Convergys Reviews | Glassdoor

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Convergys Reviews

Updated February 21, 2018
4,445 reviews

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Full-timePart-time

2.9
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Rating TrendsRating Trends
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Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
1,413 Ratings

4,445 Employee Reviews

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Pros
Cons
  • Hours may sometimes challenge work-life balance but management encourages you to try to achieve that (in 77 reviews)

  • Its a call center and you will always have your bad days (in 158 reviews)

More Pros and Cons

  1. "Yeah"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time

    Pros

    Get to work all the time.

    Cons

    Paid bi weekly wish to get paid weekly


  2. "Customer Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Convergys full-time

    Pros

    Fun coworkers and offers fun activities during holidays

    Cons

    Poor Management and bad training

    Advice to Management

    Dont micro manage and take power away from supervisors

  3. Helpful (1)

    "Neutral as far as this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Elizabethtown, KY
    Former Employee - Customer Service in Elizabethtown, KY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    The benefits are better than some work@home companies I've worked for.

    Cons

    This company allows employees to earn PTO, which can be used after completion of training. I completed training and worked on a program until the season ended, then transferred to another program. We were allowed to use the PTO that we accrued, even if we hadn't been there 6 months but when an employee leaves, any PTO that you have earned and left, they keep and do not pay you for it. If it is allowed to be used before 6 months, seems to me it should be paid out if you leave before the 6 months also. After all, we earned it. I left because the program I was transferred to was not a good fit for me, fully expecting to get my PTO pay because I was never told we wouldn't. Now they claim company policy says they don't have to. Nice that they just don't tell employees that UP FRONT - NOT.

    Advice to Management

    To make it consistent, either don't allow use of PTO before 6 months or pay it to employees who have earned it, should they leave before the 6 months.


  4. "Convergys Work At Home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work At Home Agent
    Current Employee - Work At Home Agent
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Convergys full-time (More than 8 years)

    Pros

    Various projects, and great people to work with. Great ability to work from home. Hiring from within is a plus. Being able to work for different clients working from home has been great.

    Cons

    Pay not very competitive and potentially clients can downsize the workforce, so you have to hope there are openings available on other projects if this happens. Potential loss of tenured benefits including pay rate and earned time off rate if transitioning between projects and the gap is too long between positions.

    Advice to Management

    More internal recruiting would be great, take advantage of our workforce and promote from within! This already is a practice and I appreciate it. One point of note, to allow tenured employees to keep their rate of pay/pto earn rate if there is a 30+ day gap between positions; if this is already the case then great but if not it should be considered.


  5. "Network Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Convergys full-time (More than 3 years)

    Pros

    Work from Home availability.

    Cons

    No communication from management. No Career path or Growth.


  6. "Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Convergys full-time

    Pros

    Good hours, and great support staff.

    Cons

    Inbound calls that can be confusing.

    Advice to Management

    Take time to understand that some items are hard to grasp and tranning would be helpful.


  7. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wichita, KS
    Current Employee - Anonymous Employee in Wichita, KS
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Convergys full-time (More than 3 years)

    Pros

    Working with public on their issues

    Cons

    Long hours troublesome results for customers

  8. "Tech support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys part-time

    Pros

    Paid training with opportunity to change projects when contracts end.

    Cons

    Company lost contract and pay was reduced.


  9. "Face Paced"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys full-time

    Pros

    Pay was decent. That's about it

    Cons

    Too much to even say


  10. "Good in the mean time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Convergys part-time

    Pros

    paid training, understanding team leads, patient, team leads,

    Cons

    Wish pay was more than 10 dollars an hour


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