Convergys Reviews | Glassdoor
Convergys Reviews
Companies
  • Jobs
  • Companies
  • Salaries
  • Interviews

    Convergys Reviews

    Updated July 25, 2017
    3,847 reviews

    Filter

    Filter

    Full-timePart-time
    2.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Convergys President & CEO Andrea Ayers
    Andrea Ayers
    1,183 Ratings

    3,847 Employee Reviews

    Sort: PopularRatingDate
    Pros

    • This was a work from home position (in 230 reviews)

    • Great work environment great supervisors (in 168 reviews)

    Cons

    • Work life balance is not balanced (in 70 reviews)

    • It's a call center so you have to be able to handle the client calls that do come in (in 174 reviews)

    More Pros and Cons

    1. "iOS tech support"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - IOS Technical Support Advisor in Rio Rancho, NM
      Former Employee - IOS Technical Support Advisor in Rio Rancho, NM
      Recommends
      Positive Outlook

      I worked at Convergys full-time

      Pros

      Laid back environment, friendly staff, incentives, lunch room has vending machines with good selection :)

      Cons

      Parking, training is more based on personality while on the phone and verbage and less about what you should know in order to help the customer, they put you on the phones in the middle of training before being fully prepared to actually fix the customers problems.

      Advice to Management

      Obtain a system that allows the trainees to practice scenario calls rather than just theory.

    2. "customer service rep"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Lake Mary, FL
      Former Employee - Customer Service Representative in Lake Mary, FL
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Convergys full-time (More than a year)

      Pros

      great environment, nice people to work with

      Cons

      pay could have been better

      Advice to Management

      be there and support your people

      3. Join the Convergys team
      See Our Latest Jobs

    3. "Its a good and bad place"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Manager in Valdosta, GA
      Former Employee - Manager in Valdosta, GA
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Convergys full-time (More than 5 years)

      Pros

      Opportunities to win prizes and other things
      Fairly organized environment

      Cons

      They take advantage of your skills set for their betterment but not yours
      Compensations
      Advancement is based on who you kno

    4. Helpful (1)

      "Great Job in a mediocre market"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - CLG in Watertown, NY
      Current Employee - CLG in Watertown, NY
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Convergys part-time (More than a year)

      Pros

      Flexible schedules, great pay, PTO, medical and dental. Great employee relationships.

      Cons

      Can feel repetitive and gets boring.

      Advice to Management

      Give employees more opportunities to advance.

    5. "Great Place to Work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Convergys full-time

      Pros

      Lots of growth opportunities.

      Lots of ongoing training and support.

      Cons

      Initiatives take a long time to come to fruition.

    6. "great work environment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Convergys full-time

      Pros

      learning platform, part of the growing industry

      Cons

      should implement more employee benefit programs

    7. "Good place to gain experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      Pros

      Great place to learn team building. Although the pay isn't so great, you get a lot of experience as both a tech oriented support and an accounting practitioner

      Cons

      Performance matrix should be worked on. Also pay state should be reviewed and more employee activities would be appreciated. Not bad

    8. "An OK place"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Greenville, NC
      Former Employee - Anonymous Employee in Greenville, NC
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Convergys full-time (More than a year)

      Pros

      Relaxed environment, easy job, good team leaders

      Cons

      Overstaffed, will hire anyone, plays favorites, will fire quickly, verbally abusive customers, expect staff to deal with it

    9. "Convergys has flexible hours and helps with time off. I love accruing pto and uto. Long as you do your job it's good."

      StarStarStarStarStar
      Current Employee - Customer Service Representative II in Logan, UT
      Current Employee - Customer Service Representative II in Logan, UT

      Pros

      Consistent pay and hours great flexibility and goals to meet daily. Breaks and lunches are spaced nicely make work fast

      Cons

      Must offer on calls and sitting for long time periods . Breaks are 15 minutes every couple hours

      Advice to Management

      Has improved raise and bonus requirements to be more attainable

    10. "Data Center Specialist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Convergys full-time

      Pros

      Global industry leader in call center technology and customer experience

      Cons

      Employee focus and career development are sub-par

    Showing 3,847 of 3,881 reviews
    Reset Filters