Convergys Reviews

Updated Jun 7, 2021

To filter reviews, or .
3.1
50%
Recommend to a Friend
64%
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
1,793 Ratings
Pros
  • "Work from Home job so that was a pro(in 266 reviews)

  • "Work environment is excellent, especially the infrastructure is fantastic(in 246 reviews)

  • Cons
  • "Very low pay for the work you have to do(in 136 reviews)

  • "All while upper management constantly take extra breaks or walk around the building chatting(in 109 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Convergys and is not affected by filters.

    Want more demographic options?
    1. 5.0
      Former Employee

      it was ok

      Aug 29, 2020 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      pto system was all strIGHT DONE LOL

      Cons

      none really I LIKED THIS JOB A LOT

      Be the first to find this review helpful
    2. 4.0
      Former Employee

      It was fine

      Apr 30, 2021 - SAHM in West Chester, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Offer really great schedule flexibility

      Cons

      Upper management often played favorites

      1 person found this review helpful
    3. 4.0
      Former Employee, more than 3 years

      Manager

      Jan 12, 2021 - Manager in Columbus, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good place to work with good hours

      Cons

      Some legacy systems could be updated

      Be the first to find this review helpful
    4. 2.0
      Former Employee, more than 5 years

      Culture

      Dec 7, 2020 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They are lenient. The regional program manager worked her way up by having "good working relationships."

      Cons

      This was formerly Datacom. Bought by Convergys, then merged with Concentrix. It took 6 years to completely transition from Datacom to Convergys. The good old boys system worked pretty good. They were very traditional. Run by Malaysian-Indian men.

      Be the first to find this review helpful
    5. 1.0
      Former Employee, less than 1 year

      Terrible

      Feb 1, 2021 - Problem Resolution Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Has a store for snacks

      Cons

      terrible job, terrible hours, point attendance system

      Be the first to find this review helpful
    6. 3.0
      Former Employee, more than 3 years

      Rather Chaotic

      May 2, 2020 - Team Leader in Tampa, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The disorganization meant that there were often gaps in personnel for every given position. This gave me a lot opportunities for me to take on new roles, which broke up the monotony of being in a given place for too long. Constantly taking lead on new projects also and earned me a great reputation for being able to get things done. The constant attrition also means there's usually room for people to move from entry level to low level leadership roles if they can show they have a decent work ethic.

      Cons

      Almost everything is done with minimal planning. This means you will never have enough of anything you need, whether it's time, money, or even just good co-workers. As a result it's practically impossible to do the job to it's full capacity. You often end up having to choose between neglecting the people who report to you, or the person you report to.

      Continue reading
      Be the first to find this review helpful
    7. 4.0
      Former Employee, more than 1 year

      Tough Work, Tough Environment but Good Pay

      Apr 20, 2020 - Customer Service Associate in Chattanooga, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Your experience can vary greatly depending on which TL (Team Leader) you have. Some are kind and helpful and knowledgeable. - Paid two week training. (Again, the quality varies.) - Clear expectations. Make sure to keep the "metrics," like average call time, taking only the break time given, etc.

      Cons

      - Tedious and repetitive. - Customers can call in very upset and sometimes there just isn't anything to do for them.

      Continue reading
      Be the first to find this review helpful
    8. 1.0
      Current Employee, less than 1 year

      Not what I was told AT ALL

      Jun 25, 2020 - Customer Service Representative in Chattanooga, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      the ONLY pro I found from this company is the networking. There is no employee retention, yet 1000's of workers.

      Cons

      I was hired at a specified rate to work from home. SIX WEEKS of training at one of their facilities, and then I was told I had to work on site before working from home. This was not told to me during the interview. While working on site, they actually make you raise your hand to use the restroom.

      Continue reading
      2 people found this review helpful
    9. 4.0
      Former Employee, more than 1 year

      Great company to work for

      Jun 25, 2020 - Recruiter in Cincinnati, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The benefits were great can't complain

      Cons

      The culture was toxic but it was bearable

      Be the first to find this review helpful
    10. 5.0
      Former Employee, more than 1 year

      nice place to work

      May 17, 2020 - CSP 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      easy job, fun times, great coworkers

      Cons

      Nothing really comes to mind

      Continue reading
      Be the first to find this review helpful
    Viewing 1 - 10 of 5,435 Reviews

    Popular Careers with Convergys Job Seekers

    Call Center Agent
    Learn About the Job
    JobsSalariesInterviews
    Work At Home Customer Service Representative
    Learn About the Job
    Technical Support Representative
    Learn About the Job
    Customer Service Representative
    Learn About the Job
    Blue Cross Blue Shield of North Carolina Customer Service
    Learn About the Job

    Work at Convergys? Share Your Experiences

    or