Convergys Reviews | Glassdoor

Convergys Reviews

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Found 5133 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
47%
Recommend to a Friend
61%
Approve of CEO
Convergys CEO Andrea Ayers
Andrea Ayers
1691 Ratings
Pros
Cons
  • "Could have spent more time if work life balance would have been there(in 94 reviews)

  • "Its a call center and you will always have your bad days(in 174 reviews)

More Pros and Cons
  1. Remote Customer Service

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Remote Customer Service Representative in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time for more than 2 years

    Pros

    Great company, fair hours, flexible schedules

    Cons

    low pay for the amount of stress.

  2. Could be better

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at Convergys part-time for more than a year

      Pros

      work around your schedule (college student)

      Cons

      should of been paid more, training

    • Great place to learn.

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Team Leader in Phoenix, AZ
      Recommends
      Negative Outlook

      I have been working at Convergys full-time for more than 6 years

      Pros

      This was a great opportunity to learn and grow, especially with my direct manager Vernon who really worked with me and helped me to improve as a leader.

      Cons

      No real job security even if you are good.

      Advice to Management

      Do not allow people that only see the numbers run the business.

    • Chilled Atmosphere, but strict on attendance.

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Charlotte, NC
      Neutral Outlook
      Disapproves of CEO

      I worked at Convergys full-time for more than a year

      Pros

      •Short Inbound Calls •They always do stuff such as provide lunch on holidays

      Cons

      •They have a horrible scheduling process. They do blocks of time so your schedule is NEVER the same from day to day. •They have a rigorous attendance point system. 1-min late is 1/4 of 1 point •Once on the floor after training, you're on your own. Getting assistance from the leads is hard because they're few and far in between.

      Advice to Management

      •Train more floor help for faster assistance. •Hire people for specific schedules and stop doing the "Schedule Bands"

    • Loved it

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      Former Employee - Information Technology 
      Recommends

      I worked at Convergys full-time for more than 9 years

      Pros

      I worked at Convergys two different times and had to leave both times due to acquisitions which are common in this type of business. Overall it was a great experience and it has given me many great things in life to this day. I will miss Convergys and the company culture they employed.

      Cons

      The acquisitions and layoffs. You never know when this can happen so you feel a bit unstable. People do sometimes come and go frequently, so someone you were close to may be gone randomly one day or even your own job.

      Advice to Management

      Convergys is now Concentrix so I don't have knowledge of their processes. I always worked for Convergys.

    • Deceptive

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - IT Senior Analyst in Jacksonville, FL
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Convergys full-time for more than 9 years

      Pros

      Mgmt had a hands off approach

      Cons

      Mgmt did not use common sense approach

      Advice to Management

      Know what your employees bring to the table

    • Won’t help you

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Charlotte, NC
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Convergys full-time for more than a year

      Pros

      Decent money okay hours. Management was ok

      Cons

      My car had gotten broken into and I had to miss that day and they fired me after they had told me I was ok and wouldn’t lose my job. Long hours.

    • Convergys

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Watertown, NY
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Convergys full-time for more than 2 years

      Pros

      Four ten hour shifts was nice

      Cons

      Literally everything else about this place.

      Advice to Management

      Bug control, incentives, coaching, enough employees to handle qeue

    • Helpful (1)

      Unsure of new direction with Buyout of Company

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Senior Systems Analyst in Omaha, NE
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Convergys full-time for more than 20 years

      Pros

      Teamwork, remote working, competitive salary

      Cons

      Over the past 30 years, countless layoffs throughout divisions, up and down market. Latest buyout of company was in October and already a layoff in early December, no rhyme or reason with this one, just a salary cut without regards to business.

      Advice to Management

      Don't cut too deep and remember what got Convergys to where it was.

    • look for a job not trouble

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - OnStar Advisor in Charlotte, NC

      I worked at Convergys full-time for more than 2 years

      Pros

      there is none to say

      Cons

      They promise to pay end of month commission based on sales made, however they are more ready to not give the commission then to give it. if customers give 1 negative review they take all the commission away. They did it to me even though I was seven months pregnant and had had been working there for over a year. they kept my $2500 commission. They customer was complaining about XM Radio and I service his call for Onstar...

      Show More

      Advice to Management

      you discriminate against people whom you don't like. You pay commission to your favorite people while others suffer. you all have favorites. all you management care about is go smoke together.

    Found 5133 reviews