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Convergys

Acquired by SYNNEX
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Convergys

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Convergys is now part of SYNNEX. For up to date information and jobs, please see the Concentrix profile.

Convergys Reviews

Updated May 28, 2023

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Found 5,519 of over 6K reviews
3.7
64% Recommend to a Friend
Convergys President & CEO Andrea Ayers
81% Approve of CEO

Found 5,482 of over 6K reviews

3.7
64%
Recommend to a Friend
81%
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
1,808 Ratings

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Top Review Highlights by Sentiment

Pros
Cons
  • "Expect to work lots of overtime to make up for poor management planning (or lack of)(in 345 reviews)
  • "Low pay and a lot of change due to needing to meet the client's needs.(in 253 reviews)
  • "Low salaries that vary depending on the language and not the amount of work you do.(in 149 reviews)
  • "Good managers are treated unfairly.(in 138 reviews)
  • "Upper management was horrible and ill mannered(in 81 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Convergys and is not affected by filters.

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  1. 5.0
    Former Employee

    Customer service

    Oct 28, 2022 - Registration Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Get to interact with and help people

    Cons

    Higher reviews for employees trying hard and helping customers.

    Continue reading
    Be the first to find this review helpful
  2. 3.0
    Former Employee

    It was ok

    Mar 8, 2023 - Medical Biller 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It paid the bills I had.

    Cons

    I have never done a customer service job before. I hated every minute of it

    Be the first to find this review helpful
  3. Join the Convergys team
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  4. 4.0
    Current Employee

    Needless pressure on employees

    Nov 8, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Offers opportunity for remote work

    Cons

    Poor management and needless pressure on employees

    Be the first to find this review helpful
  5. 3.0
    Former Employee

    Decent but not great

    Aug 10, 2022 - Work From Home Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good money and nice coworkers

    Cons

    Worked you more than you was getting paid. No breaks most the time

    Be the first to find this review helpful
  6. 4.0
    Former Employee

    Convergys/Concentrix

    Jun 25, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Scheduled known in advanced up to 3 months, full time hours with overtime always available, easy client training and advancement within the company based on good performance.

    Cons

    Needs better team management, support on the floor and flexibility with emergency off days.

    Continue reading
    Be the first to find this review helpful
  7. 4.0
    Former Employee

    Customer Service Rep

    Aug 5, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I was able to make my own schedule

    Cons

    Sitting for a long period of time.

    Be the first to find this review helpful
  8. 3.0
    Former Employee

    Fun. A little drama.

    May 20, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Drama queens be makin drama.

    Cons

    Management is all drama queens.

    Be the first to find this review helpful
  9. 3.0
    Former Employee

    Employee Friendly

    Feb 17, 2022 - Accounts Statement Auditor in Salt Lake City, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company to work for! Wonderful people and opportunities!

    Cons

    Some of the shifts are not freat.

    Continue reading
    Be the first to find this review helpful
  10. 3.0
    Former Employee, more than 1 year

    Work from Home

    Feb 22, 2022 - Hotel Reservations Agent 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Working from home was a very nice perk; you did not have to worry about traveling

    Cons

    The micro management was horrendous!

    Continue reading
    1 person found this review helpful
  11. 3.0
    Former Employee

    Heavy call volume

    Jan 19, 2022 - Customer Service Representative in Dunlap, TN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay at the time

    Cons

    Very high volume call center

    Be the first to find this review helpful
Viewing 1 - 10 of 5,482 Reviews
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Convergys Reviews FAQs

Convergys has an overall rating of 3.7 out of 5, based on over 5,620 reviews left anonymously by employees. 64% of employees would recommend working at Convergys to a friend and 52% have a positive outlook for the business. This rating has improved by 10% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Convergys employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Convergys. This rating has improved by 3% over the last 12 months.

64% of Convergys employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Convergys 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Convergys to be coworkers, career development, benefits and the cons to be culture, management, compensation.

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Convergys Photos

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Convergys photo of: Cincy Office
Convergys photo of: Puppies at work
Convergys photo of: Exterior
Convergys photo of: Convergys Sunset 09-10-2015
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Glassdoor has 5,620 Convergys reviews submitted anonymously by Convergys employees. Read employee reviews and ratings on Glassdoor to decide if Convergys is right for you.