Convergys Reviews

Pros

Great company, fair hours, flexible schedules

Cons

low pay for the amount of stress.

Pros

This was a great opportunity to learn and grow, especially with my direct manager Vernon who really worked with me and helped me to improve as a leader.

Cons

No real job security even if you are good.

Advice to Management

Do not allow people that only see the numbers run the business.

Pros

•Short Inbound Calls •They always do stuff such as provide lunch on holidays

Cons

•They have a horrible scheduling process. They do blocks of time so your schedule is NEVER the same from day to day. •They have a rigorous attendance point system. 1-min late is 1/4 of 1 point •Once on the floor after training, you're on your own. Getting assistance from the leads is hard because they're few and far in between.

Advice to Management

•Train more floor help for faster assistance. •Hire people for specific schedules and stop doing the "Schedule Bands"

Pros

I worked at Convergys two different times and had to leave both times due to acquisitions which are common in this type of business. Overall it was a great experience and it has given me many great things in life to this day. I will miss Convergys and the company culture they employed.

Cons

The acquisitions and layoffs. You never know when this can happen so you feel a bit unstable. People do sometimes come and go frequently, so someone you were close to may be gone randomly one day or even your own job.

Advice to Management

Convergys is now Concentrix so I don't have knowledge of their processes. I always worked for Convergys.

Pros

Mgmt had a hands off approach

Cons

Mgmt did not use common sense approach

Advice to Management

Know what your employees bring to the table

Pros

Four ten hour shifts was nice

Cons

Literally everything else about this place.

Advice to Management

Bug control, incentives, coaching, enough employees to handle qeue

Pros

Teamwork, remote working, competitive salary

Cons

Over the past 30 years, countless layoffs throughout divisions, up and down market. Latest buyout of company was in October and already a layoff in early December, no rhyme or reason with this one, just a salary cut without regards to business.

Advice to Management

Don't cut too deep and remember what got Convergys to where it was.

Pros

there is none to say

Cons

They promise to pay end of month commission based on sales made, however they are more ready to not give the commission then to give it. if customers give 1 negative review they take all the commission away. They did it to me even though I was seven months pregnant and had had been working there for over a year. they kept my $2500 commission. They customer was complaining about XM Radio and I service his call for Onstar...

Advice to Management

you discriminate against people whom you don't like. You pay commission to your favorite people while others suffer. you all have favorites. all you management care about is go smoke together.