Convergys Reviews | Glassdoor

Convergys Reviews

Updated June 22, 2017
3,751 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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Convergys President & CEO Andrea Ayers
Andrea Ayers
1,153 Ratings

3,751 Employee Reviews

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Pros
  • This was a work from home position (in 229 reviews)

  • Great work environment great supervisors (in 166 reviews)

Cons
  • Work life balance is not balanced (in 69 reviews)

  • It's a call center so you have to be able to handle the client calls that do come in (in 170 reviews)

More Pros and Cons

  1. "Convergys is a good company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Escalation Engineer in Richardson, TX
    Current Employee - Support Escalation Engineer in Richardson, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Convergys full-time (More than a year)

    Pros

    Learning in depth of supported technology

    Cons

    Frequent changes and limited access to Microsoft support tools

    Advice to Management

    The company needs to demand the same access to the same tools Microsoft Engineers utilize.


  2. "Provides a paycheck"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Lake Mary, FL
    Former Employee - Call Center Representative in Lake Mary, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    Work there is consistent if not regular.

    Cons

    No room for growth and management is aware.

  3. "Good transitioning job ."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Columbus, GA
    Current Employee - Sales Representative in Columbus, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Convergys (Less than a year)

    Pros

    People you train with
    Break room
     Incentives

    Cons

    Attendance point system
    Short breaks
    Management

    Advice to Management

    Help agents more when on the floor and have better trainers in the classrooms


  4. "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Advisor in Lake Mary, FL
    Current Employee - Senior Advisor in Lake Mary, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time (More than 3 years)

    Pros

    Easy entry level jobs, great opportunities

    Cons

    schedules, sometimes mandatory overtime is required


  5. "My job was very fulfilling and Convergys Management was supportive and attentive ."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Representative II in Tucson, AZ
    Current Employee - Tech Support Representative II in Tucson, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Convergys full-time (More than 3 years)

    Pros

    Schedules do not change very often. The hours chosen by employees are very accommodating.
    Managers tend to be daily approachable and willing to listen and to help. Workers at Convergys seem genuinely happy: I know that I was content working for my project
    :))D.

    Cons

    Not much opportunity for advancement. HR does not listen when an employee needs help. The buildings are not very clean and the bathrooms are downright filthy most of the time.

    Advice to Management

    Management needs to truly consider why employees tend to be absent so frequently.


  6. "Just be careful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Jacksonville, NC
    Former Employee - Customer Service Representative in Jacksonville, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than 5 years)

    Pros

    Benefits are amazing Pay can be lucrative depending on project

    Cons

    Good ol boy system with favorites. I was required to do a Job i was not trained in when a teammate left the company but without the pay. When I asked for a raise/ help with my job, my 2 years at the job my job then became temporary and I was asked to step down.

    Advice to Management

    Take advice within coaching be just as open to bettering yourself as you expect of employees


  7. "Convergys Information Technology"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Solutions Manager in Plano, TX
    Former Employee - Business Solutions Manager in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than 8 years)

    Pros

    Convergys is a large, multinational company, with opportunities in many fields. Company has good benefits and healthcare package.

    Cons

    Because the management culture in the Information Technology organization was not always team-oriented and/or employee-friendly, employee motivation and morale suffered. The business applications systems lacked integration and needed updating.

  8. "Great Company to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Greenville, NC
    Former Employee - Operations Manager in Greenville, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than 5 years)

    Pros

    Opportunity for Advancement is by far one of the best things! If you show up on time and work hard, good things can happen.

    Cons

    Every location seems to operate a little differently! From locations in Florida to NC, seems continents apart. Corporate in Cinn is a whole different deal.

    Advice to Management

    Share how things are run across different locations so the same vision and culture stays throughout!


  9. "Team Leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Jacksonville, NC
    Former Employee - Team Leader in Jacksonville, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than 3 years)

    Pros

    They promote from within. Guaranteed full time hours

    Cons

    Salary is based on project. It's hard to get approved time off.


  10. "Great work at home position if job security is not your top priority"

    Star Star Star Star Star
    Former Employee - CSP in Indianapolis, IN
    Former Employee - CSP in Indianapolis, IN

    I worked at Convergys full-time (More than 3 years)

    Pros

    Work at home, competitive pay for the position, benefits available, paid or double time on holidays. Some team leads really care and show it.

    Cons

    Layoffs frequently, not guaranteed another project if one ends, and even if you will be moved to another project they wait until last minute to offer it to you. Never felt like I had job security, even though would always meet or exceed required metrics. Some team leads could care less about you as a person and show it. Luck of the draw on who you get.


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