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Convergys Reviews
Updated May 28, 2023
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Found 5,519 of over 6K reviews
64% Recommend to a Friend
81% Approve of CEO
Found 5,482 of over 6K reviews
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Recommend to a Friend
Approve of CEO
Andrea Ayers
1,808 Ratings
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Top Review Highlights by Sentiment
Pros
- "The people are great and most really care about handling customer calls promptly and completely." (in 277 reviews)
Cons
- "Expect to work lots of overtime to make up for poor management planning (or lack of)" (in 345 reviews)
- "Low salaries that vary depending on the language and not the amount of work you do." (in 149 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of Convergys and is not affected by filters.
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- Former Employee★★★★★
Pros
Get to interact with and help people
Cons
Higher reviews for employees trying hard and helping customers.
Continue reading - Former Employee★★★★★
Pros
It paid the bills I had.
Cons
I have never done a customer service job before. I hated every minute of it
- Current Employee★★★★★
Needless pressure on employees
Nov 8, 2022 - Customer Service RepresentativeRecommendCEO ApprovalBusiness OutlookPros
Offers opportunity for remote work
Cons
Poor management and needless pressure on employees
- Former Employee★★★★★
Decent but not great
Aug 10, 2022 - Work From Home Customer Service RepresentativeRecommendCEO ApprovalBusiness OutlookPros
Good money and nice coworkers
Cons
Worked you more than you was getting paid. No breaks most the time
- Former Employee★★★★★
Convergys/Concentrix
Jun 25, 2022 - Customer Service RepresentativeRecommendCEO ApprovalBusiness OutlookPros
Scheduled known in advanced up to 3 months, full time hours with overtime always available, easy client training and advancement within the company based on good performance.
Cons
Needs better team management, support on the floor and flexibility with emergency off days.
Continue reading - Former Employee★★★★★
Customer Service Rep
Aug 5, 2022 - Customer Service RepresentativeRecommendCEO ApprovalBusiness OutlookPros
I was able to make my own schedule
Cons
Sitting for a long period of time.
- Former Employee★★★★★
Fun. A little drama.
May 20, 2022 - Customer Service RepresentativeRecommendCEO ApprovalBusiness OutlookPros
Drama queens be makin drama.
Cons
Management is all drama queens.
- Former Employee★★★★★
Employee Friendly
Feb 17, 2022 - Accounts Statement Auditor in Salt Lake City, UTRecommendCEO ApprovalBusiness OutlookPros
Great company to work for! Wonderful people and opportunities!
Cons
Some of the shifts are not freat.
Continue reading - Former Employee, more than 1 year★★★★★
Pros
Working from home was a very nice perk; you did not have to worry about traveling
Cons
The micro management was horrendous!
Continue reading - Former Employee★★★★★
Heavy call volume
Jan 19, 2022 - Customer Service Representative in Dunlap, TNRecommendCEO ApprovalBusiness OutlookPros
Good pay at the time
Cons
Very high volume call center
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Convergys Reviews FAQs
Convergys has an overall rating of 3.7 out of 5, based on over 5,620 reviews left anonymously by employees. 64% of employees would recommend working at Convergys to a friend and 52% have a positive outlook for the business. This rating has improved by 10% over the last 12 months.
64% of Convergys employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Convergys 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Convergys to be coworkers, career development, benefits and the cons to be culture, management, compensation.
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