Convergys Reviews | Glassdoor

Convergys Reviews

Updated July 25, 2017
3,847 reviews

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2.8
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Convergys President & CEO Andrea Ayers
Andrea Ayers
1,183 Ratings

3,847 Employee Reviews

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Pros
  • This was a work from home position (in 230 reviews)

  • Great work environment great supervisors (in 168 reviews)

Cons
  • Work life balance is not balanced (in 70 reviews)

  • It's a call center so you have to be able to handle the client calls that do come in (in 174 reviews)

More Pros and Cons

  1. "iOS tech support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IOS Technical Support Advisor in Rio Rancho, NM
    Former Employee - IOS Technical Support Advisor in Rio Rancho, NM
    Recommends
    Positive Outlook

    I worked at Convergys full-time

    Pros

    Laid back environment, friendly staff, incentives, lunch room has vending machines with good selection :)

    Cons

    Parking, training is more based on personality while on the phone and verbage and less about what you should know in order to help the customer, they put you on the phones in the middle of training before being fully prepared to actually fix the customers problems.

    Advice to Management

    Obtain a system that allows the trainees to practice scenario calls rather than just theory.


  2. "customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lake Mary, FL
    Former Employee - Customer Service Representative in Lake Mary, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    great environment, nice people to work with

    Cons

    pay could have been better

    Advice to Management

    be there and support your people

  3. "Its a good and bad place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Valdosta, GA
    Former Employee - Manager in Valdosta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Convergys full-time (More than 5 years)

    Pros

    Opportunities to win prizes and other things
    Fairly organized environment

    Cons

    They take advantage of your skills set for their betterment but not yours
    Compensations
    Advancement is based on who you kno


  4. Helpful (1)

    "Great Job in a mediocre market"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CLG in Watertown, NY
    Current Employee - CLG in Watertown, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Convergys part-time (More than a year)

    Pros

    Flexible schedules, great pay, PTO, medical and dental. Great employee relationships.

    Cons

    Can feel repetitive and gets boring.

    Advice to Management

    Give employees more opportunities to advance.


  5. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time

    Pros

    Lots of growth opportunities.

    Lots of ongoing training and support.

    Cons

    Initiatives take a long time to come to fruition.


  6. "great work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time

    Pros

    learning platform, part of the growing industry

    Cons

    should implement more employee benefit programs


  7. "Good place to gain experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to learn team building. Although the pay isn't so great, you get a lot of experience as both a tech oriented support and an accounting practitioner

    Cons

    Performance matrix should be worked on. Also pay state should be reviewed and more employee activities would be appreciated. Not bad

  8. "An OK place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Greenville, NC
    Former Employee - Anonymous Employee in Greenville, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    Relaxed environment, easy job, good team leaders

    Cons

    Overstaffed, will hire anyone, plays favorites, will fire quickly, verbally abusive customers, expect staff to deal with it


  9. "Convergys has flexible hours and helps with time off. I love accruing pto and uto. Long as you do your job it's good."

    StarStarStarStarStar
    Current Employee - Customer Service Representative II in Logan, UT
    Current Employee - Customer Service Representative II in Logan, UT

    Pros

    Consistent pay and hours great flexibility and goals to meet daily. Breaks and lunches are spaced nicely make work fast

    Cons

    Must offer on calls and sitting for long time periods . Breaks are 15 minutes every couple hours

    Advice to Management

    Has improved raise and bonus requirements to be more attainable


  10. "Data Center Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Convergys full-time

    Pros

    Global industry leader in call center technology and customer experience

    Cons

    Employee focus and career development are sub-par


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