"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at Convergys full-time (More than 5 years)
Pros
Benefits were affordable and comprehensive
Cons
Disgruntled employees with poor attitudes, long hours
Convergys 2018-04-03 14:53 PDT![Convergys Logo]()
"Great Teamwork until health decline"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at Convergys full-time (Less than a year)
Pros
Decent management, good organization, nice facilities.
Cons
Such a big company that individuals can get lost. HR was uncommunicative and unhelpful with medical issues and I felt railroaded out.
Advice to Management
Better communication with people that are ill to actually support them.
Convergys 2018-04-05 17:04 PDT
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