Convergys Reviews | Glassdoor

Convergys Reviews

Updated December 12, 2018
5,087 reviews

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2.9
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Convergys President & CEO Andrea Ayers
Andrea Ayers
1,673 Ratings

Employee Reviews

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Pros
Cons
  • "Could have spent more time if work life balance would have been there" (in 93 reviews)

  • "Its a call center and you will always have your bad days" (in 174 reviews)

More Pros and Cons

  1. "Amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Convergys (More than 3 years)

    Pros

    Great pay. Advanced wonderful work

    Cons

    The people . Calls. Try to get in touch


  2. "Working for convergys"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Convergys full-time

    Pros

    Pay was good, nice environment

    Cons

    Managers were rude and did not try and help anyone

    Advice to Management

    Make sure managers are doing their jobs

  3. "good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time

    Pros

    Nice work environment and management

    Cons

    work schedule is long and tiring

    Advice to Management

    good managers who know what they do


  4. "Great job opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent in Rio Rancho, NM
    Current Employee - Insurance Agent in Rio Rancho, NM
    Recommends
    Approves of CEO

    Pros

    Bonus. Fun people. Great work environment.

    Cons

    Commute. Call center points based.

    Advice to Management

    Keep it up


  5. "Call Center"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys full-time

    Pros

    They literally hire anyone.

    Cons

    Since they hire anyone, people are a mess and management sucks.


  6. "Ok place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Convergys full-time

    Pros

    Schedule, hours, friends, lunch , benefit

    Cons

    Pay, management, food, breaks, park


  7. "Start Up Failure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cincinnati, OH
    Former Employee - Anonymous Employee in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    I do not think that there was pros working with this company

    Cons

    Lack of Funding and lazy owners resulted in company shut down

  8. "Internet Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internet Technical Support in Heathrow, FL
    Former Employee - Internet Technical Support in Heathrow, FL
    Recommends
    Neutral Outlook

    I worked at Convergys full-time (More than a year)

    Pros

    Good coworkers, friendly environment and good work-life balance. If you want over-time it's usually readily available, but not pushed on you.

    Cons

    Don't bother asking for a raise ever. Even though I was technical support, your "technical support" only went as far as they wanted. If you had knowledge that could help the customer (like a simple computer issue) that was unrelated to the actual internet service, you'll get in trouble for offering to help. They push sales on you a lot, no matter what department you are in.

    Advice to Management

    Management was nice, but they are just the messengers for relatively cruddy rules.


  9. "Loved the job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys full-time

    Pros

    Free cable, free lunch during the holidays.

    Cons

    Long training process but training is good.


  10. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Convergys full-time

    Pros

    Nice facility, nice break room, cafeteria, and outside area.

    Cons

    Just another typical call center and the people there were ghetto.