Convergys Reviews | Glassdoor

Convergys Reviews

Updated April 20, 2018
4,587 reviews

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2.8
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Convergys President & CEO Andrea Ayers
Andrea Ayers
1,472 Ratings

4,587 Employee Reviews

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Pros
Cons
  • Hours may sometimes challenge work-life balance but management encourages you to try to achieve that (in 80 reviews)

  • Its a call center and you will always have your bad days (in 163 reviews)

More Pros and Cons

  1. Helpful (2)

    "Awesome job t"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Hickory, NC
    Current Employee - Call Center Representative in Hickory, NC
    Positive Outlook

    I have been working at Convergys full-time (Less than a year)

    Pros

    Everything..I love my job...most days

    Cons

    Classroom Training program does not cover the massive amount of information you need to know . But the floor support is awesome for the most part


  2. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tucson, AZ
    Current Employee - Customer Service Representative in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Convergys full-time (Less than a year)

    Pros

    It is flexible with point system. . .

    Cons

    Lack of management, bad communication, too much gossip, nothing is confiential

    Advice to Management

    THEY NEED TO GET THEIR STUFF TOGETHER

  3. Helpful (1)

    "Sr. Manager, Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Saint Louis, MO
    Current Employee - Senior Manager in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Convergys full-time (More than 10 years)

    Pros

    As a BPO, Convergys supports fortune 500 clients, who greatly influence the culture and job satisfaction an individual employee might experience, some accounts are a pleasure to support.

    Cons

    As an outsource provider, Convergys delivers great value to its clients but at the expense of competitive wages, employee benefits and training.

    Advice to Management

    Invest in talent.


  4. "GREAT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Watertown, NY
    Former Employee - Sales Associate in Watertown, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    Great place to work. Good pay. Good benefits.

    Cons

    They stopped paying commension on our sales but was still pushing up to do sales.


  5. Helpful (1)

    "Alright Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Talent Acquisition Associate in Phoenix, AZ
    Former Employee - Talent Acquisition Associate in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time (More than 3 years)

    Pros

    nice atmosphere, great co-workers, HR team friendly, alright employee incentives,
    Give you a lot of assurance points

    Cons

    no room for growth, Management thinks they are better than regular agents, training is to short no work life balance

    Advice to Management

    Promote more within


  6. "Not too bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Convergys full-time

    Pros

    40hrs every week, benefits, pay is good, great point system if you need to miss days

    Cons

    Schedules horrible no time for my kids, mandatory overtime, sometimes short lunches

    Advice to Management

    Make the schedules easier for college students or others with other jobs.


  7. "flexible pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Saint Louis, MO
    Current Employee - Customer Service Representative in Saint Louis, MO
    Recommends
    Approves of CEO

    I have been working at Convergys full-time (More than 3 years)

    Pros

    flexible hours, 401 k match, tuition assistance, friendly co-workers, friendly environment

    Cons

    no raises, low starting pay, not a lot of options to move up.

  8. Helpful (2)

    "Easy Money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative II
    Current Employee - Customer Service Representative II
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys (Less than a year)

    Pros

    good pay, easy job, plenty of incentives

    Cons

    late hours, points add up quick


  9. Helpful (1)

    "HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefits Associate in Salt Lake City, UT
    Former Employee - Benefits Associate in Salt Lake City, UT

    I worked at Convergys full-time (More than 5 years)

    Pros

    Benefits were affordable and comprehensive

    Cons

    Disgruntled employees with poor attitudes, long hours


  10. "Great Teamwork until health decline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Wilsonville, OR
    Former Employee - Technical Support Specialist in Wilsonville, OR

    I worked at Convergys full-time (Less than a year)

    Pros

    Decent management, good organization, nice facilities.

    Cons

    Such a big company that individuals can get lost. HR was uncommunicative and unhelpful with medical issues and I felt railroaded out.

    Advice to Management

    Better communication with people that are ill to actually support them.


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