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    Convergys Reviews

    Updated July 17, 2018
    4,832 reviews

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    Full-timePart-time
    2.9
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Convergys President & CEO Andrea Ayers
    Andrea Ayers
    1,583 Ratings

    4,832 Employee Reviews

    Sort: PopularRatingDate
    Pros
    Cons

    • "Hours may sometimes challenge work-life balance but management encourages you to try to achieve that" (in 86 reviews)

    • "Its a call center and you will always have your bad days" (in 169 reviews)

    More Pros and Cons

    1. "Customer service representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Charlotte, NC
      Former Employee - Customer Service Representative in Charlotte, NC
      Recommends
      Approves of CEO

      I worked at Convergys full-time (Less than a year)

      Pros

      Pay Rate was great. Overtime was always available

      Cons

      Time band and hours

      Advice to Management

      Great Job

    2. "A Job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Greenville, NC
      Current Employee - Anonymous Employee in Greenville, NC
      Recommends
      Positive Outlook

      I have been working at Convergys full-time (More than a year)

      Pros

      Convergys is an excellent job with decent benefits and pay. Sometimes have overtime available which is optional. Have employee appreciation few times throughout the year.

      Cons

      I work on a fairly new project and there for there's slot of inconsistency with schedules and job requirements.

      Advice to Management

      I suggest that Management reinforce
      confidentiality withinthe company especially regarding employees personal matters and encourage more respect and trust by first leading by example even more and hosting specialized training in these areas.

      3. Join the Convergys team
      See Our Latest Jobs

    3. "CSR"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Cincinnati, OH
      Current Employee - Anonymous Employee in Cincinnati, OH

      I have been working at Convergys full-time (More than 3 years)

      Pros

      Helpful people to work with

      Cons

      Very Less growth opportunities CSR

    4. "Convergys Call Center in Longview Tx"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Comp & Benefits
      • Senior Management
      Current Employee - Call Center Representative in Longview, TX
      Current Employee - Call Center Representative in Longview, TX
      Doesn't Recommend

      I have been working at Convergys full-time (More than a year)

      Pros

      Met a lot of very interesting people.

      Cons

      If you don't like to work where people are constantly yelling. This place is not for you.

    5. "Was a good place to work, Went downhill fast"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Technical Support Agent in Johnstown, PA
      Former Employee - Technical Support Agent in Johnstown, PA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Convergys full-time (Less than a year)

      Pros

      Friendly teamates
      Good starting wages
      Some TL's are decent

      Cons

      Bad upper management
      Too much managament turnover
      constant promise of a promotion, never received

      Advice to Management

      LISTEN TO YOUR EMPLOYEES AND TRUST THEM

    6. "iris by lowes"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Convergys full-time

      Pros

      customer service skills helping customers stay posititve

      Cons

      none at the moment so far so good

    7. "It’s what you make of it"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Administrative Assistant
      Current Employee - Administrative Assistant
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Convergys full-time (More than 10 years)

      Pros

      Great benefits, flexible work schedule, opportunities for growth & advancement if you put forth the effort.

      Cons

      Each site is different in how it handles college schedules & time off for family events. Some sites are pretty inflexible. Seems the company tends to eliminate the really talented leadership in favor of “yes men”, which is unfortunate.

      Advice to Management

      Don’t focus so much on why people leave. If your site has an attrition problem, talk to the folks that have stayed. Find out what’s keeping them there, and capitalize on that! It’s often not pay or benefits that drives people away. Sometimes it’s something as simple as relationships/culture.

    8. "Customer representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Convergys full-time

      Pros

      It's a good start up job

      Cons

      The pay wage is horrible

    9. "Nice Place to Work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Convergys full-time

      Pros

      Thorough training, attentive managers and trainers.

      Cons

      Not much room for advancement.

    10. "Good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Associate in Cincinnati, OH
      Former Employee - Customer Service Associate in Cincinnati, OH
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Convergys full-time (More than 3 years)

      Pros

      Been with them for almost 5 years

      Cons

      Salary isn’t enough, even incentives aren’t right.

      Advice to Management

      Work politics. Some team leaders and managers tolerate agents in terms of poistions

    Showing 4,832 of 4,892 reviews
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