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Convergys Reviews
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    Convergys Reviews

    Updated October 19, 2018
    5,050 reviews

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    Full-timePart-time
    2.9
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Convergys President & CEO Andrea Ayers
    Andrea Ayers
    1,659 Ratings

    5,050 Employee Reviews

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    Pros
    Cons

    • "Could have spent more time if work life balance would have been there" (in 92 reviews)

    • "Its a call center and you will always have your bad days" (in 172 reviews)

    More Pros and Cons

    1. Helpful (2)

      "Easy Money"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative II
      Current Employee - Customer Service Representative II
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Convergys (Less than a year)

      Pros

      good pay, easy job, plenty of incentives

      Cons

      late hours, points add up quick

    2. Helpful (1)

      "Great for quick cash"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      Good short term job for quick cash

      Cons

      Revolving door or employees and policies

      3. Join the Convergys team
      See Our Latest Jobs

    3. "Customer Representative"

      StarStarStarStarStar
      Current Employee - Anonymous Employee in Cincinnati, OH
      Current Employee - Anonymous Employee in Cincinnati, OH

      I have been working at Convergys full-time (Less than a year)

      Pros

      Good Environment to do the job

      Cons

      Going to close on December 08, 2018

      Advice to Management

      Management was good

    4. "Its like High School"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Advisor in Jacksonville, FL
      Former Employee - Advisor in Jacksonville, FL
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Convergys (Less than a year)

      Pros

      PTO - Ping Pong Table - Some cool Team leaders - Alot of people

      Cons

      Managers in those back rooms suck.
      Cant have your phone on the floor.
      Really bad turn over rate youll get fired fast. ive seen alot .

    5. "Great Place to work, I loved it there."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Member Service Representative in Charlotte, NC
      Former Employee - Member Service Representative in Charlotte, NC
      Recommends
      Positive Outlook

      I worked at Convergys full-time (Less than a year)

      Pros

      Monthly bonus, great staff and supervisors

      Cons

      Possible shift change every three months.

    6. "Great place to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Call Center Supervisor in Denver, CO
      Former Employee - Call Center Supervisor in Denver, CO
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Convergys full-time (More than a year)

      Pros

      They offer alot of support from staff.

      Cons

      Most jobs are low paying

      Advice to Management

      Pay more!

    7. "pay"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Convergys full-time

      Pros

      i just got hired, very quickly

      Cons

      nothing at the moment i can say

    8. "Level 2 tech support"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Problem Resolution Associate in Pocatello, ID
      Former Employee - Problem Resolution Associate in Pocatello, ID
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Convergys full-time (More than 5 years)

      Pros

      They will adjust your schedule to accommodate college classes. If you have a great TL ~ you have a grrat experience

      Cons

      A bad TL can ruin your experience and your career at convergys.

      Advice to Management

      Make sure your TL leaders are well trained and dont struggle with personal issues. Make sure metrics are reachable and not just a company demand.

    9. "Customersupport"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Convergys part-time

      Pros

      , they were able to deal with my new medication and I went on a sick leave

      Cons

      Could not have cell phones even in the room that you are in the entire time

      Advice to Management

      do more incentives within the company

    10. "Customer service rep"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Convergys full-time

      Pros

      They had pretty good pay

      Cons

      Some accounts were a lot to handle

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