Convergys Reviews | Glassdoor

Convergys Reviews

Updated July 17, 2018
4,832 reviews

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2.9
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Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
1,583 Ratings

4,832 Employee Reviews

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Pros
Cons
  • "Hours may sometimes challenge work-life balance but management encourages you to try to achieve that" (in 86 reviews)

  • "Its a call center and you will always have your bad days" (in 169 reviews)

More Pros and Cons

  1. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Charlotte, NC
    Former Employee - Customer Service Representative in Charlotte, NC
    Recommends
    Approves of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    Pay Rate was great. Overtime was always available

    Cons

    Time band and hours

    Advice to Management

    Great Job


  2. "A Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Greenville, NC
    Current Employee - Anonymous Employee in Greenville, NC
    Recommends
    Positive Outlook

    I have been working at Convergys full-time (More than a year)

    Pros

    Convergys is an excellent job with decent benefits and pay. Sometimes have overtime available which is optional. Have employee appreciation few times throughout the year.

    Cons

    I work on a fairly new project and there for there's slot of inconsistency with schedules and job requirements.

    Advice to Management

    I suggest that Management reinforce
    confidentiality withinthe company especially regarding employees personal matters and encourage more respect and trust by first leading by example even more and hosting specialized training in these areas.

  3. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cincinnati, OH
    Current Employee - Anonymous Employee in Cincinnati, OH

    I have been working at Convergys full-time (More than 3 years)

    Pros

    Helpful people to work with

    Cons

    Very Less growth opportunities CSR


  4. "Convergys Call Center in Longview Tx"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Longview, TX
    Current Employee - Call Center Representative in Longview, TX
    Doesn't Recommend

    I have been working at Convergys full-time (More than a year)

    Pros

    Met a lot of very interesting people.

    Cons

    If you don't like to work where people are constantly yelling. This place is not for you.


  5. "Was a good place to work, Went downhill fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Agent in Johnstown, PA
    Former Employee - Technical Support Agent in Johnstown, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    Friendly teamates
    Good starting wages
    Some TL's are decent

    Cons

    Bad upper management
    Too much managament turnover
    constant promise of a promotion, never received

    Advice to Management

    LISTEN TO YOUR EMPLOYEES AND TRUST THEM


  6. "iris by lowes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Convergys full-time

    Pros

    customer service skills helping customers stay posititve

    Cons

    none at the moment so far so good


  7. "It’s what you make of it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant
    Current Employee - Administrative Assistant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time (More than 10 years)

    Pros

    Great benefits, flexible work schedule, opportunities for growth & advancement if you put forth the effort.

    Cons

    Each site is different in how it handles college schedules & time off for family events. Some sites are pretty inflexible. Seems the company tends to eliminate the really talented leadership in favor of “yes men”, which is unfortunate.

    Advice to Management

    Don’t focus so much on why people leave. If your site has an attrition problem, talk to the folks that have stayed. Find out what’s keeping them there, and capitalize on that! It’s often not pay or benefits that drives people away. Sometimes it’s something as simple as relationships/culture.

  8. "Customer representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time

    Pros

    It's a good start up job

    Cons

    The pay wage is horrible


  9. "Nice Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Convergys full-time

    Pros

    Thorough training, attentive managers and trainers.

    Cons

    Not much room for advancement.


  10. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Cincinnati, OH
    Former Employee - Customer Service Associate in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time (More than 3 years)

    Pros

    Been with them for almost 5 years

    Cons

    Salary isn’t enough, even incentives aren’t right.

    Advice to Management

    Work politics. Some team leaders and managers tolerate agents in terms of poistions


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