Convergys Reviews | Glassdoor

Convergys Reviews

Updated April 21, 2017
746 reviews

Filter

Filter


4.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
268 Ratings

746 Employee Reviews

Sort: Popular Rating Date

Pros
  • This was a work from home position (in 225 reviews)

  • Great work environment great supervisors (in 162 reviews)

Cons
  • No work life balance from last 1yr (in 63 reviews)

  • It's a call center so you have to be able to handle the client calls that do come in (in 160 reviews)

More Pros and Cons

  1. "Convergys--Ogden"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Ogden, UT
    Current Employee - Customer Service Representative in Ogden, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Convergys full-time (More than a year)

    Pros

    It is a fun, caring environment to work, and the management made everyone feel valued

    Cons

    Convergys is closing their Ogden and Orem branches and they don't give references, and the people who've been here 30 years are getting nothing more than those who've been here 1 or 2 years.

    Advice to Management

    Honor loyalty from your employees.


  2. "Great Potential for Growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hazelwood, MO
    Former Employee - Customer Service Representative in Hazelwood, MO
    Recommends

    I worked at Convergys full-time (More than 10 years)

    Pros

    Paid training, possible overtime opportunities, diverse work environment

    Cons

    Immature work environment, low wages, micromanaging by team lead and client manager.

    Advice to Management

    Better screening prior to employment.


  3. Helpful (1)

    "Very Flexible Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tucson, AZ
    Former Employee - Anonymous Employee in Tucson, AZ
    Recommends
    Positive Outlook

    I worked at Convergys full-time (More than a year)

    Pros

    Great time flexibility and management that's willing to work with you

    Cons

    A little bit of drama between coworkers


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Retention"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retention Specialist in Fort Lauderdale, FL
    Current Employee - Retention Specialist in Fort Lauderdale, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys part-time (More than a year)

    Pros

    The staff is great and friendly.

    Cons

    Although I've shown my potential to be a team leader, they never promoted me.
    Hourly rate is awful. You always get pressured of meeting your stats otherwise you get no commission.


  6. "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Orem, UT
    Current Employee - Customer Service Specialist in Orem, UT

    I have been working at Convergys full-time (More than 10 years)

    Pros

    Typically accommodate school schedule. Good TL's.

    Cons

    Need to create training pool for those wishing to become managers!


  7. Helpful (1)

    "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Jacksonville, FL
    Former Employee - Customer Service Representative in Jacksonville, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    Very laid back job, guidelines easy to follow, management is excellent, fun enviornment to work, great benefits

    Cons

    Hours too consistent, not very flexible


  8. Helpful (1)

    "Great management team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Pocatello, ID
    Former Employee - Case Manager in Pocatello, ID
    Recommends
    Positive Outlook

    I worked at Convergys full-time (More than 3 years)

    Pros

    In case management, fixed hours and days off. Supportive team leaders and great coworkers.

    Cons

    Relatively low pay; insurance not very helpful.

    Advice to Management

    Keep on treating your employees as the valuable asset they are. Kudos!


  9. "Company review"

    Star Star Star Star Star
    • Work/Life Balance
    Current Employee - Customer Service Representative in Charlotte, NC
    Current Employee - Customer Service Representative in Charlotte, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Convergys full-time (Less than a year)

    Pros

    you are off on the weekends working for BCBSNC

    Cons

    company sometimes shows favoritism, Team leaders are rude and unprofessional because they promote within.

    Advice to Management

    n/a


  10. Helpful (1)

    "Sales support doecialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tulsa, OK
    Former Employee - Anonymous Employee in Tulsa, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than 3 years)

    Pros

    Great people. Good collaboration.

    Cons

    Everyone is spread all over the globe.

    Advice to Management

    Invest more in marketing


  11. "Sr. Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Jacksonville, FL
    Former Employee - Senior Manager in Jacksonville, FL

    I worked at Convergys (More than 10 years)

    Pros

    Lots of advancement opportunities in all departments

    Cons

    Layoffs are a part of life at Convergys



Showing 746 of 3,594 reviews
Reset Filters