Convergys Reviews

Updated Jul 27, 2020

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3.0
46%
Recommend to a Friend
59%
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
1,783 Ratings
Pros
Cons
  • "Convergys ran contracts like a call center(in 175 reviews)

  • "Very low pay for the work you have to do(in 136 reviews)

More Pros and Cons
  1. "love"

    5.0
    Former Employee - Sales Associate 

    I worked at Convergys part-time

    Pros

    good and fair pay and hours

    Cons

    none that i can think of

  2. "Great company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Recruiter in Cincinnati, MO

    I worked at Convergys full-time for more than a year

    Pros

    The benefits were great can't complain

    Cons

    The culture was toxic but it was bearable


  3. "Last Resort"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time for more than 3 years

    Pros

    Full-time employment opportunities. Training on the job.

    Cons

    Management is self-serving. Unattainable goals.

  4. "I can't speak to the customer support side of the business only technical support."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Field Service Technician in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Convergys full-time for more than 3 years

    Pros

    No shortage of work. Fast paced environment. You can learn a lot.

    Cons

    They don't have the resources\knowledge\interest to guide and grow a successful IT department.

    Continue reading
  5. Helpful (1)

    "Not what I was told AT ALL"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chattanooga, TN
    Doesn't Recommend
    Negative Outlook

    I have been working at Convergys full-time for less than a year

    Pros

    the ONLY pro I found from this company is the networking. There is no employee retention, yet 1000's of workers.

    Cons

    I was hired at a specified rate to work from home. SIX WEEKS of training at one of their facilities, and then I was told I had to work on site before working from home. This was not told to me during the interview. While working on site, they actually make you raise your hand to use the restroom.

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  6. "nice place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CSP 
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Convergys full-time for more than a year

    Pros

    easy job, fun times, great coworkers

    Cons

    Nothing really comes to mind

    Continue reading
  7. "Rather Chaotic"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Leader in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Convergys full-time for more than 3 years

    Pros

    The disorganization meant that there were often gaps in personnel for every given position. This gave me a lot opportunities for me to take on new roles, which broke up the monotony of being in a given place for too long. Constantly taking lead on new projects also and earned me a great reputation for being able to get things done. The constant attrition also means there's usually room for people to move from entry level to low level leadership roles if they can show they have a decent work ethic.

    Cons

    Almost everything is done with minimal planning. This means you will never have enough of anything you need, whether it's time, money, or even just good co-workers. As a result it's practically impossible to do the job to it's full capacity. You often end up having to choose between neglecting the people who report to you, or the person you report to.

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  8. "Bad place"

    2.0
    Former Employee - Customer Service Representative in Jacksonville, NC

    I worked at Convergys full-time

    Pros

    I have no pros. I didn’t enjoy the job

    Cons

    Everything is wrong. They do t tale care of employers

  9. "Good for single"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support in Wilsonville, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time for less than a year

    Pros

    Nice Colleagues, leaders, and seniors

    Cons

    Almost the minimum salary that is good for a single status person but might not a job can raise a family.

  10. "Poor training"

    2.0
    Former Employee - Customer Retention Representative in Phoenix, AZ
    Doesn't Recommend

    I worked at Convergys full-time for less than a year

    Pros

    competitive bonuses that gave you the opportunity to make a lot of money

    Cons

    high turnover, bad management, inappropriate relationships between managers and employees

Found 5393 reviews