Convergys Reviews | Glassdoor

Convergys Reviews

Updated September 23, 2017
4,014 reviews

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4,014 Employee Reviews

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Pros
  • This was a work from home position (in 238 reviews)

  • Great work environment great supervisors (in 175 reviews)

Cons
  • Hours may sometimes challenge work-life balance but management encourages you to try to achieve that (in 75 reviews)

  • It's a call center so you have to be able to handle the client calls that do come in (in 179 reviews)

More Pros and Cons

  1. "FedEx Ground Trace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time (More than a year)

    Pros

    Track lost ground package

    Cons

    No overtime only through peak season

    Advice to Management

    Up the pay


  2. "Tech Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Jacksonville, FL
    Current Employee - Customer Service Representative in Jacksonville, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Convergys full-time (More than a year)

    Pros

    Flexible shifts
    Good training
    Incentive programs
    Rewards points.
    Benefits
    Discount programs with other companies
    Tuition reimbursement
    Can count on OT if you need extra money

    Cons

    Below avg pay.
    My incentive pay raises become null when they finally increase base pay bringing everyone up to my pay. I should get a raise too.

    Advice to Management

    Hire more professional people and raise your standards.

  3. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chattanooga, TN
    Former Employee - Anonymous Employee in Chattanooga, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Convergys (More than 3 years)

    Pros

    Free Directv was the only pro.

    Cons

    Not knowing your schedule more than two weeks in advance. No pay raises. Not having two days off in a row.

    Advice to Management

    Treat your employees like people instead of cattle.


  4. "Management is all over the place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Convergys full-time

    Pros

    Great team environment to work in

    Cons

    Management is all over the place


  5. "It's cool"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time

    Pros

    Management and atmosphere were good

    Cons

    There could have been better organization at some points


  6. "Convergys"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys part-time

    Pros

    Very flexible with their scheduling

    Cons

    Expect fast turnover and expect to get clients off the phone as fast as possible


  7. "Marketing Solutions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time

    Pros

    big company with a lot of resources

    Cons

    generally understaffed in management, which makes people hard to pin down and get to focus.

  8. "CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Convergys full-time

    Pros

    The pay is decent and they are pretty generous with sick leave

    Cons

    They have a high turn over rate because they want a lot and don't want to give much in return

    Advice to Management

    Pay attention to your employers!!


  9. "CSR"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Horrible! Nothing really good to say.

    Cons

    Everything, management to working conditions, dirty.

    Advice to Management

    Get better management


  10. "Call center agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arnold, MO
    Former Employee - Anonymous Employee in Arnold, MO
    Doesn't Recommend

    I worked at Convergys full-time (More than a year)

    Pros

    Great Co workers and paid long training. Unlimited overtime.

    Cons

    Everything else.. I got fired for doing something wrong to a phone number when I didn't know it was wrong. MY manager never corrected me.


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